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iTunes and Airport Express Problem - unknown error -15000

I have two AE's and this has just started happening to both of them. I have re-booted and re-installed iTunes. I have switched off my router and back on again and I have done the same with the AE's. They both were working perfectly. Itunes can see the AE's, as can the Airport Utility, but I get this error message. Any help would be much appreciated.

Dell Inspiron 13z, Windows 7

Posted on Oct 14, 2010 11:38 AM

26 replies

Feb 25, 2011 8:33 PM in response to reillybramble

Ok, so I tried the UDP fix posted but I wasn't happy with it. I did some looking around in the Windows 7 firewall and there is an incoming firewall exception for airport and itunes. For airport there are two exceptions, one for TCP (all ports) and another for UDP (all ports). But for itunes there was only one exception (TCP all ports). I added another exception (UDP all ports) and all of my airport connection problems went away. Hope this helps.

robinsf

Level 1

0 points

Feb 26, 2011 12:41 PM in response to mlcarizona

Unfortunately, I can't. I don't have Windows 7 so I have no idea what you're screens look like. But I'd think it should be fairly straight forward. In your firewall, look to "Add Port." Use the help feature. I'm sure you'll get there.

robinsf

Level 1

0 points

Feb 26, 2011 12:43 PM in response to bioteach865

Yeah, you're right. After I updated, I had the same trouble. It seems that either Apple or Microsoft (don't know which) thinks it's a good idea to "undo" any custom settings I put when it does an update. I just went back into my firewall settings, and re-added the port that had been removed by the update. Add Port 6002 UDP to exceptions. Hope that does it for you.

robinsf

Level 1

0 points

Feb 26, 2011 12:44 PM in response to Trapper55

I have no idea. I'd suggest yelling at Apple and Microsoft. I did.

Feb 28, 2011 9:36 AM in response to reillybramble

I have a similar problem. Granted, this discussion involved users running Windows. Would anyone know if this fix could apply to Max OS 10.6? If so, how? Thanks!

Joe