I have the same issue, cannot access my account on Windows PC, nor can I access updates on Iphone. I can't purchase on PC as well. Thanks, Jeff
Report:
Microsoft Windows 7 x64 Business Edition (Build 7600)
Dell Inc. Inspiron 580
iTunes 10.0.1.22
QuickTime 7.6.8
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Last successful store access was 2010-10-15 10:50:46.
I have tried for 2 -3 months to sign into iTunes acct to no avail. I get "Cannot connect to iTunes Store." Cant update my apps or make purchases on iPhone or iPad. works from PC. Can anyone help? Have changed password multiple times& even talked w/Apple reps. Frustrated. Was fraud on my acct months ago & now I can't use!
Help! My wife's WinXP box has suddenly stopped connecting to her iTunes store account - getting the error message "cannot connect" etc etc.
I've posted the diagnostic log further below, but in summary:-
- Actual internet connectivity is fine - websites, email etc.
- I am able to connect to MY iTunes account on my MacBook Pro
- she also tried connecting using her iPhone, to update some apps over wifi, but they were stalled on "waiting/updating", even after about 20 mins. So she backed-out of that, had to switch the phone off & back on. We read that it would be wise to "log out" of the iTunes store on teh actual iPhone handset (in settings), then log back in, so the account at Apples' end wasn't "stuck".
- Never had ANY problems connecting to her iTunes store account before now (last few days).
- No updates performed on her laptop, changes to preferences, settings etc that might have caused this.
- Laptop is NOT used away from our house, and our wifi/router has not been breached as we live in the middle of the countryside, so I'm happy with security of the network.
Here's the logfile:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Acer, inc. Aspire 5000
iTunes 9.0.0.70
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 85F4461E2E64XXXX
Current user is an administrator.
The current local date and time is 2010-10-16 21:30:21.
iTunes is not running in safe mode.
Video Display Information
SiS M760GX
** External Plug-ins Information
**
No external plug-ins installed.
iPodService 9.0.0.70 is currently running.
iTunesHelper 9.0.0.70 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests
**
Network Adapter Information
Adapter Name: {92032CDC-77EF-426B-883F-DD441671F0A3}
Description: Broadcom 802.11g Network Adapter - Packet Scheduler Miniport
IP Address: (deleted for privacy)
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sat Oct 16 17:20:33 2010
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
ZoneAlarm Firewall is installed.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-10-16 20:25:44.
Hoping you can help - this is driving us nuts!
David
Is this issue still occurring for anyone today? Unlike last night I am now able to login to check the status of my iTunes account on my PC without getting a network connection timeout.
I agree. i'm trying to update a couple of critical apps and I can't on the phone or my Macbook. I can connect to anything BUT the apps download. I have grey icons with "waiting" on the phone and "connection timed out" on the Macbook.
I tried resetting the WIFI and restarting on the phone to no avail.
Mosts posts seem to be from the UK this weekend - someone else posted they couldn't get on using BT but at their friend's house, who had a different ISP, it was OK.
Sometimes when everyone is posting from the same area, it can also be an ISP issue there. I am talking about when they have not taken any itunes updates or changed anything on their PC, and it worked the day (or even hours)before.
Such as when the Chinese govt shut down the iteuns store connections during the summer olympics a few years back...Rogers in Canada experimented with some throttling software...Roadrunner ran similar test in their Nebraska,USA markets....those are just a few.
Katrina, Thanks for the reply, but Norton is monitoring my Firewall and when I went to add the Itunes.exe's like you suggested, it said they were already there. This was all working a few days ago and intermittently over the weekend...so it can't be my settings. Jeff
Oh, Norton is notorious for not allowing itunes even when it's in the allowed list.
Try taking it out of the list, and save the changes and close out of the Norton setup.
Then go back in and allow itunes again, save the changes.
Then restart itunes.
