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On button power failure -- causes intermittent start

This behavior started about one month ago on my 2008 mac pro. It does not seem identical to anything I have seen posted, so I discuss here. Previously the computer has been rock solid for two years. I have replaced the battery on the motherboard, updated to the the latest firmware, and reset the PMU. Here is the behavior:

1) When I hit the power on button. I hear a "click" then nothing happens.
2) If I unplug the computer from wall power, plug it back in, THEN when I hit the power on button the computer starts about 20% of the time. If it does not...
3) I find that opening the case, pulling one of the hard drives out (any of them) reinserting hard drive and then hitting the on button will get a successful start.

My conclusion is this is either:
1) A problem with the boot disk -- needs a reformat?
or
2) A problem with the power supply?
or
3) Something else?

Any ideas for solutions welcomed!

< Edited by Host >

Mac Pro 2008 Quad Xeon, Mac OS X (10.6.4)

Posted on Oct 20, 2010 1:53 PM

Reply
41 replies

Jan 10, 2011 11:13 AM in response to waltmorton

Just to update everyone - First up, my mac doctor noticed an LED light indicating a problem with one of the ram modules, so he took it out and reinserted it, which switched off the fault indicator. He also cleared out a whole lot of dust. Then he ran a diagnostics and it turns out there's also a faulty bluetooth card, which may have been causing the restarts. I'm getting a new card put in tomorrow and then we'll see how it plays.

Jan 20, 2011 8:34 AM in response to Le Douanier

Hi,

I just let my MacPro for one week to a certified apple expert.
Result: "They could not diagnose the issue, in resume, they don't see any problem at all! ...encouraging"

I must say, I did not leave my four hard drives in it, and I'm pretty sure they are not doing a full test during 12-14 hours per day. So because I needed my computer back, I need to diagnose it myself properly.

My previous system.log of the 6.1.2011 (many problems this day) doen't say much except some "Previous Shutdown Cause: ..." and "Improper shutdown detected" but I've noticed I had a lot's of "IOUSBInterface: family specific matching fails" with any USB device connected (even Apple Keyboard: family specific matching fails...

In fact every time I connect a USB device I have this "family specific matching fails" log...)
Any ideas ?

Anyway, I started to investigate the USB ports as Grant suggested. Generally everything is connected to my two USB Hubs (one hub per Eizo screen). Before this, I've started to unplugged/plug again all PCI cards, memory cards and connect only my USB Apple keyboard/mouse, but still with all four drives in it.

So far since three days now (with "light" computing use), I did not had any issue back yet...
Very strange! as I had this issue during more than one month every day at least.

By tomorrow, I'll start to connect other USB peripherals to see if they can cause this "interference"...

Feb 16, 2011 4:18 PM in response to Paulwebb

Hi Guys,
I was looking around for some other stuff because my MacPro boots slow. It takes a while before I hear the chime and than it takes 10 seconds for the apple logo to show up. But, mine is in for repair right now and the guys called me today to tell me it was a faulty 'sensor' or so. So, that might be something to look into right? I'll let you guys know if it solved it for me. I know my problem is different from a lot of your problems, but I've seen some guys who have to wait a while for the chimes too.

Jul 29, 2011 3:18 PM in response to waltmorton

hello, I went through the incredibly anoying acount creation process here to help you guys out. I am a tech with many decades of experiance . At any rate the bottom line is that in my opinion it is likely to be a case of a power supply being loaded down either by too many devices using too much power or a faluty device within the omputer that is suckign up too much on one of the voltage line. a power supply powers up and the volatages are monitored as the power up is in progress if a voltage is not present or if one is not there within a certain time frame an error will occur resulting in a power down..one solution is a power fupply with more power output in case a voltage is being over loaded or to verify an overloading condiont you may try unplugging all but the absoulte esential devices and see if the problem goes away indicating an overload condition. the problem can also be verified by a tech by monitoring with a scope or logic analizer all the volatate lines and triggering on the power fault signal looking at what previously happend which should reveal which voltage line is not comming up or comming up too slow. I know this is technical but if the right tech reads it hopeuflly he wil lunderstand what I am suggesting he shoudl troubleshoot.

easyest fix is try a Power supply with more wattage output. if tha tfixes it then no need to go further if not then ou may have to troubleshot by the process Ive discribed. GOod luck hope this helps.

Also check for devices heating up excessivly.

May 11, 2012 7:42 PM in response to waltmorton

my 11/2009 macpro has done the same thing for a couple of months, would start with the smc unplug method for a while then this week wouldn't start at all. took it to the genius tonight and it started right up and tested fine with their power cord, tried my power cord there - wouldn't start. gave me a loaner power cord and so far works fine at home. if it keeps working fine, it was just my power cord going bad. hope so.

Dec 30, 2015 7:45 AM in response to waltmorton

I have the same problem with my Mac pro Desktop recently. I can't figure it out if it's power supply or memory module...


Diagnostic LED on the motherboard indicates everything is fine, power supply, graphic card..


This is what I've done so far but no improvements. The computer still shuts down unexpectedly.


-I replaced the front fan module.

-I replaced the PSU.

-I replaced the motherboard.

-I replaced the battery on motherboard.

-I replaced the CPU on motherboard.


I would appreciate if you could provide some tip that you can think about. Thanks.

Oct 10, 2016 6:25 PM in response to agyu

So you replaced the PSU? With a brand-new one, I assume? My assumption after doing extensive testing today (stripping everything out except PSU and back board) was that it must be the PSU, despite the fact that the back board's 5V Standby LED lights when the diagnostic button is pressed. Sometimes she boots, sometimes she don't wanna boot. I jumped the pads to power on and also used front button—it is not the power switch on the front board, as its the same when jumping it. When you start it she goes "click", and that's all you get. Then, interestingly, you have to hold the power button down (or jump it—same thing) for ten seconds to give it a hard power-down. Then, generally, after doing this cycle from 1-6 times or so, it will boot up. Is this the same for you? That indicates to me that a component either needs to be heated to a temperature where it will work, or it maybe is a capacitor in the PSU that isn't holding charge correctly and needs cycling to store it up (doesn't make a lot of sense), or it could be a defective relay. The caps in the PSU all passed at least a visual inspection—not saying much because a visual failure (ie, swelling or leaking) would almost certainly result in a total lack of power; although I have seen instances in automotive computers where a leaking cap just resulted in a weird behavior like one cylinder missing in the engine, which destroyed the engine... That cap wasn't in the power-supply side however, like most of the ones in the PSU.


Anyway, I am curious if you have this exact same issue, as it does strongly suggest the power supply. And, also, did you replace with a brand-new one or a used one? The only other parts to suspect would be the back board or the connection from the PSU to the back board... I did see some not-so-awesome-looking pads on the backboard, possibly indicating that they may have had some manufacturing defects.


Please let me know! Thank you. Otherwise I'll be tearing the PSU down again and going through it with a fine-tooth comb, which is a pain in the D when you just want a machine that works! Still, better than throwing money at a new PSU just to find that it doesn't work, either, and the problem lies on the back board somewhere.

On button power failure -- causes intermittent start

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