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Having troubles with the Instant On-feature.

17120 Views 36 Replies Latest reply: Dec 19, 2010 8:09 PM by j11c RSS
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jarlgollne Calculating status...
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Oct 24, 2010 5:36 PM
I bought the new Macbook Air (13", 1.86Ghz, 256GB) this weekend and I am having troubles with the instan on feature.

The problem is that when the lid has been closed, without the computer turned off, and then opened it happens that it won't get out off sleep mode. The computer stays in sleep mode even when the lid is up. It does not matter if I press any buttons it won't turn on. I have to hold down the power button until it turns off then reboot it.

This has happened a lot, out of the approximate 20 times I have closed it this has happened about three or four times.

One time when I opened the lid the screen turned on but it was completely fixed and I could not move the mouse or use the keyboard.

When I have rebooted the system I get the message saying that it was turned off due to implications and I have the option to report the problem which I have done.

What should I do now? Should I return it to the store where I got it or should I wait and see what happens?

Thanks in advance.
iMac 27", MacBook Air (2010), Mac OS X (10.6.4)
  • Tony T1 Level 6 Level 6 (8,125 points)
    Currently Being Moderated
    Oct 24, 2010 5:39 PM (in response to jarlgollne)
    I would take it back to the Apple Store (consider calling ahead and making an appointment with a 'Genius')
    MacBook Air / MacBook /, Mac OS X (10.6.4), / Windows xp (Boot Camp)
  • marconiusrex Level 2 Level 2 (345 points)
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    Oct 24, 2010 5:46 PM (in response to jarlgollne)
    Either take it back to an apple store or call 800 my apple and have a phone tech see what they can do to help you test what the problem might be.
    Mac Book Pro (Nov 2008), Mac OS X (10.6.4), 2.53GHz Intel Core 2 Duo,7200 rpm HD, 4GB SDRAM, 6Mb cache, 160GB Ipod Classic
  • mark_muc Calculating status...
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    Oct 25, 2010 1:49 PM (in response to jarlgollne)
    I had the same problem twice this weekend after installing the new MBA Update ("Wake-Up-problem-with-external-Monitor-connected") without having any external display connected. But I can't force it to happen again. So I think it's still a software bug and not a HW problem but let me know if the Geniuses know more
    MBA Late 2010, Mac OS X (10.6.4), 13inch, 1.86GHz, 2GB RAM, 256GB SSD
  • JasonFear Level 5 Level 5 (4,935 points)
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    Oct 25, 2010 1:50 PM (in response to jarlgollne)
    jarlgollne wrote:
    Hopefully I won't have to wait and send it in. If the product is this new, I bought it this Saturday, I should get a new product directly, right?


    Sadly, only the store can answer that question for you. Everyone has a different return policy, not to mention if they don't have the machine in-stock when you bring it in then they won't be able to swap it out with a new one.
    13" MacBook Pro (2.4GHz/4GB/250), Mac OS X (10.6.4)
  • Phil Baker2 Calculating status...
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    Oct 25, 2010 4:06 PM (in response to jarlgollne)
    I had a similar issue with the 11.5 inch model. Rather than coming out of sleep I had a blue screen that slowly changed color from blue to gray and then back. I rebooted and will now see what happens. Happened once after a few days of use.
    IBM X41, Windows XP
  • Madam Level 1 Level 1 (85 points)
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    Oct 26, 2010 5:27 PM (in response to Phil Baker2)
    My 11" inch unit has done the same as the original poster, ie wake from sleep and trackpad and keyboard are unresponsive. Need to press the power button to force a shutdown and reboot. It's only done this once so far.

    Generally these type of issues are firmware or software related rather than hardware - so I guess I will wait for more information and hope for a fix to download.

