Phantom unread emails: Mail shows 5 unread messages, but there are none...

JAD2121 - thankyou - just done that and we will see - but as it is doing it - it is reimporting all the messages again ..... i have VERY large mailboxes - so it will be a while - and it might be a step that is not noticed for small boxes - will ping in a minute if it worked.

ok - it finished - problem not fixed and it introduced an extra problem - in that around 20 messages got re time stamped and lost their headers so 'from' is sender unknown - so for me - this did not work

THANK YOU SO MUCH for this solution!!! I spent 3 hours trying to fix this bug, and when I found your solution it worked like a charm. I think my bug may have been institigated by my FWD setting selected in my old G-mail account (I'm brand new to @me mail). So, I've turned off my old G-mail forwarding and I will just check it from time to time.

I am still having an undread message problem. I've tried all the suggested solutions:

Delted and resynched account on my iPad and Mac, Rebuilt the mailbox, built a Smart Mailbox to display unread messages, gone through Library, gone through the website online (it's a university mail account that's giving me problems). When I have no unread messages, my dock shows 13. When I receive messages, that number increases, but I can't get the 13 unread messages to go away. What's next?

Joey C you are a genius! Tried so many things suggested online to no avail...this worked on my iphone 4. Had 2 unread emails that did not exist on my server or anywhere. They are gone and not making me crazy any longer. Thank you for making me less crazed 😝

Thank you, so easy! I had 2 unread phantom emails on my iPad 2 and tried many things, I even turned off the badge icon so it didn't bother me! Your answer worked for me.

Cheers

Message was edited by: Tipsy

Thank you this post is still doing good in Apple-land. My iPad had 65 phantom emails that drove me crazy for two weeks and now, thanks to you, they're gone. BTW these phantoms also showed up when I did a search in this mailbox...

Thanks again!

This worked for me, too, to eliminate the phantom notifications message on my iPad2 IOS5. Thank you!

BTW, it was only my Outlook mail that had the issue, not gmail...does this help with the bug fix?

Cheers!

Thx Kats,

I have an iPhone 5 with all the updates.

I have 4 email accounts.

1.Gmail

2.Corporate Microsoft Exchange 2010 account

3.Two Microsoft O365 (cloud based Exchange Server)

And you are correct that it only happens on the Exchange / Outlook accounts.

Since it is happening on at least 2 independent servers I am guessing The Apple devices are not communicating properly with the Microsoft servers...but I guess Apple and Microsoft have always had communication problems. :)

So does anyone know if this is an Apple issue or is it a Microsoft Active Sync issue? Whose ever problem it is they need to fix it. It is so annoying to constantly turn off email and then turn it back on.

I have just updated to iOS7 on both my iPhone 5 & iPad Mini. I have all of my mail accounts on both items, 2 x Gmail & 3 x POP accounts.

On my iPad Mini EVERYTHING is as I expected - I had several (7) unread emails on it before upgrading & they were still there when I completed the process.

My iPhone 5 however is showing 123 unread emails for one POP account and 119 for another. I have tried all of the methods in this thread without any success.😕 😠

Any help would be really appreciated.

Thanks for the update, I tried this several times ( it was one of the suggestions in the thread earlier ) without success.

What I can't understand is that prior to the upgrade every single email on my iPhone 5 had been marked as read! 😕

I have an appointment at my local Genius bar on Monday afternoon and if I don't manage to resolve it beforehand will update the thread with anything I find out. 😟

Had the same problem with my yahoo account on both iphone and ipad, dis what you said and cleared problem........thanks. When i did it on ipad i didnt do the S/MIME bit and can confirm that it still worked.

Thanks again

I believe the phantom unread email issue solution does not apply to the IOS7 upgrade unread email issue. When you upgrade OS you are creating a new email cache on your phone and the mails have never been read there. I would expect an Exchange or similar account to reflect read status no matter where the mail was read from but not so for many pop3 or Yahoo type accounts - you will have to mark as read on your phone...