Netflix Problems

Netflix is garbage on the apple tv. Not matter what DNS I am set to I have nothing but issues. About ready to dump ATV2 and move to something else. I don't think apple will admit they have an issue and when I can stream on all other devices with no issue I'm farily certain I know the culprit. Thanks for standing by your product Apple. Disappointed...

Well, I'm am at my wits end. Have had TWC here. Emailed with Netflix. Unless their is a update coming I'm headed to Apple and demanding a refund or this Apple TV is going through their Apple store window. Great concept, poor execution. Any suggestions on another device that isn't plauged with this problem.

This is exactly what Netflix told me. After an hour chat with Comcast and much troubleshooting on my end, we determined that my internet connection is excellent (airport extreme). Netflix keeps asking me to install Silverlight. I keep reinstalling the old Silverlight and installing the new one, but I continually get the same connection error from Netflix. I'm using the required OS and browsers. Help?

Per scrooks link, I changed the DNS in the manual setup of my ATV2 Network to that of my isp (Found within the router settings) and no change, Netflix Stopping all the time with "An error occured loading this content. Try again later." I'm fed up with this bull. Any other suggestions? Have done all the other suggestions like rebootong and unplugging (That sh@t don't work.) I'm left to think either an overload of Apple's Servers trying to connect all the Netflix Customers or an Overload of Netflix Servers. I don't seem to have this problem with my xBox 360 or my PS3 Netflix watching so I'm thinking it's apple. I have a steady 20Mbps speed.

And I spoke too soon. Back to the same old ****. When are we going to see a recall? Apple will not see another dime from me untill this is a. fixed or b. refunds offered. I spent about 10K last year with them. And as my company expands I would expect that number would only grow. I officially place a moraturum on apple product purchases at my graphics arts business. Will apple notice, probably not. Do I feel better. Yup...

This is so stupid! I have a 50Mb/s connection and the apple tv is connected directly to my timecapsul. It plays HD videos no problem but sd it crapps out with errors. I have to load it on my iPad and stream it via air play which is choppy at best.

*** apple?

Agreed - watched 4 hours of Netflix on my ATV2 on Monday (48 hours ago) - now the 'Netflix' option does not even appear under the 'Internet' menu - just YoutTube, MobileMe, Flickr and Radio.

SOmething is really screwy

If you have both silverlight and flash player in your mac, they goint to creat a conflic. go to the hard drive and them to library and look for the silverlight and flash player and take to the trash. turn off the pc .them turn on again donmload silverlight for mac and installet. them you can see netflix.

Vazandrew, you're missing the point. Whose fault it is is quite irrelevant. A $100 device like this should simply work, out of the box and without troubleshooting. The consumer should not have to root out the cause of some network conflict or spend hours talking to customer service representatives who have no clue what to do and refer you to the "other guy's" reps. My Roku runs Netflix out of the box, no problems (wirelessly). My PS3 runs Netflix out of the box, no problem (wirelessly). My networked DVD player runs Netflix out of the box, no problems (wirelessly). *Only* the AppleTV can't run Netflix. There is a problem, of whose cause I really don't know or care. The ATV doesn't work well with Netflix and that's Apple's problem (whether they are the root cause of the problem or not). Apple should fix the problem or it should remove the Netflix app from the device so people aren't mislead into thinking they'll be able to reliably stream Netflix with it.

Vazandrew, first, I don't know how you conclude that it works perfectly for a majority of users. We don't know how many people are affected, or how many people just tolerate the constant stopping and starting silently and think that's just what Netflix internet streaming is like. Regardless, it is clear (to me at least) from the various postings all over the place that this is a wide-spread issue affecting not "some," but a significant number of users so this is not an isolated problem.

Second, yes, Apple might very well have to work with Netflix and perhaps with some ISPs and network managers to solve the issue, but as the largest company by value in the world, I am guessing Apple has the muscle to make it happen. They certainly have a lot more than I do as an individual consumer, and it is their reputation on the line, not mine. If they haven't exerted the effort to remedy this problem after all this time (and we know they have the capability to do it if they put their mind to it) then they share in the blame.

As I say above, nobody should have to spend a lot of time troubleshooting network issues for their AppleTV. If they have to then the device is a failure, plain and simple, regardless of where the source of the problem lies. I disagree with your statement "you do need to troubleshoot the network first as it is a streaming device ..." etc etc. I don't need to troubleshoot anything. I can toss the brick in the garbage and buy one that works, and dedicate my time to more rewarding pursuits.

I'm sure there are a lot who do tolerate it but if the majority were in fact experiencing this it would present itself as a much bigger issue then it has. I never said it was isolated, just that it's not a hardware/software issue.

I never said they weren't part of it, but that there is no point putting it all on them. I agree that they do have to put the effort in.

I disagree with the last statement. If one has a troublesome network issues then yes a user does have to look into it. The unit is not a failure if it's caused by the network.

Anyway, you no longer have the device and are happy with your Roku so no need to go on about it.

Didn't say you did, I said one needs to troubleshoot it first if experiencing issues and if they are there then simply buying another device isn't always the solution.

Apple don't read these forums. I know people who have done the exact opposite. Anyway do what you need to do.

Just to pile on and catalog problems, I have a few using Netflix with Apple tv that I don't have with my PS3.

First: I cannot remove items from my instant queue using Apple tv. There is a button that should swap between "+ queue" and "remove" depending on whether an item is in my queue already, but after the last update it always reads "+ queue", even when an item is already in my queue.

Second: When there's an item with multiple episodes (a tv who or miniseries or whatever), it sometimes defaults to an episode I've already watched. (When it works correctly, it should default to the next unviewed episode). Again - never saw this glitch with PS3.

Third: Like many others, I see quality issues using Netflix on Apple tv that I don't see either on my computer or on my PS3, all on the same home network. I even have my Apple tv connected by ethernet at this point, (I didn't always) so I know wireless isn't the issue.

Finally: I'm getting the "Verify payment information" pop-up screen constantly, even though I'm not trying to buy anything through Apple tv, and even though I've successfully made purchases through iTunes on my computer and my iPhone.

Added all together, this is freaking ridiculous.

I don't think the Xbox interface is simpler, but it does work much better, after I finally reach it. It's almost a game of its own navigating to it from the Xbox home screen with like 20 button pushes. Then I have to do the same stupid repetitive selection between regular Netflix and Netflix for Kids. Of course, it's only a matter of time until the next dreaded ATV update forces me to have to do the same...

Navigating the atv version is simpler but at least the Xbox version is reliable.

In regards to launching Netflix on Xbox, use the quick play menu. But I too hate the prompt for regular or kids mode. Should be a one time selection.