Error -9813

multiple computers and phones, same results:
- iTunes accounts linked to CC work fine
- iTunes accounts linked to paypal create error in iTunes and on Phone.

i think it's absolutely ridiculous that they tell you reinstall the OS for 2 root certificate files. Even if this was the problem (sorry Apple support, this is not the issue this time) i don't understand why you just can't download the needed replacement files.

I REFUSE to do a clean OS install to fix this problem. That's like fixing a hangnail by doing heart surgery! It would definitely help if Apple simply acknowledged that there is a problem and that they are working on a fix.

Seems that I am part of the same 'error -9813' club. No problem browsing on itunes and playing tracks from the itunes store, but when I try to purchase a song the error message pops up after trying to log in. I thought it might be password related...alas no luck. I, too, hope the apple folk are reading these posts

Unfortunately, there are those of us who can't install 10.6; we're limited to 10.5.8.

Well, Apple WILL let me use 10.6, but only if I pay them $6,000.00.

I am having this issue too. My error started when I tried to purchase from Apple TV with my itunes account. Just wondering if everyone here has Apple TV with a current TV season pass? Could there be an incompatibility with the new Apple TV software not having season pass?

I have also tried reinstalling the system software, repairing the keychain and even trying to change my itunes password - but no luck.

Strange that my iphone 4 and ipad still work.

The problem started after the install of the Java For Mac OS X 10.5 Update 8 for me. So the problem is AT LEAST related to the Java update and Mac OS 10.5.8, though perhaps it is related to all Mac OS 10.5.x versions.

Same problem here, issue has been going on for over 24 hours. Everything occurred post firmware and iTunes upgrades. Running on 10.5.8. No workarounds fix the issue. Hi Apple, we want to spend our money with you, let us!

They will - just buy and upgrade to Mac OS 10.6! It isn't having the problem.

romad wrote:
The problem started after the install of the Java For Mac OS X 10.5 Update 8 for me. So the problem is AT LEAST related to the Java update and Mac OS 10.5.8, though perhaps it is related to all Mac OS 10.5.x versions.

Nope... Java install is still in my update queue, and I'm having the issue still.

Well, that shoots down THAT theory.

Count another one in for (-9813). Macbook Pro, 10.5.8. I can access itunes just fine on my iphone, but not on this mac. I can download podcasts, I have replaced the keychain docs from another computer (same system), no change. It's driving me crazy. I have gone through many of the posts and tried many of the suggestions, but nothing works. I thought this was computer-related because it works on my iphone, but with all these posts, it sure seems to be an Apple problem.

My tower is a G5 and can't run 10.6. So now what?

Apple will happily sell you an Intel Mac.

Yeah, I've been having the problem for a few days. Thought it was the logic board repair I had done, but seems not. Bad thing is I can't authorize my computer now so I can't sync with my ipod.

Lame.

I am having the same issue. Called support and was a disaster! Idiots had no idea what the problem was. Two calls later, a reinstalled OS and several safari resets later, nothing has worked! Got supervisor on the phone and he is claiming there is an itunes server problem. Funny, I can get to itunes and purchased songs from the itunes just fine. That doesn't sound like a server problem to me! Calling back..will post what I find out.