iLife '11 failed installation

Thanks Josh,

Good to hear that a new disk worked. I have a new one coming in from Apple Care in about a week. Hopefully I'll have the same result.

I am starting to think it's a bad DVD

looks likely, I hope a new one gets you sorted.

Did you contact customer support at 1-800-MY-APPLE when you had difficulties?
Were you up to date on your Mac OSX? Your profile details said you were only at 10.5.7, which is not the most current version of Leopard.
Also- did you run the software update prior to opening the iLife 11 software? Or couldn't get it to install at all?
Do you occasionally run permissions repair? Do you install a lot of other "free software" frequently? The more you do this, the more you should repair permissions!
Did you try installing on another user account? You might have unintentionally moved files around, especially if you like to monkey around in the System or Library folders... it may have worked had you tried it on a different admin account.
Did you take in to an Apple store or service center or reseller?
Did you leave feedback on the iLife forums? Did you Provide Feedback using the iPhoto/iMovie etc menu?

It leaves a bad taste in my mouth that you bash the software only days after it has been released. Apple fixes any small glitches extremely quickly... yes it is inconvenient, but they back up their products, and get it done as soon as humanly possible.

I have personally installed iLife 11 on four computers in the last 2 weeks. I work at an Apple Specialist location, and we installed it on the additional 31 machines we have in house (which are machines used daily for work & play), with ZERO problems.

Well my new DVD arrived today and installed without any issues. Os it is apparent that it was simply a bad DVD. Glad to have this resolved!

I had the same problem when I first tried to install iLife 11 from the DVD.
Alert message said the install had a problem....or error.
I was having trouble opening iPhoto.....
Alert message said it was damaged.

Then I deleted the iPhoto application from the Applications Folder.
( This placed it in the trash...where I knew it could be retrieved later ).

I did a restart. Then I did a fresh install from the iLife 11 DVD.
It said the install was successful. I did another restart ( probably not necessary but what the heck )....to give the install every opportunity to be fully successful.

Then, I opened Software Update and it said there was a needed update for iPhoto ( 9.1 ). So I installed the update. Then did another restart.

And voila.....iPhoto opened and worked correctly.
"And all was right with the world."

I hope you find this helpful.

I just rec'd iLife 11 today. I thought yipee! Off to install. Wrong!! I get the same error message as everyone else. I tried installing in safe mode, repairing permissions - nothing seems to work. Soooo, I get on the phone to Apple Support and go through that ****** automated service that can never seem to understand me only to be transferred to what I hoped was a human. Then I hear, "I'm sorry we're closed for the holiday, please call again later." Uh, thanks alot! Needless to say I am a little p.o'd. Anyone having any success with this ****** thing. Sheesh!

Hi everyone! I know this topic's about failed installation, but I have a different question: I have two MacBook Pro but one of them is been bought yesterday; in the pack there's an installation dvd for iLife '11. Can I install it in both computers?
Thanx!

My iLife 11 installation consistently fails after about a minute, it just says Installation failed and that's the end of that. There's more than enough HD space. Also tried to copy the DVD to the HD first to install it from there but copying also fails after about a minute, it always hangs with a certain Garageband package (the copy failure might be copy protection, but at this time I actually suspect a bad DVD). Sad...

I had the same problem and, after reading this post, ran the disk utility to verify the DVD. It said it was corrupt and to repair (not an option), or to get a new one. Called Apple Support and they are sending out a new iLife. We'll see......

I received my iLife '11 upgrade disk today - installed failed as described in previous posts. I ran disk utility and it said

Unused node is not erased (node = 513)
The volume iLife '11 Install DVD was found corrupt and needs to be repaired.

so, I'll see if I can get a new disk sent. I had iLife '09 installed on the machine when new, but did upgrade to snow leopard, but I think the issue is the disks themselves.

