Previous 1 2 3 Next 375 Replies Latest reply: Mar 23, 2013 8:10 AM by John Mistretta
jamiana Level 1 Level 1 (10 points)
A beautiful machine. When it is idol for a few hours, it does not wake up from sleep or a black screen or whatever mode it slips into when not being used.

Tried everything and nothing works to wake it up. No apple lite on on the outside of the screen either.

No option but to force quit and restart that way, and it keeps sending huge failure messages back to apple.

Any clues?

macbook air 11 inch, Mac OS X (10.6.4)
  • CPro Level 1 Level 1 (0 points)
    Same problem here with the new Macbook AIR 13.3

    It is happened twice in the last 3 days. Nothing to do but power down and start up again. Apple needs to fix this one.
  • RonAnnArbor Level 4 Level 4 (2,705 points)
    I would say for both of you, you need to return for exchange instead of trying to get any kinds of answers out of Apple...
  • jamiana Level 1 Level 1 (10 points)
    ok. a new dimension to this madness. APPLE ARE YOU LISTENING? I completely shut this 11" air down before heading to surgery on friday. it has been turned off for two days. today i start it up and not once but TWICE, it started to a blue screen, requiring a hard shut off and start to start the computer. I do not know what gives, but this is beyond annoying along with the refusal of the machine to wake from sleep without a hard shut down and start. I may very well be returning it for a complete refund this week because this is no way for a mac to perform. APPLE ARE YOU LISTENING?
  • jamiana Level 1 Level 1 (10 points)
    Since it looks like this is a problem with the machine itself, i will be returning it for a full refund. Makes no sense to bring home another one with the same problem. APPLE ARE YOU LISTENING?
  • Tom_JB Level 1 Level 1 (0 points)
    I've had this a few times with my new 13" as well. It goes to sleep as usual, then when you lift the lid it doesn't just doesn't wake up and is unresponsive to any sort of prompting. The only option is to his the power button for 5 seconds and hard reboot. It's a little disconcerting not knowing if your session is going to be there when you get back.
  • ynami Level 1 Level 1 (0 points)
    I have the same thing. It appears to be random. Sometimes leave it overnight and wakes right up, others it's shut for a few minutes and refuses to wake without a hard reboot. I'm debating switching it out for a new unit, though my hopes are that this could be a software fix.
  • RonAnnArbor Level 4 Level 4 (2,705 points)
    Jamiana -- nobody from Apple works here....this is a user to user forum, so your not going to get any response from Apple here.

    Second, since this seems to be affecting three people and not hundreds or thousands as we have had in the past on these forums when there is a general problem, it seems to be a very limited problem and most likely NOT software related.

    If you are having a problem like this, return it and exchange it, or have the Genius Bar look at it (most likely they will exchange it for a new unit so make sure you have a backup).

    It does no good to complain here in the forum and then hope some help will come along from Apple. It will not. This seems to be a very limited problem. Don't wait for some kind of "fix" -- your MBA's are not working properly - return them for exchange.
  • sweenguy Level 1 Level 1 (0 points)
    Having the same problem with my new 11. Not sure that I agree with RonAnnArbor (except for the fact that Apple does not monitor the threads here . I believe this very well could be an emerging issue (these new units were just released). Personally I am hoping that this is a software issue and will get addressed in the next update. It could indeed be a quality issue with the hardware but it seems that there would be other PMU issues besides just the sleep problem.
  • hiro-reason Level 1 Level 1 (60 points)
    It's widespread. Just pretty random. Mine just did it a little while ago, but for the last two days has worken up from sleep just fine. Although, it does take a little longer with coming out of hibernation.

    How long are you waiting before resorting to hard power down?
  • hiro-reason Level 1 Level 1 (60 points)
    Oh yea, I did call Apple. They were interested. You have to call them and tell them, or they don't know this stuff is broke. I did the same thing with ghost itunes on iMac, and eventually, they healed it.
  • CAvideo Level 1 Level 1 (0 points)
    Add me to the list of people who have NEW 13" wake from sleep problem. Used migration assistant from old computer, worked great. Happens occasionally (once a week), black screen, cmd-ctrl-power reboots. Comes up with bug submission screen, which I do. Other than that, glorious machine so far. I'll wait 6 months before asking for a replacement, as they might improve things by then. Also hoping for the possible firmware update to solve issue.
  • hiro-reason Level 1 Level 1 (60 points)
    I'm looking pretty hard at the PMSET command. Could disable hibernation completely, but I'm leaning toward stretching the deep sleep time out to 140 minutes from 70. If I'm not going to use it that long, I'll probably turn it off.
  • ynami Level 1 Level 1 (0 points)
    I called AppleCare and we went through as OSX reinstall and in general it's been better, though has failed to wake once - mostly it seems to be doing ok - I'll give it a few days and see how it's doing.
  • hiro-reason Level 1 Level 1 (60 points)
    OK, a little while ago, at 27% battery, it wouldn't wake up from sleep after about ten minutes. I think it's going into hibernate when it shouldn't, or failing to successfully do so. So , sudo pmset -a hibernatemode 0

    I'll let you know if that heals it. Beware though, that means it will NEVER hibernate. So if you leave it asleep a day or so, the battery will simply run down and you're cooked.
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