Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 4 light stays on

I just got an Iphone 4 couple of weeks ago, and just the other day the camera light comes on and will not turn off. I had a flashlight app and opened it and tried turning it off and then on again but got no where. So then I deleted the app and hard reset the phone but still nothing. So I let the phone die hoping that the light would go out. Well it has been 15 hrs since my phone turned off and the light is still on. It is much dimmer than before but I can't believe that there is still juice in the battery. Does anybody have any ideas. Thanks

Mac, Mac OS X (10.5.8)

Posted on Oct 3, 2010 12:46 PM

Reply
68 replies

Jan 17, 2011 6:28 AM in response to srutid

My light is doing the same thing. Even when I turn the phone off, the light stays on. The genius at the Mac store told me the PC firmware load caused the issue. I am restoring to firmware and taking it back to the store. Hopefully, I will get an intelligent genius, who is more interested in my issue, than moving moving people off the bar. Wish me luck 8-?

Feb 18, 2011 11:33 AM in response to daddy02

Hey all....
Same thing happened to me camera light would not turn off... Went to Genius bar (they were awesome btw) and the tech spent about 10mins troubleshooting my phone. He said it needs a new camera assembly. I said go for it and 20 mins later my Iphone was back to normal.
Moral of the story is take it to Apple and they will get it right....even if they have to give you a new phone!! 🙂
Cheers!!

Apr 27, 2011 9:31 PM in response to daddy02

Exact same issue here - only mine had the light on when I first took it out of the box!

I unwrapped the plastic, lifted the lid, lifted the phone out, and noticed the LED was on - dim, but definitely on.

I peeled off the two plastic protective covers, turned the phone on, and the screen showed the iTunes First Sync screen - but the LED stayed on.

I turned the phone off, and the LED stayed on.

I took the phone back to the retailer (no Apple store around here, unfortunately!), and they said they'd never seen that problem before.


So, just to be clear: it came straight out of the box; no apps downloaded yet; definitely not jailbroken; I hadn't even synced with iTunes yet, let alone even used the flash!

Jul 3, 2011 12:42 AM in response to daddy02

I've been using my iPhone 4 for a while now and recently had this problem. I have no light apps on the phone but I thought maybe it was because the kids dropped it. I've tried a hard reset and I've also tried restoring the phone. The light problem still comes up. I agree that it is a hardware problem because it went off when I tried changing my iPhone cover. This is probably not a long term solution, but I find I can get it to go off when I slap it against my hand.


So the solution is to get the camera component changed?

Jul 24, 2011 8:00 PM in response to daddy02

Today is July 24th and it is now 8PM. At 12 noon today my camera LED light came on (and is so bright!) I thought I mistakenly turned on the camera flash and it got stuck. That was not the case. I checked my flashlight app and toggled the switch on and off. No change. I powered the phone off and back on and the light stayed on the whole time. I called Apple Support and I was told to restore the phone so I did. The light stayed on the whole time. By the time I was off the phone with a very nice lady from Georga in tech support, my apple store was closed. There are only 3 apple stores in my state and all three are within less than half an hour from my house. One of them is about 10 minutes away. But still, how annoying is it to not be able to have my phone not blind my family. How is it supposed to keep a charge all night because it is my alarm clock. Oh bother!

Aug 23, 2011 4:28 PM in response to daddy02

My light would not go off till i squeezed the phone or tapped it This just happen to my Iphone4. This is a hard ware issue. I had to have a repair guy replace my camera/light on the phone. He checked the old camera and it was broke. Working fine now with new camera. You can buy the camera on line for around 15 bucks. The camera and light go together. This can happen when you get your phone wet or drop it.

Oct 6, 2011 3:18 PM in response to rws1000

Sorry you're having the issue too! My resolution ended up being a hardware replacement since a restore as new did not fix the issue. The genius who assisted me didn't give any clear reason why it happened. I never dropped the phone from extreme height. It took the normal shocks like being dropped on the bed from a few inches and jostling around in my purse. Maybe a wire got moved? I'm just glad I got a replacement phone since I purchased Apple Care I can get this kind if service when my one year warranty is up. Totally worth the $69 several times over the years!


RIP Steven Paul Jobs.

Iphone 4 light stays on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.