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Phantom unread emails: Mail shows 5 unread messages, but there are none...

I've got four email accounts set up with my iPhone 4 (updated to latest software). Yesterday, however, one of those inboxes started showing that there was one unread email on the account (an imap account), but when I go to view the message list there are no unread emails there. And this morning, it started showing five unread messages, but again no unread messages were there.

The 'unread messages' don't show up in Mail on my iMac either (and the Mail icon in the doc does not show any phantom 'unread' messages).


Has anyone else encountered this problem, and if so, how was it solved?

20" iMac 2.0GHz Intel Core Duo, original iPhone, iPhone 4, Mac OS X (10.6.4), 4GB RAM, 250GB HD, 128MB VRAM

Posted on Oct 20, 2010 2:25 AM

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Question marked as Top-ranking reply

Posted on Aug 7, 2017 4:13 AM

I had this problem recently too.

For me it was a problematic of where my 'unread' emails were. They were in a subfolder (not in inbox) which I haven't checked in months.

So maybe u should also check all other folders ( in the left side - bottom)

298 replies

Sep 19, 2013 3:46 PM in response to dji411

I believe the phantom unread email issue solution does not apply to the IOS7 upgrade unread email issue. When you upgrade OS you are creating a new email cache on your phone and the mails have never been read there. I would expect an Exchange or similar account to reflect read status no matter where the mail was read from but not so for many pop3 or Yahoo type accounts - you will have to mark as read on your phone...

Sep 20, 2013 12:26 AM in response to Mika Inkinen

I've tried marking all read. Doesn't work. It doesn't select ALL 8000 messages in that mailbox. It marks 50, which is what the phone caches (due to the setting).


Tried force quitting Mail, disabling affected accounts, power down, power up, reenable affected accounts, launch mail. SOME mail gets fixed. Not all.


In fact, after doing that several times, an account that hadn't had problems started having problems.


Mail is seriously messed up on iOS7. Its ability to handle simple IMAP and POP3 functions is severely flawed.

Sep 20, 2013 8:26 AM in response to M N B

completely deleting the account, force quitting Mail, power cycling the phone, launching mail and readding the account worked. It should be noted that in the middle of this process, the ALL mail tab showed mail from deleted accounts.


The IMAP accounts readded cleanly. Unfortunately, POP doesn't save read/unread state - it's an older, less featured protocol, so I had to manually make the phone mark 2200 emails as read. Fortunately, of my four accounts I use on the phone (I work on email server software for a living), that account had the least amount of email, the rest were 6k, 8k and more.


FWIW, I backed up and sync'd before upgrading to iOS7 and all mail was working fine for the year I've had the phone prior to the upgrade. It should also be note that I know several people that upgraded with no problems, some of them people I work with that probably have just as many emails and accounts as I do (if not more).

Sep 20, 2013 4:29 PM in response to Mk Gonda

Interesting data to add. The problem email account (AT&T/Yahoo mail) is accessed by both myself and my wifie. It appears that phantom unread email exists when she deletes the message from her BB (yeah I know, its a work phone and she has no choice...). My unread phantom email was 5 two days ago, up to 13 yesterday and now 14 today - all of those emails were deleted by my wife from her BB...


The deleted emails by her are in the trash folder and once marked as read or completely deleted, it still shows as unread phantom email on my iPhone.


To make the matter more odd, my other AT&T/Yahoo account has no problems at all... go figure....

Sep 21, 2013 8:16 PM in response to Mk Gonda

Try this it worked for my Comcast POP account and might work for your situation. I went into my email setting on IOS7, selected the account I was having problems with, went into advanced setting and under deleted messages selected the "NEVER" option (i belive the default is "after one week". After doing this I found a bunch of undread messages suddenly appearing on my phone. I then used the new feature in IOS 7 to mark them all as read. (while viewing your inbox - select the EDIT link top right, after select the MARK ALL link bottom left, and then the Mark All as READ feature. This was my final fix - GOOD LUCK!!!

Sep 22, 2013 2:42 PM in response to Mika Inkinen

After several hours, I believe I've found the solution to the 1,000's of unread emails showing up in the iPhone badge app from GMAIL after upgrading to iOS7. Turns out the problem, at least for me, was with Gmail. Fix is the following:

1) Go to full site for Gmail on a computer and type in the following in the Gmail search field "is:unread" - without the quotes.

2) Then click on drop down arrow under the search field and click on "All".

3) Then go to middle of screen and click on "Select all conversations that match this search".

4) Then go to the More button under the search field and click on "Mark as read"

5) You will then receive a warning sign and click OK.


GMAIL will then process all the mail in your account from the beginning date you set it up and mark everything as read. When you next log on to your iPhone mail account it will refresh and show no unread emails in your inbox and only when new emails arrive will the count begin again. Hope this helps.

Sep 23, 2013 1:43 AM in response to Mika Inkinen

This happened on my iPhone when I upgraded to iOS7 on my POP account. Three "unread emails" but there weren't any. I did the reset trick; I even trashed all the old emails on the server. Only one thing worked, and it sounds drastic, but it's not. Delete your email account on the iPhone/iPad (having carefully noted all the details), then add it back again. The only thing that got rid of the phantoms once and for all.

Sep 23, 2013 7:59 AM in response to Mk Gonda

An Update - its all clear.


Have no idea what's different but this morning, all the unread email notifications are gone from iPhone.


I have to believe its either iOS7 did some type of "clean up" overnight or clean up on the host server side.


Whatever it was, glad its gone. Sadly, not knowing what caused it or fixed it, it probably can reappear anytime again so it may just be a temporary fix but for now its all good.


Cheers!

Phantom unread emails: Mail shows 5 unread messages, but there are none...

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