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iTunes store temporarily unavailable?

I am getting the following message when I click to open the iTunes store:

"We could not complete your iTunes store request. The iTunes store is temporarily unavailable. Please try again later."

Is anyone else having this issue?

Thank you.

Windows Vista

Posted on Nov 1, 2010 11:57 AM

Reply
305 replies

Sep 30, 2013 8:46 AM in response to abigail88

Here is how I solved it on my Macs as well as Windows.


Here is for the Mac:

- Quit iTunes

- Go to Safari and open Safari preferences (in the Safari/Preferences menu)

- Navigate to the privacy tab.

- Choose to "Always" block cookies (you can change that back once the issue is solved)

- Click "Details" below "Remove All Website Data"

- Type apple.com in the search field

- Select apple.com and click the remove button

- Check that the apple.com line does not re-appear (it shouldn't, but if it ever does, quit and relaunch Safari and start over)

- Quit Safari

- Launch iTunes

- Connect to your iTunes account

- Smile :-)


Here is for Windows 7 (must be similar for other Windows versions):

- Quit iTunes (and Safari if you have it)

- Openan Explorer window ("My Computer" for example)

- Well hidden in the upper bar under "Organize" choose "Folder and search options"

- In the "view" tab, make sure that "Show hidden files, folders and drives" is checked and click OK

- Navigate to C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies or YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies if that is easier

- Delete everything in that folder

- (I am not sure this is necessary) you might want to also trash items in the YourUserName\AppData\Roaming\Apple Computer\Cookies folder

- Launch iTunes

- Connect to your iTunes account

- Smile :-)


Please tell me if that works for Mac and PC (I tried other things before those instructions so an extra step might have been involved)

Jérôme.

Oct 1, 2013 8:14 PM in response to jerome1989

Thanks to Jerome (and godofodd) for this fix. It worked well limiting the deletion of website data to apple.com. on my Mac (OS X 10.8.5, iTunes 11.1).


I found that you need to re-enable cookies in Safari (at least for third parties), otherwise you cannot authenticate to access account information even after you log in to the iTunes store.

iTunes store temporarily unavailable?

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