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Level 1

0 points

Having troubles with the Instant On-feature.

I bought the new Macbook Air (13", 1.86Ghz, 256GB) this weekend and I am having troubles with the instan on feature.

The problem is that when the lid has been closed, without the computer turned off, and then opened it happens that it won't get out off sleep mode. The computer stays in sleep mode even when the lid is up. It does not matter if I press any buttons it won't turn on. I have to hold down the power button until it turns off then reboot it.

This has happened a lot, out of the approximate 20 times I have closed it this has happened about three or four times.

One time when I opened the lid the screen turned on but it was completely fixed and I could not move the mouse or use the keyboard.

When I have rebooted the system I get the message saying that it was turned off due to implications and I have the option to report the problem which I have done.

What should I do now? Should I return it to the store where I got it or should I wait and see what happens?

Thanks in advance.

iMac 27", MacBook Air (2010), Mac OS X (10.6.4)

Posted on Oct 24, 2010 5:36 PM

Best reply

Tony T1

Level 6

10,232 points

Posted on Oct 24, 2010 5:39 PM

I would take it back to the Apple Store (consider calling ahead and making an appointment with a 'Genius')

View in context

36 replies

jamiana

Level 1

11 points

Nov 4, 2010 3:17 AM in response to jarlgollne

Yes you can get a new one. I was offered that option and declined at this point, because I think this is a wider problem than anticipated.

Nov 4, 2010 4:20 AM in response to jarlgollne

i dont think its that widespread,ive had two in the last week or so and both worked fine,the one im typing on now has been running constantly for 6 days,as well as been taken out with me,and its great,not a problem at all,so its isolated,just get a new one a swap over,im sure you can,apple are good like that,or hassle the store you bought from,go to apple first,and get them to sign statement that it was doa,then take it to store u bought,demand a new one.

Nov 4, 2010 9:20 AM in response to jarlgollne

similar topic here .. 11" air .. brand new . erratic behaviour when it is supposed to wake up ... on phone with apple support right now ...

jamiana

Level 1

11 points

Nov 4, 2010 9:46 AM in response to jarlgollne

http://www.appleinsider.com/articles/10/11/04/internalapple_memo_says_software_fix_for_macbook_air_displayscoming.html

jarlgollne Author

Level 1

0 points

Nov 5, 2010 2:43 PM in response to jarlgollne

Quick update,

The Apple tech-guy told me to do a reinstall of the system, I did as told, nothing changed.

Went back to the store and received a new one directly, this one has the same issue. What are the odds.

Don't know what to do since nothing seems to solve my problem. Beginning to dislike having to reinstall everything over and over again. Shouldn't be this hard.

Even though I feel for you guys with the same problem it makes me happy knowing that I am not alone, thinking about returning this one tomorrow for an exchange as well.

Feeling lucky, not so much. I am beginning to have second thoughts about this purchase. Bought a computer for $1600 shouldn't have these problems, twice.

Shape up.

Bah.

occammd

Level 1

0 points

Nov 5, 2010 4:15 PM in response to jarlgollne

I had similar problems as those described. Used the new 13" closed with a cinema display and bluetooth magic mouse and apple keyboard. If I unplugged from the monitor and shut down the power on the bluetooth peripherals the machine locked up the keyboard and mouse upon wakeup and I had to hold down the power button and reset.

I found that as long as I turn off the bluetooth peripherals first and see confirmation on the screen and then unplug from the cinema display I don't have any more problems.

Nov 7, 2010 2:00 PM in response to jarlgollne

jarlgollne wrote:
I bought the new Macbook Air (13", 1.86Ghz, 256GB) this weekend and I am having troubles with the instan on feature.

The problem is that when the lid has been closed, without the computer turned off, and then opened it happens that it won't get out off sleep mode. The computer stays in sleep mode even when the lid is up. It does not matter if I press any buttons it won't turn on. I have to hold down the power button until it turns off then reboot it.

This has happened a lot, out of the approximate 20 times I have closed it this has happened about three or four times.

One time when I opened the lid the screen turned on but it was completely fixed and I could not move the mouse or use the keyboard.

When I have rebooted the system I get the message saying that it was turned off due to implications and I have the option to report the problem which I have done.

What should I do now? Should I return it to the store where I got it or should I wait and see what happens?

Thanks in advance.

Try resetting the PRAM and SMC. Worked for me.

josemari

Level 1

110 points

Nov 8, 2010 12:59 PM in response to William Rivas

My son and I bought 11 inch Airs on the same day at the same store. His Air works perfectly. Mine sometimes wakes from sleep, sometimes falls is a limbo from which only a cold start will bring it back to life. His Air connects to our wireless router immediately, mine generally has to try two or three times. 😟

Nov 8, 2010 2:14 PM in response to jamiana

As per Jamiana link above. This is an acknowledged issue from Apple and they are working on a software update/fix. I have had the same issue with the 11". Hopefully the fix will come out soon and the problem will be gone.

Nov 12, 2010 3:00 AM in response to Mark Shykula

Same issue here with a 13 inch air…

I’ve had my new air for about 3 weeks.

When I close the lid and it would seem and re-change the unit, about 40% of the time when I open the lid nothing happens at all. The Air is unusually warm, considering it’s been off for several hours.

The only way to turn the unit on is to press and HOLD the power button. The machine turns on and generates a crash report which I send to Apple.

It’s happening about twice a week and only when I am re-charging (I think). I charge the air about 3 times a week.

chriswp

Level 1

0 points

Nov 21, 2010 9:45 PM in response to mark_muc

Thx for the info will give it a go before heading back to the store (who I have to say have been super supportive over the phone) fingers crossed it all works out:)

gw812

Level 1

4 points

Nov 23, 2010 7:17 AM in response to chriswp

Swapped out Airs 3 days ago and had my first failure 30 minutes ago. Wow, I keep discovering threads here where more and more people are having this issue. Disturbing trend...

Nov 24, 2010 9:09 AM in response to jarlgollne

jarlgollne wrote:

One time when I opened the lid the screen turned on but it was completely fixed and I could not move the mouse or use the keyboard.

This is my problem when I wake up my MBA from long periods of sleep. I would have to close the lid and open it again for the trackpad to function properly. I'm not entirely sure what the problem is but hope that Apple comes up with an update or something that fixes it, assuming that it is a software issue.

chriswp

Level 1

0 points

Nov 24, 2010 6:05 PM in response to jarlgollne

My MBA 11' shuts down completely after the lid has been closed for 10 + minutes, have to press the power on button and wait for it to restart all together... very disappointed - the 'instant on' was a key reason to my purchase

Nov 24, 2010 7:00 PM in response to chriswp

Do you mean when it's hooked up to a power cord or on battery? It may be that you have some power/battery saving features set under your preferences that cause this. You may be able to go into System preferences and change this. I have a MBP, don't have a MBA so not sure where it would be under your preferences, but you should be able to see it under preferences or you can check the online user manual at Apple/support.

M.

Having troubles with the Instant On-feature.