Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail not showing new messages in inbox

One day, I noticed that my mail.app wasn't retrieving or showing me my new messages. I have a mobileme account, which pushed and showed me new emails on my iphone but they're not showing up in my mail application. I have 3 mail accounts (mobilme, exchange, and gmail) and none are syncing but all say that they are online. There is no alert ( ! ) symbol next to any account.

Every time I try to check for new mail the Mail Activity in the bottom left corner shows 57 of 57 incoming emails (and keeps rising every day) but nothing is showing up in my inbox. It also makes the no-new-messages sound.

I control clicked each mail account on the left side panel and clicked Get Info. It showed me ALL of my new messages that it wasn't showing in my inbox but I couldn't open them and if I clicked on them, it only gave me the option to Remove From Server. So I assume it's getting all my new mail but it's now showing me in my inbox or anywhere else I can find that I have new unread messages. Also, there are no little red numbers indicated the number of unread messages on my Mail icon.

I've looked in other forums but nothing seems to be working. I tried to uncheck the SSL box and made sure the port was 110 but that just made things worse and took my exchange account offline so I undid that. Right now, SSL is checked and the port reads 995. The authentication is NTLM. I have a feeling that it might not be those connection settings that are wrong because I didn't change anything before the problem presented itself. I also tried the connection doctor (Mail>Window>Connection Doctor) and it said everything is connecting just fine.

Mail has been doing this for a month now! Please help!!!

MacBook, Mac OS X (10.5.8)

Posted on Sep 30, 2010 10:33 PM

Reply
105 replies

Nov 11, 2015 10:00 AM in response to summer14

I am also having a similar problem, i use a gmail account and for some reason I'm not receiving them via the apple mail application i have to manually visit my gmail account online and look at them. whilst it isn't a massive problem it would be much more convenient for me to use the application in the first place, can any one help?


Thanks

Jan 17, 2016 4:17 PM in response to BDAqua

I am experiencing the same issue. I have more than one gmail account I pull into my mail.app. One works fine, the other is missing all the messages with the label "important". This just started happening in the last couple of weeks. Gmail is set up through IMAP. Because I have multiple accounts, this is a major PITA!

What is "Connection doctor"?

Any ideas?

Jan 18, 2016 11:35 AM in response to BDAqua

Thanks for the response, BDAqua.


I checked connection doctor and it says everything is connected properly. I also did a rebuild, but that did not help. It's only some messages that for some reason don't come through. And it doesn't limit itself to certain senders, meaning that I'll get some messages from a sender, but miss others from the same sender. There's no pattern to it. Very frustrating. Hmmm...

Dec 20, 2016 7:17 AM in response to summer14

I have 2 iMacs on my desk - I recently started working from home. Both macs are running the same OS 10.11.6 and both running the same version of Mail 9.3.


On one mac the emails come in normally with no problem. On the other mac, try as I might, nothing in my inbox. Emails are coming from work so its a Windows 7 version of Outlook. But why OK on one mac and nothing on the other?


I have tried 'Rebuild' and the Connection Doctor says everything if fine. This is very frustrating.

Mail not showing new messages in inbox

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.