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new 11 inch macbook air not waking from sleep

137299 Views 375 Replies Latest reply: Mar 23, 2013 8:10 AM by John Mistretta RSS
  • Captinsmooth Calculating status...
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    Mar 16, 2011 12:01 PM (in response to hiro-reason)
    Like the poster above me stated, safari is the cause, stop using it and the problem stops.
    MacBook Air 11" / IPhone 4, Mac OS X (10.6.5)
  • A-Rogue Calculating status...
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    Mar 16, 2011 12:09 PM (in response to Captinsmooth)
    is it simply stop using or does it have to be uninstalled as well
    13' MBA, Mac OS X (10.6.6)
  • Captinsmooth Level 1 Level 1 (0 points)
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    Mar 16, 2011 12:14 PM (in response to A-Rogue)
    I uninstalled it at first and the issue stopped. I have since then reinstalled OSX and just never used safari, I use firefox now an I have not had the issue occur. So you are probably safe either way, you may want to clear the cache out if you leave it installed.
    MacBook Air 11" / IPhone 4, Mac OS X (10.6.5)
  • Realmaverick Level 1 Level 1 (0 points)
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    Mar 16, 2011 12:17 PM (in response to Captinsmooth)
    Yup Safari IS the issue.

    Though Chrome is far better than Firefox and most similar to Safari. Chrome is a much lighter weight application too.

    Chrome has now become my number 1 browser.
    Macbook Air 11", Mac OS X (10.6.5)
  • A-Rogue Level 1 Level 1 (0 points)
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    Mar 16, 2011 12:44 PM (in response to Realmaverick)
    Thanks for the help guys! I'm on chrome now so hopefully this resolves the issue. I bought this computer for a very specific reason and LOVE it (other than the sleep thing) so hopefully I don't have to switch to a pro.
    13' MBA, Mac OS X (10.6.6)
  • Thomas Miller2 Calculating status...
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    Mar 16, 2011 7:39 PM (in response to A-Rogue)
    My month-old 11" MBA has exhibited the sleep/awakening problem that this thread is all about. It has all the latest updates, and that includes Safari 5.04.

    I have also seen two kernel panics. Of all the Macs I've had, this one is #1 or #2 for problems.

    Will try using Firefox or Camino to see if that helps.

    Apple gets all the crash reports and I do understand that they do pay attention to them.
    24 iMac Intel; 640 gig drive & others, Mac OS X (10.6.6), 11" MBA, also
  • stephenjc Calculating status...
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    Mar 17, 2011 1:03 AM (in response to Thomas Miller2)
    I'm wondering if the wake up problem is caused by Time Machine. For me if I close the lid of my MBA while Time Machine is in the middle of a backup, it takes a long time for it to come out of sleep. Anyone see the same pattern?
    MacBook Air 11", Mac OS X (10.6.6)
  • Boris Klaydman Calculating status...
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    Mar 18, 2011 5:58 PM (in response to richsadams)
    Yes, that is exactly what I'm saying. Had no issue at all with Lion on the same machine and on Snow Leopard the screen does not wake up most of times.
    Mac Book Air 13", Mac OS X (10.6.6), Lion and 10.6.6
  • Boris Klaydman Level 1 Level 1 (0 points)
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    Mar 18, 2011 6:04 PM (in response to Boris Klaydman)
    I'm just wondering if you guys have dual boot and the system you are using is not the one setup in startup disk. In my case I installed Lion and then set it to book by default, but there are times when I need to get back to 10.6 and I just option-boot into it. Maybe this is why I have the issue? Anyone else can confirm it? I will try and report back.
    Mac Book Air 13", Mac OS X (10.6.6)
  • Bonobo2014 Calculating status...
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    Mar 19, 2011 2:18 AM (in response to Realmaverick)
    I must say that I believe Flash is the issue. In january, I stopped using Safari and started using Chrome instead, the situation improved much, but I still would have the issue once every three days (instead of three times a day). I must say that I never shut down the system completely, only using sleep. At each freeze, I could check that there was a flash app running. A month ago, I decided to customize Chrome so that the Flash applications do not start automatically (click to play) and since then, I have not had a single problem. So it has been up and running for 30 days without a single shut down. I thought internet without flash would be bad, but actually I kind of prefer it like that. No ads. You can watch youtube with html 5.
    MBA 13 ", Mac OS X (10.6.5)
  • richsadams Level 1 Level 1 (70 points)
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    Mar 19, 2011 2:27 AM (in response to Bonobo2014)
    Bonobo2014 wrote:
    I must say that I believe Flash is the issue.


    Unfortunately Flash may exacerbate the issue, but it's not the cause. I've encountered the wake from sleep problem several times and I have never installed Flash on my MBA.
    11.6" MacBook Air, iPad 3G 64GB, 24" iMac 3.06 and two Mac Minis all w/4GB RAM, Mac OS X (10.6.6)
  • Bonobo2014 Level 1 Level 1 (0 points)
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    Mar 19, 2011 2:56 AM (in response to richsadams)
    Well, there might be various distinct causes. If I remember well, you had the issue only once after the december firmware update. And since you don't use Flash, this seems to support the hypothesis that Flash is a big factor. That being said, I believe there are tons of people using Safari and Flash on the MBA and not having the issue. I believe it also depends on your particular system and the way one insalls everything (migration from another mac, other parameters etc...). Very small causes can have big effects. As far as I am concerned and for all practical purposes, I consider the problem being solved. I actually forgot about it until today. I meant to say : if like me, you still have the issue using Chrome or firefox, you might try to block flash and solve the issue.
    MBA 13 ", Mac OS X (10.6.5)
  • richsadams Level 1 Level 1 (70 points)
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    Mar 19, 2011 11:29 PM (in response to Bonobo2014)
    You recall mostly correctly. I've actually had it happen twice since 4.2 and once since 4.3. No rhyme or reason...Safari open once and not open twice. Hard to say but it's so infrequent as to not be worrisome any more. I am so spoiled by Apple products that I'm always shocked when they don't work perfectly...a very rare event, but nothing's perfect!

    Sounds like Lion may be the final answer.
    11.6" MacBook Air, iPad 3G 64GB, 24" iMac 3.06 and two Mac Minis all w/4GB RAM, Mac OS X (10.6.6)
  • Boris Klaydman Level 1 Level 1 (0 points)
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    Mar 20, 2011 5:59 AM (in response to richsadams)
    I'm happy to report that at least in my case the issue was dual boot of Lion and 10.6. The startup disk setting should match the OS you are putting your machine to sleep with. Once that was done, I'm perfectly OK. Waking up from sleep every time without any issues for two days now.
    Mac Book Air 13", Mac OS X (10.6.6), Lion and 10.6.6
  • evets08 Calculating status...
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    Mar 20, 2011 8:48 AM (in response to Boris Klaydman)
    i am facing the same situation whereby my newly purchased (barely less than a month) mba 13" is facing issue with waking up from sleep mode.

    the screen just hang there with no cusor insight...i have to force power off the mba. its irks me off as it is a new machine and one of the selling features of mba is the fast start up from sleep mode and the standby time of 30 days. . .

    called the support centre, was told to do the permission repair, PRAM reset 2 weeks ago.

    till date, the issue is still not resolved!

    first mac machine...might be a while before i get another apple laptop.
    mac book air 13", Mac OS X (10.6.6)
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