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Phantom unread emails: Mail shows 5 unread messages, but there are none...

I've got four email accounts set up with my iPhone 4 (updated to latest software). Yesterday, however, one of those inboxes started showing that there was one unread email on the account (an imap account), but when I go to view the message list there are no unread emails there. And this morning, it started showing five unread messages, but again no unread messages were there.

The 'unread messages' don't show up in Mail on my iMac either (and the Mail icon in the doc does not show any phantom 'unread' messages).


Has anyone else encountered this problem, and if so, how was it solved?

20" iMac 2.0GHz Intel Core Duo, original iPhone, iPhone 4, Mac OS X (10.6.4), 4GB RAM, 250GB HD, 128MB VRAM

Posted on Oct 20, 2010 2:25 AM

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Question marked as Top-ranking reply

Posted on Aug 7, 2017 4:13 AM

I had this problem recently too.

For me it was a problematic of where my 'unread' emails were. They were in a subfolder (not in inbox) which I haven't checked in months.

So maybe u should also check all other folders ( in the left side - bottom)

298 replies

May 7, 2014 6:46 PM in response to Mika Inkinen

After reading all the posts regarding this issue (yeah I read them all), the only thing that worked for me was actually deleting my email account from my iphone and setting it up again. No more ghosts emails after that, so I recommed before doing anything else, deleting your email account from iphone, shutting off and restarting iphone and then adding email address again. Wish I would have done this from the get go...

Jun 17, 2014 3:38 AM in response to eggers47

Oh yes! This problem of over 9000 phantom emails has been confirming my views of Apple and IOS7 and their disregard of their users and quality control. Thank you for fixing a problem Apple obviously doesn't care to address for their users. Greedy, lazy and trying to control the tech world. Depending on cheap, or free, crowd sourcing to do their tech support. Cheers, V.

Jul 15, 2014 11:07 AM in response to gumdoc2

I tried it all and it all failed until I hit upon this solution. I had seventeen phantom emails in my sent folder but not one "actual" email in it. When I first tried this with one email, it didn't work, but then I sent a second one and, once there were multiple emails — whoosh — the phantom emails and their numbers disappeared immediately. That said, I only have one account in iPhone's Mail app, it's a POP account, and I don't use my phone as an email repository.


I (and my OCD) could not be more grateful, gumdoc2.

Oct 3, 2014 7:42 AM in response to Mika Inkinen

10/3/14 This morning...all of a sudden my Verizon email inbox was showing two unread emails and there were none. I am on a MacBook Pro...which I don't know if matters...for me the solution was simple...I held down the control key...clicked on the pad which brought a drop down menu down.....selected marked all email read....and that cleared it....the end of the problem....

Oct 3, 2014 7:45 AM in response to linusan

10/3/14 This morning...all of a sudden my Verizon email inbox was showing two unread emails and there were none. I am on a MacBook Pro...which I don't know if matters...for me the solution was simple...I held down the control key...with my curser over Verizon (under inbox) I clicked on the pad...essentially doing a right click if you are using a mouse.... which brought a drop down menu down.....selected mark all email as read....and that cleared it....the end of the problem....

Oct 3, 2014 7:46 AM in response to Mika Inkinen

10/3/14 This morning...all of a sudden my Verizon email inbox was showing two unread emails and there were none. I am on a MacBook Pro...which I don't know if matters...for me the solution was simple...I held down the control key...with my curser over Verizon (under inbox) I clicked on the pad...essentially doing a right click if you are using a mouse.... which brought a drop down menu down.....selected mark all email as read....and that cleared it....the end of the problem....

Oct 23, 2014 5:55 AM in response to jad2121

Jad's solution worked for me in Mail 5.3 on OS X 10.7.5, where Mail was showing 1 unread message when there were no folders showing any unread mail. After restarting Mail, it still showed 1 unread on the Mail icon, only now Mail also showed 1 unread mail in one subfolder, which it had not shown before. So the unread count is accurate at the moment.

Apr 14, 2015 12:00 AM in response to itsmrshow

Hello everyone
The failure is with me every few days.
I set OFF then ON in setting iphone - exchanhe, it works, but comes back after a day or two.

I updated to version 8.3, and still, the same thing.

We work with Exchange 2003 sp2. But I know also occurs in Exchange 2010.
Anyone found anything?
Is Apple facilities that?
I also checked if I connect via OWA ( Explorer, Chrome, Firefox ), it shows right. Email show read.


It's very long time that problem isn't solve about Apple, why ?

Thanks for every one.

Phantom unread emails: Mail shows 5 unread messages, but there are none...

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