    Anyone had any response from Apple on this issue?
    MacBook Pro 15-inch Aluminum (Mid 2010) MacBook Air 11" (late 2010), Mac OS X (10.6.4), iPhone 3GS
  • SirMutley Calculating status...
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    Oct 29, 2010 3:31 AM (in response to Madam)
    Another 11.6 Air doing the same here. As others have said it is intermittent and happens when in sleep mode, when sleep has been instigated by closing of lid and also when system has automatically entered sleep after designated time.

    I really hope that it is a software/firmware issue, but I'd have thought that there would be more reports of it on various forums if it was affecting the majority of users?

    Has anyone obtained any info from Apple regarding this? I'm going to give them a call myself, but I'm pretty sure that they will just offer me an exchange as it appears that it hasn't yet been officially recognised as a widespread software/firmware issue by Apple yet.
  • media sorcerer Level 1 Level 1 (5 points)
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    Nov 2, 2010 6:39 AM (in response to jarlgollne)
    hi,im not an expert,however,ive fixed a few computers in my time,heres a few suggestions,1=use your usb stick and do a reinstall[erase and install,u will need to reboot with usb stik[install that came with it]]and erase hdrive then reinstall,try turning off,then turn back on and hold cmd-option,p,r,keys.all at once,to reset pram,do a permissions repair in disk utility can be done from reinstall usb too,system preferences,look up hos to do a smc reset ive forgotten try that to,do permissions repair twice or more.hope this works.check u manual too,delete updates and reinstall too is nother one.
    2.66-i7 15",mba 11-120 vertex 2 ssd,6 g ram,iphone 3g,, Mac OS X (10.6.4), ssd,s are ******* storage!
  • Marcelo Sosa Calculating status...
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    Oct 29, 2010 6:10 AM (in response to jarlgollne)
    I actually had combinations. about 3 incidents as described, but two new where it DOES wake up but crashes with a gray screen prompting you to shut down and reinitiate de laptop.
    Macbook Air 11", Mac OS X (10.6.4)
  • marconiusrex Level 2 Level 2 (345 points)
    Currently Being Moderated
    Oct 29, 2010 6:46 AM (in response to jarlgollne)
    Curious as to what the Apple Tech guys said when you called them. Did they help you with your problem and can you share with us what the problem was?

    Thanks

    M.
    15” MacBook Pro (2.53GHz/4GB/250-7200), Mac OS X (10.6.4), 16GB WiFi iPad, 16GB 2G iPod Touch, 8GB 6G iPod Nano, 160GB iPod Classic
  • Brian Caslis Level 3 Level 3 (795 points)
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    Oct 29, 2010 10:15 AM (in response to jarlgollne)
    This sounds like either a hardware problem, so something running in the background has crashed and hosed up the machine. I'd look to see if you installed anything that might have caused a problem like this. If not, and the problem is reproducible I'm recommend taking it to an Apple store or calling them.
    iPhone 4 32GB, iPad 3G 64GB, iOS 4, MBA 2.13/4GB/256GB, iMac 24" 2.8GHz
  • ynami Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 3, 2010 5:55 AM (in response to Brian Caslis)
    I called Apple and they took me through an OSX reinstall. It seems to have helped though not solved the problem. I've had it fail to start one time since Sunday evening and I got a 'need to restart' message this morning.
    iphone, iOS 4
  • jamiana Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 3, 2010 1:39 PM (in response to Madam)
    My 11 inch was fine, for 3 days, but then...(I started my own thread on this) http://discussions.apple.com/thread.jspa?messageID=12522484#12522484

    did not start from sleep mode.

    repeatedly started to a blank blue screen.

    after being on 10 minutes after 3 hard shut down restarts, it went to a black blank screen and powered off.

    did not fully charge in sleep mode.

    when turned off and unplugged with a full charge, after 50 hours the battery was practically drained.

    It is very sad since the machine is beautiful and just what I needed. It is now unfortunately, back in the hands of apple who when called did not have a clue as to what could be causing it, waiting to be refunded. Once refunded I will simply go to a macbook pro 13 inch...sigh!

    gosh darnit.

    j
    macbook air 11 inch, Mac OS X (10.6.4)
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