I got a family pack and it installed fine on my wife's iMac however I am having the install failure on my iMac. We both did the upgrades. Here is what i found in the install.log

Nov 28 14:40:02 tsMac Installer[6425]: Package Authoring Warning: Package reference does not include required hash for package id com.apple.pkg.iPhoto version 9.1.0.0.1.1203730862.
Nov 28 14:40:02 tsMac Installer[6425]: Package Authoring Warning: Package reference does not include required hash for package id com.apple.pkg.iPhotoLibraryUpgradeTool version 1.0.1.1203730862.
Nov 28 14:40:02 tsMac Installer[6425]: Package Authoring Warning: Package reference does not include required hash for package id com.apple.pkg.iMovie version 9.0.1.1203730862.
Nov 28 14:40:02 tsMac Installer[6425]: Package Authoring Warning: Package reference does not include required hash for package id com.apple.pkg.iDVD version 7.1.1.1203730862.
Nov 28 14:40:02 tsMac Installer[6425]: Package Authoring Warning: Package reference does not include required hash for package id com.apple.pkg.iLifeMediaBrowser version 2.5.2.0.1.1203730862.
Nov 28 14:40:02 tsMac Installer[6425]: Package Authoring Warning: Package reference does not include required hash for package id com.apple.pkg.GarageBand_Instruments version 6.0.1.1203730862.
Nov 28 14:40:02 tsMac Installer[6425]: Package Authoring Warning: Package reference does not include required hash for package id com.apple.pkg.iLifeSoundEffect


I'm not sure at what point it gets the hash, but it looks like my machine doesn't like the hash on the disk. It's just odd that it installed fine on my wife's machine. grrr...

I will keep digging.

Thank you so much for your comment, apparently my DVD also has plenty of corrupt data so I will call Apple Care before trying any of the other much more complicated options.

I was having similar problems. After working through all the suggestions I could find on this forum (I spent 6 hours doing this), I used the disk utility to verify the install DVD. The verify feature told me the disk was corrupt. I returned the DVD and exchanged it for a new one. ILife 11 then installed on the first try. Just make sure the DVD is on corrupt before you follow all the other options to get the program installed.

similar story here:

Two failed (at different times) attempts from internal drive

One failed attempt at creating Disc Image (I/O error)

Tried LaCie d2 DVDRW FW/USB external drive on FW and BINGO! Job done.

Seemed to be loading quicker from the LaCie ... possibly a timeout issue?

Having the same problem. Got the straight arm from Apple Support (see below what I submitted to Apple.com/feedback). Called back again and was redirected to the Up To Date program at 888.840.8433. They took my information and are deciding if they will send out a new DVD. Sheesh.

************************************

I upgraded to iLife 2011 as part of the Up To Date program. I purchased my first Mac a few weeks ago, in mid November.

I tried to install iLife 2011 several times, but would fail part way through. I jumped on the Apple user forums to try to help myself and learned that many other users were seeing the same error, and that getting iLife 2011 to may require a custom, per-application install for some users.

http://discussions.apple.com/thread.jspa?messageID=12467608&#12467608

The failed iLife install also screwed up my existing iPhoto library. I had to spend a couple of hours fixing it. I still haven't checked if my data in the other iLife applications is corrupted yet, it may be.

I called iPhoto support to have them note the error and to request a refund on the $7 Up To Date program charge (sales tax on the full price of iLife 2011).

The agent that "helped" me, Kathy or Cathy I believe, was completely defiant and shoved the problem back in my face. She blamed it on an Adobe plugin (I have no Adobe SW whatsoever installed on my iMac). Totally high and mighty Apple in her attitude. I created the problem apparently. So much for great Apple customer service. The new boss is the same as the old boss.

Then Kathy transferred me to another department to process my $7 refund for iLife 2011 Up to Date. This guy refused to refund the measly $7 because the wrapping was taken off of the software package. Ha!

Overall, one of the worst customer service experiences I've had in a couple of years. I finally decided to try a Mac, and now I'm wishing I had just stuck with Windows 7.