Error -9813

I am SUFFERING with the SAME problem! It is driving my nuts! I can't log into my itunes account, I can't purchase songs, I get figure out with this new ping thing is because I CAN'T LOG IN!! WHAT IN THE WORLD IS GOING ON?

APPLE PLEASE FIX THIS!!!

Upgrading to Snow Leopard seems to fix it, but that's not really the point. Not everyone can upgrade, and no one should have to pay a dime to upgrade when this is Apple's server issues.

Apple doesn't seem to read these forums, so we all need to keep the pressure on by calling, e-mailing, twittering and facebooking about this issue. Until I hear that no one is still being asked by customer service to update keychains or reinstall anything (this is NOT on our end), I'm not convinced they're truly working on it.

We should probably e-mail all of the tech and business news sites... maybe if Apple shareholders knew they're missing out on revenue due to this error, we'd get some traction...

I can't use the iTunes store and I don't want to upgrade to 10.6
Apple has to fix this issue, many people are complaining about it.

Keep complaining guys until a fix is provided.

Same problem here, issue has been going on for over 24 hours. Everything occurred after iTunes upgrade today. Does someone have the solution ? Thanks

I have the same problem here. appeared within the last 48 hours. tried the fixes posted on other forums. ie: restore old 509Anchor file. does not work. I tried from 2 different macs (G5 and macpro). not working.

i can access to itunes stores from my iPad, iPhone and appleTV.

Sent an email to applecare regarding this. no phone support on this issue. will post is they send me a fix.

hopefully someone will have a fix sooner and post it here.

Seems that I am part of the same 'error -9813' club. No problem browsing on itunes and playing tracks from the itunes store, but when I try to purchase a song the error message pops up after trying to log in. I thought it might be password related...alas no luck. I, too, hope the apple folk are reading these posts

*To recap:*
*Apparently the problem is the iTunes Authentication server not recognizing requests from the following:*

*Mac OS 10.5.x and below*
*iOS 3.1.3 and below*
*Old Apple TV (not current black one) OS?*

*The following seem to work:*

*iOS 3.2 and above*
*Mac OS 10.6.x*
*Windows (not sure which versions)*

Anyone else have something to add?


So, unless you want to wait until Apple gets it fixed the only solutions seemingly are to upgrade your Mac to Mac OS 10.6 and your iPhone/iPod Touch to iOS 4.1

For those who can't do the above, Apple will happily sell you a current Mac, iPhone or iPod Touch. 😉

Note: I sent the part in bold to iTunes Support

Message was edited by: romad

Thanks for the recap! That all looks right to me.

Exactly the same problem. Macbook pro, 10.5.8. Apple store referred me to Itunes. No help.

http://www.youtube.com/watch?v=yToRZwxZ1Jo&feature=related

twittered #itunes #apple #error9813


FIX IT!

Another one here with the same problem- on the iPod running 3.1.3 and on the MacBook running 10.4.11. Happened around the same time as everyone else. Had downloaded the Angry Birds Hallowe'en special no problem, went to update a game, got told that a secure connection couldn't be made. And on the MacBook it's the -9813 which stops me. So, yes... same as everyone else here...

I am also glad Im not the only one!! At first I thought it was my Itunes acct but then I tried my wife's on the same machine and her log in is ok. I was thinking of creating a new acct but thats doing too much. This started for me yesterday.

Do you all have a credit card number on file? Could this be one of the reasons?

Message was edited by: einsteinbqat

paypal