Hello,
My name is Lais de Luna, i'm brazilian, I graduated in Architecture and Urbanism from Mackenzie University and currently working at Editora Abril, the largest publisher in the country (
http://www.abril.com.br/) as Analyst of Marketing and Corporate Exhibition Production (
http://fotografiaemrevista.com.br/).
Receive a salary of R $ 2,700.00 (U.S. $ 1,600.00) I have no own house and paid $ 1,000.00 in rent, then you can see how hard it was to buy my Mac.
In December 2009, with great effort after 02 years I could buy my Macbook from Apple, which sells brand trust, respect and security. Everyone I know use Apple, my husband have a Apple and work with a band that has only recording with Apple, i use Apple on the job and never heard complaints of serious problems. Despite being a notebook, just use at home, rarely had to tranport it and when I had to take somewhere I did it with a backpack specifically for notebooks, also have no children or pets and not work with a housemaid. Beside myself, no one else uses the equipment.
I worked on this machine for 01 years and 01 month with no problems and very happy, always telling friends how good was the equipment. Until one fine day I was using the computer as usual and the screen just crashed, leaving whitewash. Restarted and continued using it and for my despair that began to be widespread.
Today, I can't use the computer.
Step 1 - I thought: I turn in the store Fnac São Paulo Pinheiro (telephone | address and name of the guy) to get some orientation, that the warranty had expired just 01 months, and to my disappointment I heard the clerk: - "Or do you demand technical assistance, or buy another. "
Step 2 - I called some assists authorized. Without analyzing previously, they told that this was a problem of the screen and it should be replaced.
Step 3 - I searched on Google and found a lot of people with the same problems, in Brazil and abroad. Here are the links:
http://www.youtube.com/watch?v=Uq8oGxUKsTY
http://www.youtube.com/watch?v=n8SxETWCRH8&feature=related
http://discussions.apple.com/thread.jspa?messageID=13162271
http://discussions.apple.com/thread.jspa?messageID=11466124
http://forum.clubedohardware.com.br/problemas-tela-macbook/847752?s=3d22f09a4a4f 101322404a461ea509d7&p=4619806
http://www.youtube.com/watch?v=hWIc8Vf7QBE
http://www.youtube.com/watch?v=PFuDomV0g0A
http://www.youtube.com/watch?v=hWIc8Vf7QBE
http://www.youtube.com/watch?v=AAMB4Edf_fQ
http://www.youtube.com/watch?v=eCNoHWuadD0&feature=related
http://www.youtube.com/watch?v=LWCif1iN6Eo&feature=related
I write this email because I bought an Apple thinking on quality assurance and tranquility of not having to invest in a new computer for a long time. And 13 months are not a long time.
I await a quick response from you guys, because every day without using the machine is a delay in my work process and I feel hampered by having a trusted brand so highly regarded that didn't meet expectations which discloses to the market.
I need your analysis and answer.