Netflix Problems

My Netflix stopped working outta nowhere. It was fine for a few weeks, now I get "Netflix cannot access this content, contact Netflix if the problem persists." Netflix works fine on my xbox and computer.

Tried changing my appletv's DNS address to no avail.

i recently had problems as well. Wife and I had been watching Psych and we got all the way to episode 10 of season 1. When we tried to do episode 11 it gave us the error, "Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website. (112)". Netflix said power down atv2. we will see if this works. But now nothing plays at all.

Netflix works on macbook however. Tried the DNS trick but that didn't do anything.

I changed DNS to the Google server and streaming is working fine now for me.

A 2Mbps connection is very slow. The issue you're experiencing makes sense.

Anyone remember when a T1 was fast? BLAZING! 1.544Mbps! Nothing could top it. I'm happy with my 2Mbps connection, as is Hulu and YouTube. Netflix is 90% of the time. If I was having consistent streaming issues, I would agree. If Hulu skipped and sputtered, I would agree.

But it's not. Everything plays fine, Hulu gives me a full buffer about 10 seconds after I pause. Most Netflix titles stream without issue. CERTAIN titles refuse to play.

The fact that it takes 45 seconds or longer for some content, but only 15 seconds for other content, >is not necessarily any cause for concern.

Content that DOES play only takes about 10 seconds to load on Netflix. The troublesome files spin and spin for MUCH longer, play for a few seconds, then kick back to the menu. If it were a bandwidth thing, It would pause and the playhead would pinwheel until the buffer filled (which has happened, albeit rarely). If it was a high-bitrate file, it shouldn't start playing and then go "Oh snap, you can't play this...MENU!".

Thanks for the video fundamentals lesson, but 1) I already know this, and 2) That isn't the issue i'm having. It's one thing for a season of shows to not play, but when when a random episode of the same season won't play, one would assume they are all processed the same. When one doesn't work, it's frustrating.

Thanks though.

Ok, I am having the play for a few seconds and kick back to the play page. Worked flawlessly for about a week then about 75% of the titles started with the issue. Tried a restore, no help, and the DNS work around, helped only about 25% of titles have the problem. Now interesting fact that apple engineering bit on hard is, that once the programing starts to play if I pause it before the flashback to the play page, I can fast forward or reverse through the entire movie or program. But, no matter at what point in the movie/program from which I let it play it does the revert to play page. And it is isolated to particular titles. Based on the ability to fast forward / reverse the support supervisor and engineering seemed to think this totally eliminated bandwidth as an issue. I am on COX 3Mbps and do not have problems streaming with my laptop on ESPN360, hulu, youtube. There seems to be a software issue between the ATV on apples end and netflix on their stream end and not bandwidth. Others may want to check if they can pause before the throwout to the play menu and fast forward/reverse and report it to apple if so. This will help engineering get closer to whether it is a apple issue, bandwidth issue, or a netflix issue. Apple is being great about this and really working at figuring it out. We need to feed them as much info as possible about what is going on and work through it with them. The more data they have the better they can get at it....

I'm having the exact same problems described by Gene - random Netflix programs will start streaming, then kick me back to the start screen after about 5 seconds. I can stream a lot of Netflix content flawlessly - maybe 1 out of 4 titles fail to play, and, so far, I haven't seen any pattern to to the problem. Not sure how to proceed, but I guess I'll have to take it up w/Apple tech support.

I am having the exact same problem. When I first got the ATV Netflix worked fine for about 1 week. Then over one weekend things started to go wrong with Netflix. At one point I could not connect to Netflix at all. I changed my DNS and that helped for a while (one hour or so). I also did a complete restore on my ATV which seemed to help a bit but there were still some random Netflix connectivity issues. I can view movies & TV but when I go to the Genre menu and select Children & Family I get the Temporarily Unavailable error.

Is anyone at apple monitoring this discussion? There seems to be a lot of people with Netflix connection errors trying a whole lot of things. Some are successful and others are not. What is Apples take on this? This obviously seems to be an ATV issue because any Netflix connectivity from any other device on the same networks as ATV do not seem to have issues.

Whatever happened to "it just works" with Apple devices. Apple are you listening? There seems to be an issue with your ATV. Are you going to fix it?

I too am having the same problem with Netflix on my new AppleTV2 where is quits after playing only a couple seconds, I have not have any success yet.

My atv is set to have the Internet and dns set to the same ip and it works fine.

I just got off the phone with Apple and Netflix. Apple troubleshooting did no good, and Netflix acknowledged it was a problem with them. They advised they were aware of the issue, and that patience was called for as they worked towards a solution.

Seems fair enough to me, as I can still access any children's movie by search.

I have SERIOUS Netflix issues.

I got my aTV last Friday (Oct. 15th). It works fine with YOUtube, can stream music AND movies wirelessly from my MacBook, trailers, etc. All good. I CAN get into Netflix, and I can even see the various lists/channels (recently watched, recommended for you, genres, etc.). I can even stream and watch in high-def from those lists.

The problem is, I cannot get into my Instant Queue. It loads for a bit and says "Netflix is unavailable at this time. Please try again later." Says it still.

I re-booted by unplugging, I chose the reset aTV in the menu. I removed it from my Netflix devices online (and it went away on Netflix, but the device STILL worked with Netflix and never deactivated!!). So I tried to have Netflix remove the device and they said it takes up to 8 hours. 8 hours later it is NOT on my list of devices, but it STILL works?!?

I cannot see my queue but can see and work everything else, even though the device doesn't exist on my list of Netflix devices? What?!?!

Update:

I can't see my instant queue. Called Netflix, they said it was Apple's problem. Called Apple, they said it was Netflix's. Called them both again and they said they'd look into it. Keep in mind that every OTHER Netflix list works and streams fine, just not my Instant Queue.

I finally thought to call my brother, because HE has a Netflix account. I logged out of the aTV and logged in as him. Guess what. HIS queue came up no problem. Now I KNEW it was not Apple's problem, but my account with Netflix. I called them AGAIN (about the 6th time in 24 hours) and told them the situation. After being put on hold for 15 minutes Netflix came back on and said it was a really "weird and unusual" problem where something was blocking it on their end. She then said a tech would fix it but that it could be 1-2 days.

That was at 11 last night. Will update when I get more info. Those with the same problem, try a buddy's ID and see if his works and if it is JUST your's beeing blocked.

same problem here.

nothing new to add.

everything was working well until this past week.

someone screwed something up (at Netflix) is my guess...

I too am having the problem that I can log into Netflix, pick a show, start the show and then get a very very long wait. The show starts and I get kicked off after about 4 seconds.

My wifi is the time capsule. My mac laptop has no problem streaming Netflix. My base connection is slow ~ 1 Mbs. I have Verizon and a Nextel modem. Signal strength excellent.

I have tried manually setting the DNS server to be 8.8.8.8 and also to make it the same as my time capsule. No effect.

I have not tried to plug the ethernet in directly as that would be bloody inconvenient. I passed the ATV's internet test (though the jerk didn't tell me the results, lame). I can play youtube videos.

If you have the problem where everything in Netflix works fine EXCEPT your Instant Queue, try deleting items. I did everything else that both Apple AND Netflix recommended during over a dozen phone calls, but finally a Netflix rep noticed I had 316 items in my queue. He said that SHOULDN'T be a problem, but that maybe the ATV had trouble reading that many items and pulling up all of the artwork. I deleted like mad and got the queue to 230-something. It worked right away after that.