Previous 1 2 3 Next 34 Replies Latest reply: Oct 26, 2010 8:36 PM by elizay
cocas Level 1 Level 1 (0 points)
Message " We could not complete your itunes request. The network connection timed out"

Make sure your network settings are correct and your network connection is active, then try again.

Can anyone help?

windows, Windows Vista, also iphone4
  • Katrina S. Level 7 Level 7 (24,090 points)
    Can you post your network diagnostics?

    itunes menu > help > run diagnostics
  • Mediadude8 Level 1 Level 1 (0 points)
    I have the same issue, cannot access my account on Windows PC, nor can I access updates on Iphone. I can't purchase on PC as well. Thanks, Jeff

    Report:
    Microsoft Windows 7 x64 Business Edition (Build 7600)
    Dell Inc. Inspiron 580
    iTunes 10.0.1.22
    QuickTime 7.6.8
    FairPlay 1.9.16
    Apple Application Support 1.3.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.2.0.47
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 2.0.3.0 (214.3)
    Gracenote SDK 1.7.1.420
    Gracenote MusicID 1.7.1.78
    Gracenote Submit 1.7.1.106


    Adapter Name: {1E5E88DD-F141-4793-B50C-877000989EAB}
    Description: DW1525 (802.11n) WLAN PCIe Card
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 19:00:00 1969

    Lease Expires: Wed Dec 31 19:00:00 1969

    DNS Servers:

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was unsuccessful.
    The network connection timed out.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Last successful store access was 2010-10-15 10:50:46.
  • Katrina S. Level 7 Level 7 (24,090 points)
    Mediadude,


    +Windows Firewall is on.+
    +iTunes is NOT enabled in Windows Firewall.+



    Put both itunes.exe and iTunesHelper.exe in the firewall rules to be allowed.
  • My 2 cents worth Level 1 Level 1 (0 points)
    I have tried for 2 -3 months to sign into iTunes acct to no avail. I get "Cannot connect to iTunes Store." Cant update my apps or make purchases on iPhone or iPad. works from PC. Can anyone help? Have changed password multiple times& even talked w/Apple reps. Frustrated. Was fraud on my acct months ago & now I can't use!
  • Chris CA Level 9 Level 9 (77,660 points)
    Please read the 4 posts above yours.
  • Wing.co Level 1 Level 1 (0 points)
    Help! My wife's WinXP box has suddenly stopped connecting to her iTunes store account - getting the error message "cannot connect" etc etc.
    I've posted the diagnostic log further below, but in summary:-
    - Actual internet connectivity is fine - websites, email etc.
    - I am able to connect to MY iTunes account on my MacBook Pro
    - she also tried connecting using her iPhone, to update some apps over wifi, but they were stalled on "waiting/updating", even after about 20 mins. So she backed-out of that, had to switch the phone off & back on. We read that it would be wise to "log out" of the iTunes store on teh actual iPhone handset (in settings), then log back in, so the account at Apples' end wasn't "stuck".
    - Never had ANY problems connecting to her iTunes store account before now (last few days).
    - No updates performed on her laptop, changes to preferences, settings etc that might have caused this.
    - Laptop is NOT used away from our house, and our wifi/router has not been breached as we live in the middle of the countryside, so I'm happy with security of the network.

    Here's the logfile:

    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    Acer, inc. Aspire 5000
    iTunes 9.0.0.70
    QuickTime 7.6.4
    FairPlay 1.5.18
    Apple Application Support 1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver 1.45.0.0
    Bonjour 1.0.6.2 (118.5)

    iTunes Serial Number 85F4461E2E64XXXX

    Current user is an administrator.
    The current local date and time is 2010-10-16 21:30:21.
    iTunes is not running in safe mode.

    Video Display Information

    SiS M760GX


    ** External Plug-ins Information **

    No external plug-ins installed.

    iPodService 9.0.0.70 is currently running.
    iTunesHelper 9.0.0.70 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.

    ** Network Connectivity Tests **

    Network Adapter Information

    Adapter Name: {92032CDC-77EF-426B-883F-DD441671F0A3}
    Description: Broadcom 802.11g Network Adapter - Packet Scheduler Miniport
    IP Address: (deleted for privacy)
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.254
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.254
    Lease Obtained: Sat Oct 16 17:20:33 2010

    Lease Expires: Sun Oct 17 17:20:33 2010

    DNS Servers: (deleted for privacy)

    Adapter Name: {09C08791-A2F8-457A-9705-F0E76731EACF}
    Description: SiS 900-Based PCI Fast Ethernet Adapter - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server: 255.255.255.255
    Lease Obtained: Tue Apr 07 00:42:02 2009

    Lease Expires: Tue Jan 19 03:14:07 2038

    DNS Servers:

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is off.
    ZoneAlarm Firewall is installed.

    Connection attempt to Apple website was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-10-16 20:25:44.



    Hoping you can help - this is driving us nuts!
    David

    Message was edited by: Wing.co
  • Katrina S. Level 7 Level 7 (24,090 points)
    WIng.co, close itunes.
    Take ituens out of the ZOneAlarm firewall rules, save settings, then put itunes back into the ZA rules as allowed.
  • Wing.co Level 1 Level 1 (0 points)
    Hi Katrina,
    thanks for your suggestion - just tried it, but no luck......
  • @r@s Level 1 Level 1 (0 points)
    I'm getting the same thing with my Apple TV - Network Connection timed out.
  • @r@s Level 1 Level 1 (0 points)
    Is this issue still occurring for anyone today? Unlike last night I am now able to login to check the status of my iTunes account on my PC without getting a network connection timeout.
  • robynfali Level 1 Level 1 (0 points)
    also having the exact same problem this HAS to be an "APPLE" side problem with the amount of people complaining
  • phaedrus42 Level 1 Level 1 (10 points)
    I agree. i'm trying to update a couple of critical apps and I can't on the phone or my Macbook. I can connect to anything BUT the apps download. I have grey icons with "waiting" on the phone and "connection timed out" on the Macbook.
    I tried resetting the WIFI and restarting on the phone to no avail.
  • Katrina S. Level 7 Level 7 (24,090 points)
    Mosts posts seem to be from the UK this weekend - someone else posted they couldn't get on using BT but at their friend's house, who had a different ISP, it was OK.



    Sometimes when everyone is posting from the same area, it can also be an ISP issue there. I am talking about when they have not taken any itunes updates or changed anything on their PC, and it worked the day (or even hours)before.
    Such as when the Chinese govt shut down the iteuns store connections during the summer olympics a few years back...Rogers in Canada experimented with some throttling software...Roadrunner ran similar test in their Nebraska,USA markets....those are just a few.



    It still could be Apple's problem,I know.
  • Mediadude8 Level 1 Level 1 (0 points)
    Katrina, Thanks for the reply, but Norton is monitoring my Firewall and when I went to add the Itunes.exe's like you suggested, it said they were already there. This was all working a few days ago and intermittently over the weekend...so it can't be my settings. Jeff
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