Netflix Losing Sound

I got the new ATV last night and so far I'm loving it. I had Netflix though my Tivo for a couple years but the ATV interface is about 100x better and way more responsive when it comes to rewinding and fast forwarding.

I have had one issue though. Last night after setting up Netflix i was watching a movie and the sound when out twice. The video didn't pause or lag but the sound just stopped. I had to exit the movie and restart it. I have a 30 megabit internet connection so i don't think that was the issue. Has anyone else had this problem?

Macbook pro, Dell Xps 720, Mac OS X (10.5.4)

Posted on Oct 1, 2010 10:48 AM

Top-ranking reply

Quff

Level 1

0 points

Posted on Jan 16, 2011 10:21 PM

This is an ATV sound issue (not found using other interfaces with Netflix like Wii etc.) from what I have been reading on other posts and googling the issue. Apparently shutting off the movie then resuming it fixes it or waiting out the silence for about 15 seconds or in my case just pausing the movie then
un-pausing makes everything work fine. But the bottom line is Apple has to fix the issue since it seems their is no problem with other media machines

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37 replies

Oct 31, 2010 7:38 AM in response to RedGeminiPA

I tried reset and restore. Neither solve the issue. I didn't have any problems playing Netflix through my Wii.

Frodo B

Level 1

129 points

Oct 31, 2010 8:21 AM in response to Jalpuna

Jalpuna, the same exact thing happened to me while streaming a movie from Netflix. I also rewound it and was surprised when it played fine the second time.

Jalpuna

Level 1

55 points

Oct 31, 2010 9:25 AM in response to Frodo B

I've only had this happen once or maybe twice so far, and I haven't been able to replicate the problem. Very odd!

Frodo B

Level 1

129 points

Oct 31, 2010 10:17 AM in response to Jalpuna

So far it has only happened once to me. Other then that my ATV2 works a treat.

Dec 20, 2010 6:14 PM in response to Robert Brodrecht

Seriously, just happened again since my last post. Watching Battlestar Galactica season 2.0.

Dec 27, 2010 2:42 PM in response to RedGeminiPA

Unfortunately, I haven't changed my DNS. I'm using the ones my ISP gave me. I read that article, too. I wish that was the problem!

Feb 27, 2011 2:20 PM in response to clanders

Same issues here. Works great on Wii and iPads but the Apple TV ***** for playback.
Come on Apple, get it together.

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Netflix Losing Sound