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iTunes store temporarily unavailable?

I am getting the following message when I click to open the iTunes store:

"We could not complete your iTunes store request. The iTunes store is temporarily unavailable. Please try again later."

Is anyone else having this issue?

Thank you.

Windows Vista

Posted on Nov 1, 2010 11:57 AM

Reply
305 replies

Nov 2, 2013 1:02 PM in response to jerome1989

Tried this, first deleting the cookies in the \AppleComputer\iTunes folder, then opening itunes and trying to authorize computer, no go. Quit itunes and deleted the cookies under just \Apple Computer\Cookies, launched iTunes again, still cannot connect to iTunes store, says it's temporarily unavailbale.


FWIW, I spent most of the past 4 years working for Apple Tech Support, helping people resolve issues such as this, but I no longer work there, so I don't have access to the internal kb articles any longer and this issue is really irritating me.


I suspect that it has to do with the fact that this particular computer I recently upgraded from Windows 8.1 Preview to Windows 8.1 Pro. My Mac (running Mavericks) and my Windows 7 PC work just fine. It's gotta be some new Windows 8.1 issue. When I upgraded it told me I might have to reinstall some Windows Store apps but my Applications should come across fine. Silly me, I believed them. Wrong! I had to reinstall all of my applications such as iTunes, Firefox, AVG, etc. so there's something fishy going on with the Windows 8.1 upgrade.


Any other ideas?

Nov 3, 2013 1:00 PM in response to chris00838

I spent another half hour or so trying to figure it out yesterday and even did the whole "delete the SC Info" folder thing that another document suggested, something I've done many times in the past when helping customers with similar issues (with great success I might add) all to no avail. It's gotta be a Windows 8.1 thing. I went through various settings in Firefox and Internet Explorer, because believe it or not, when you click on iTunes Store and you are looking at all of the cool albums and stuff to buy, it's actually using Internet Explorer to show you that stuff, it's like a mini website. So sometimes changing your Internet Explorer settings can make the iTunes store work properly. Weird, huh? I also deleted some plist files (preference files) and found some other files to delete but nothing seems to work. I finally just plugged my iPad into my WIndows 7 PC and resynced it with that computer instead. If anyone figured this out I would appreciate a solution as well. Thanks!

Nov 3, 2013 1:05 PM in response to sbarlow

sbarlow, at the top or bottom of the messages you see (currently) 17 pages. You will see 1...13 14 15 16 17. Click on a different number to see a different page of replies. Also at the top of all of the "Thanks" responses it says "in response to member name" if you click on that it will take you to the message they are responding to.

iTunes store temporarily unavailable?

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