Error -9813

So many people are having this problem. It has to be a problem with the iTunes store, right?

Have we all just developed this problem in the last day or so?

I also can not access Apple TV.

Weirdly, my husband's account can be accessed on my computer. WHAT THE H is Going ON?

Message was edited by: Julbie

Me too... Same problem...

...same problem here.
tried all the recommend fixes.
i don't know if it is coincidence, but the error happened after i did the recommended firmware update that came through Apple's system software update

fingers crossed they fix it soon...

Yes, same problem with my 10.5.8.
My old iPhone 3G is able to download apps though.

im very afraid to the the recommended fixes since most people here didnt find it helpful.

APPLE PLEASE RECTIFY THIS PLEASE PLEASE PLEASE!!!

Apple TV gives an error: "The Apple ID you entered could not be found or the password is incorrect. Please try again."

What's weird is that on the same two computers and Apple TV, my husband's account works fine! Only my account gets the error. I've done all the troubleshooting that Google offers. Too bad all our season passes are on my account. Thanks again, Apple.

Been just over 24 hrs now.

Got this problem as well on iTunes 10. Reported to iTunes support. Their Keychain repair/reset did not work. Apple TV does not login either. Replied to their email saying solution did not work and sent this thread.

Although this error is extremely irksome, I'm comforted to know there are quite a few of us in the same boat.

Before I found this thread, I had already tried a couple of the suggestions from Apple (the ones where they recommended clearing Safari's cache and mucking about with the X509Anchors keychain) and I was seriously considering re-installing my OS in the hopes that it would fix the -9813 error.

I haven't been able to log into the iTunes store since early Thursday evening and I am also using Mac OS X 10.5.8 but so far I haven't seen any official postings from Apple regarding this issue.

If the PTB (Powers That Be) at Apple are reading these forums I have just one thing to say -- Please fix this problem now!!

Same problem here. Had it for at least 24hrs. Like everyone else, I did everything the support site suggested apart from reinstall the OS.

Has anyone else tried checking their support package status here: https://p2-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/iForgot?language-iso =en-us
After inputting my serial number and clicking 'continue', the page just hangs and hangs and hangs while the busy ticker cycles and cycles - left it 10 minutes then gave up and closed the page. Maybe the problem is a deep-rooted one that isn't only affecting itunes... Does it affect other contact with Apple too?

No problem using my itunes account from my ipod touch.

Apple: HELP!

Having same problem...has anyone contacted Apple support?

I contacted them 14 hours ago. I had a reply 5 hours ago to recreate my key chain. As this did not work (see above) I forwarded this discussion to the Apple guy dealing with this issue. I would urge everyone to contact support with this issue - 'More the Merrier'...

Hi Crabcox. Did you get any further explanation what this (-9813) error could be? Any news from the Apple guy? Thanks for letting us know

I am experiencing the same issues. Happened yesterday to me for the very first time but it seemed to be a Apple meltdown. I was not able to rent movies on Apple TV, access my account or any account from my macbook and are getting a credit card declined message on my wifes macbook.
The more I looked into the issue the more problems i found.
AppleTV:
1. couldnt access itunes store at all. Tried 3 accounts and did work. Reset to factory settings (lost all my movies!!) then it worked but only with my wifes account. When i wanted to rent a movie an error message came up (Verification required) did this on her account but all of a sudden the credit card was not accepted any longer. Tried 4 credit cards but none was accepted. Switched to redeem gift card and i finally was able to rent a movie. Problem not resolved as i still cant access my account or use a working credit card on my wifes account
2. Error -9813: i triple checked date&time; ran keychain first aid and repair; replaced the X509anchors and certificates with those from another Macbook with the same operating system and with access to itunes store; finally reinstalled through archieve and install my operating system and updated to the latest versions - NO SUCCESS.
3. Cannot access my account even from my wife's macbook even though i can log on to her account. From my macbook no account is accessible.

i am frustrated and it seems a clear that this is an issue on apple's end especially cause so many people started to encounter the issue yesterday. I will write support and ask eerybody to do the same.

Hi bibking79! Same situation. The problem is not solved, no matter of what device I use. Even movies that were already rent a few days ago, don't play. As soon as the is a connection to the apple store, it shows the error message. Please people, help us to solve this problem. I am quite desperated...

Thought i would my tiny wieght to this issue to try and get Apple to cure....as with other posts have contacted tech support and eventually after all actions failed the tech admitted defeat and siad that there was an merging issue so to watch this blog and wee what pans out. Had my issue with downloading / accessing Itunes account for at least 2 weeks on both man mini and iphone but randomly my iphone is now downloading from itunes this morning but mac still not.