Phantom unread emails: Mail shows 5 unread messages, but there are none...

I've got four email accounts set up with my iPhone 4 (updated to latest software). Yesterday, however, one of those inboxes started showing that there was one unread email on the account (an imap account), but when I go to view the message list there are no unread emails there. And this morning, it started showing five unread messages, but again no unread messages were there.

The 'unread messages' don't show up in Mail on my iMac either (and the Mail icon in the doc does not show any phantom 'unread' messages).


Has anyone else encountered this problem, and if so, how was it solved?

20" iMac 2.0GHz Intel Core Duo, original iPhone, iPhone 4, Mac OS X (10.6.4), 4GB RAM, 250GB HD, 128MB VRAM

Posted on Oct 20, 2010 2:25 AM

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Posted on Feb 21, 2011 7:06 AM

I get this issue every single day, and it is specifically reproducible. Here is the scenario:

1) I have two mail accounts configured on my iPhone, one is my work account and is disabled on the phone, the other is my gmail account which is always enabled on my phone

2) Each morning, when I head into work I enabled my work email account so I can start reading my work emails for the day. This downloads all the new messages from the server and displays them as unread.

3) I read some of them, but not all of them.

4) Once I get to my office, I read all of the rest of my new work emails from the Mail app on my MacBook Pro.
EXPECTED: The messages that are read on the mail app are updated as read messages
OBSERVED: On my iphone, not all of the messages have their statuses changed to read. Some of them always remain as unread messages

5) Next, I delete some of the messages read from my computer from the email server altogether.
EXPECTED: These messages would also appear deleted when using the mail app on my iPhone
OBSERVED: Not only are the messages not deleted, but they are still listed as unread

The only way to resolve this each day is for me to select each message and view it for a second to have the unread message indicator removed. I have to turn off the mail account and turn it back on for it to correctly sync with the mail server and correct the mistakes.

There is clearly a problem within the iPhone mail app with retrieving updates from the mail servers.

I have an iPhone 4 running iOS 4.2.1 that I purchased in November. Before that, I had an iPhone 3G S and never experienced the issue on my 3G S. My MacBook Pro was used with both devices.
298 replies

Sep 20, 2013 12:26 AM in response to Mika Inkinen

I've tried marking all read. Doesn't work. It doesn't select ALL 8000 messages in that mailbox. It marks 50, which is what the phone caches (due to the setting).


Tried force quitting Mail, disabling affected accounts, power down, power up, reenable affected accounts, launch mail. SOME mail gets fixed. Not all.


In fact, after doing that several times, an account that hadn't had problems started having problems.


Mail is seriously messed up on iOS7. Its ability to handle simple IMAP and POP3 functions is severely flawed.

Sep 27, 2013 4:02 AM in response to Mika Inkinen

Ok know what the problem is but no idea if I can fix it or if it's the mail server. Have tried all of the above and it a only a temporary fix. I have seen this before and it seemed to eventually work itself out, but before I was able to see the phantom emails on my iPad and iMac, however I still could not access or delete them. This time they are hidden but I managed to get them too show up if I type in no sender into the mail box search "no sender". They flash only briefly on the left side and then disappear. You can clearly see the blue dot showing unread status and the date of 12/31/69 and they read:


12/31/69

No sender

No subject

This message has no content


I was going to post the picture I managed to snap with my iPad (flashes up so briefly it took awhile to catch it flashing by) but it won't let me paste here, maybe it will later on my iMac


Advice about the emails from 1969?

Oct 3, 2014 7:42 AM in response to Mika Inkinen

10/3/14 This morning...all of a sudden my Verizon email inbox was showing two unread emails and there were none. I am on a MacBook Pro...which I don't know if matters...for me the solution was simple...I held down the control key...clicked on the pad which brought a drop down menu down.....selected marked all email read....and that cleared it....the end of the problem....

Dec 6, 2010 7:35 PM in response to Mika Inkinen

I have had a few times where I thought I was seeing the same thing as you, then I found it was really seeing an unread message in a folder other than the inbox and reporting that as my unread message in the badge.

Another thing I see form time to time is that I may read all the messages in my inbox and when I back out to the accounts list, it still shows the same number of unread messages For me the solution is quite simple, I scroll the accounts list until that account no longer shows on the screen, then when I scroll it back in view, it now properly shows no unread messages. If your iPhone mail app is having trouble reaching your mail server this could easily be the cause for your "phantom" messages.

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Phantom unread emails: Mail shows 5 unread messages, but there are none...

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