Error -9813

I have 2 Macs, one a older G5 Tower and one a newer MacBook Pro all running 10.5.8 and it has happened to both of them so it is not the computers, it’s iTunes.

My wife's Windows 7 computer is fine. My daughter's XP computer is fine. It's just my IMac. Just create a new Apple ID and account, then you'll get in. Worked for me. If you have another account for someone else in the family, try that. It will probably work on the Mac. Seems that the account normally used on the Mac is just screwed up.

justbeckak wrote:
It was after I ran the Java update that my problems started.

If I create a new apple id, will I still be able to download my season pass shows?

Nope, and therein lies the problem. I've got about ten season pass episodes sitting in limbo right now.

Boogiemeister wrote:
...same problem here.
tried all the recommend fixes.
i don't know if it is coincidence, but the error happened after i did the recommended firmware update that came through Apple's system software update

fingers crossed they fix it soon...

Nope... I have the updates (both firmware and java) installed on one computer and not the other, to no effect. Still the same issue on both computers.

This has gotten beyond annoying. I have tried everything short of upgrading my OS to 10.6; still getting 9813 error. Any solid info on whether upgrading OS is a fix for this issue?

Thought I would sign out and then sign back into my itunes account to see what would happen. Allowed me to sign out, but won't let me sign back in.

Ready to try the 10.6 update if it has worked for anyone else.

Just another voice to add to the masses to show to Apple that this needs to get fixed. I've tried much of what others have done, to no avail. Sadly. Frustratingly.

Having the same problem as everyone else. Have 2 MacBook pros running 10.5.8 and itunes 10.0.1 and both get the -9813 message when attempting to download an app from itunes store. My original iphone also cannot download apps returning a time and date error message. My wife's iphone 3gs, however, is currently able to download apps with no issue. Updated all software, tried cleaning up keychain, and reseting safari with no joy. Hope someone can provide a fix soon.

Adding myself to the list here....having same issues, seems to have started after the last Java update. I'm running 10.5.8 on a MacBook Pro and get the same error message when I try to access my iTunes account. I have NO problems accessing the account from my iPad.

Temporary workaround: desperately in need of downloading a couple of albums, I purchased from Amazon and it worked like a dream. Come on Apple, wake up.

Apple Support responded to my plea for help and suggested:
1. reset my keychain - did that: no improvement
2. Reset Safari, then clear cache - did that: no improvement
3. fully uninstall iTunes 10 then reinstall and reinstall Quicktime - did those; took awhile although the instructions were easy to follow: no improvement. I still get error 9813 when I try to log in to my iTunes store account.

But feel free to see if any of the above work for you.

I've asked what next, apart from a phone call to Apple Support. Awaiting a response...

This is absolutely ridiculous that Apple is not responding to this. I am having the same issue. I have money in my account that I cannot spend. Apple needs to fix this fast.

Just upgraded to to 10.6 - fixed the issue.

Same here. I have had a problem like this in the past.

Apple -WHAT IS GOING ON?!?!?!?

I am getting the problem again!!!

I was into iTunes for a bit and now it's still giving me the 9813 error!!!!!!!!!!!!!!!!!!!