Error -9813

yep. looks like apple got the fix in. nothing to do on the user end.

I'm back on too. Very glad for this and glad that Apple responded to those that were raising the issue. Thanks to all here that helped push it to the surface for Apple to fix.

Mine is fixed as well, I am able to log in to iTunes, I have not checked my Apple TV yet, I will now. YIPPEE...

I can log into Apple TV as well, but gosh was it ever so frustrating, I thought it was on my end and had been trying to fix this for a few days now.

Yup its up now. I didnt do anything just tried logging back in.

I guess you're right. About 10AM today all was well. I did nothing.

MalibuGa wrote:
Working again here, as well. Thanks, Apple, for your proactive support and communication with your customers (eye roll).

But if they admit they have a problem, they'd have to apologize to us and offer compensation.

Glad it's fixed, finally.

Ditto here- mine is magically working again. I did send a message to Apple iTunes support and received an absolutely worthless reply that led me to a bunch of self-help sites. No acknowledgement whatsoever that anything was ever wrong.

Logging into my account seemed to fix the issue for me.

I, too, have been able to log into the iTunes store as of yesterday, October 24th. It was just after 5pm -- right after I got home from work.

I'm glad that whatever issue Apple was having has finally been resolved but I'm still irritated that it took them so long to acknowledge and then fix the problem. (Although they never officially announced that they had the problem, right?)

To romad: I like how you used Amazon.com instead and saved yourself some money. If I hadn't been trying to use credit I had leftover from an iTunes giftcard, I probably would've done the same. 🙂

I struggled with this for an entire weekend, using Keychain Access First Aid, copying keychain entries from a backup, and finally reinstalling OS X (10.5.8) and nothing worked. I contacted iTunes tech support and the answer was within the link they sent...

Clear the Safari cache. Go to the Safari menu and select Empty Cache. Now try logging or authorizing your computer.

Here is what they sent: http://support.apple.com/kb/TS3297

And it looks like I'm a day late... perhaps it was a problem at Apple after all.

This is from an email I received from iTunes Support:

"This error was the result of some routine maintenance being performed on our end on 10/24. This action caused a small number of our loyal users to be unable to access the iTunes Store for a brief period, and for that, we sincerely apologize."

Not able to log in with apple tv (1st gen) all my other I devices are fine. I also noticed that the store menues are not populated as they used to be, ie no album charts or featured etc. Not sure if this is related to this issue but started around the same time.

Is anyone still having this problem? My apple tv is working fine now, but my computer still won't let me play the music i already purchased from apple. I also can't purchase more music. I used to believe apple was a superior company, but lately I don't think they care about their customers at all.

Every time I try to play a song downloaded from itunes it asks me to sign in to itunes.

After signing in it says..

There was an error storing your authorization information on this computer.
The required directory was not found or has a permissions error.

This started after I downloaded itunes 10.0.1

I hope apple is still working on fixing this problem.