Do Apple have a complaints department in the UK?

They gave you an out-of-warranty replacement unit for a reduced cost. Even though the warranty is only ninety days that does not mean the charger will fail in 90 days. I've never burned out a charger on any of my laptops.

They didn't fail you or do you dirty they saved you 15 pounds. While service replacement units may be refurbished chargers are usually not so you probably received a new unit.

Just curious: what was the import duty on the MBP when you brought it in.

We Love Apple wrote:

Sure complaining on a public forum should be a last resort.

I also don't read long blocks of text that aren't properly broken into paragraphs.

Every single service experience I've had with Apple has been resolved promptly, cheerfully and perfectly.

Best of luck.

I've been looking for a complaints email address, not sure I've ever come across a company without somewhere to direct complaints to.

Simply to make note of what a horror I feel the latest iOS is, not simply for it's aesthetics.

I'm not going to make a Genius bar booking to complain to a spotty teenager. I'm not going to write a hand written letter to a faceless address with no chance of a reply and no proof of delivery at a later date.

I want a complaints department that respond to concerns, perhaps not personally on each occasion - if there is an influx of issues around a similar subject - to make a global response. A complaints department that has been trained to direct my issue to the right department. A complaints department that can push things upstairs if the issues burn hot enough and let the ghost of Steve Jobs know. I'm sure if I ran a company I would want to know how I can improve things so I can embezzle the rewards from even more product sales in further tax dodging and non-research-funding.

I surely can't be the only one with a very-often-crashing iPhone 5 running iOS7 while scrolling around some apps. Apps that stood up perfectly well in the very clean and mature lines of iOS6 and previous.

I want to make Apple aware of this on their complaints line so that they can group complaints of the same topic and perhaps do something about it or look at their profits and sweep it under the carpet, either way I want them to know about it!

I need to take my iPhone back for the same fault each and every iPhone I've ever had has developed - the failing of the Lock/Power button on the top. But that's not what I'd complain about, as they will fix it under waranty and it will cost them money.

And I will probably buy the full spec MacBook Air too, because there's no such thing as an Amiga anymore, Windows 8 is as bad as iOS7, and it's quite a pretty thing and will look alright next to my iPad, iMac, Apple TV (So happy that the network ITV exists in the UK to break the whole iNess.) But if my experience of the sale is bad then I will want to complain about that too.

magicturkey wrote:

I want a complaints department that respond to concerns, perhaps not personally on each occasion -

The best and most effective way to complain remains a letter, on paper, with a stamp.

While the type of complaint department you envison sounds great, it doesn't exist now an probably never will. Therefore, the logical thing to do is to use the avenues currently offered. Or, you can complain here. You can belittle hard working people because they don't fit your stereotype of what a smart person looks like. Of course, neither of those will accompish very much. But, suit yourself.

Best of luck.

All companies have a tiered, for want of a better word, process for complaints that eventually leads you upwards if your not happy with results. Basically I have exhausted all efforts (visited the Genius Bar but with no joy, assistant could not get my wifi to work and I was told only option is to fork out £150 because of ios7 fault). I have been seeking answers from apple support communities and had my posts removed because I dare to suggest and ask questions that apple seem uncomfortable with. Is there a last resort that it can try? I am open to suggestions.

I love iphone as many customers do. Been a fan for the past 3 years. But it's clear from reading various comments on these forums that apple genuinely don't care about its customers who have a valid complaint. And that is a valid point I am making. It appears it all comes down to dollars and cents. They are so arrogant dare I say that they will not supply us with a proper complaints department whereby feedback is given to each personal experience.

This I have only found out in the last month or so after I trustingly downloaded ios7.

The profit to be made far out weighs customer dissatisfaction.

I am glad they introduce ios7. I never would have known what an arrogant company apple are.

I have recently converted to iPhone after using Samsung for the past 10 years. I purchased an IPhone 5s 64gb and received it in the post about six weeks ago. 6 days ago it turned itself off during the night and then came back on for half a day but has since been unusable failing to boot up, screen changing colours.

I contacted apple care and was unable to book an appointment at the Genius Bar due to lack of available appointments. I went into my local apple store yesterday and they managed to book me a slot in a weeks time.

In the past 12 months or so I have purchased 3 iPads 2 iPod touch devices and now my iPhone. I am also planning to buy further Apple products as Christmas presents tomorrow including a new iPhone for my wife to replace her old one. Apple have had plenty of money off me as a loyal customer.

By the time I go to my appointment I will have been without my phone for over 10 days. I feel very let down by Apple and their customer service. It is a very expensive item to lying around not working plus the inconvenience it has caused.

I would like Apple to know how angry I am at how I have been treated.

I apologies for my rant on this discussion board as it was not the appropriate place to do it. I did try and remove my comments but don't know how too.

I shall take your advice and try the links above.

Thank you for your reply

The Yorkshireman

The Yorkshireman wrote:

I apologies for my rant on this discussion board as it was not the appropriate place to do it. I did try and remove my comments but don't know how too.

We all have our moments. 😉 You only have 15 minutes to edit. I hope you get your issues resolved.

You are replying to a totally disconnected question. You should start your own thread, not park your question on a random thread.

If your iPhone is stolen, what do you expect Apple to do for you? Tell your carrier, the police, and your insurance company if you have one. Change any compromised passwords. Apple cannot do anything for you.

Shazam79 wrote:

The Yorkshireman, I feel your apology is unnecessary. A discussion board is exactly the place to air your views rant or otherwise

Except for this technical support forum...

It isn't for rants (specifically mentioned in ToS).

https://discussions.apple.com/static/apple/tutorial/tou.html

Well Chris CA, if Apple had a complaints department people could easily email maybe you wouldn't find so may people ranting on here and breaking those precious terms through exasperation. How do you like those apples?

Deggie, why don't you learn to read? Specifically where I mentioned making phone calls...

Also read in the TOS where it refers to FLAMES...accusing somebody of not being able to use a phone is decidedly derogatory.

Deggie, sweetheart, how about because there's no record of communications on a phone call, you can't refer back to the time at which you called and what was said. Also a phone call would be an extra cost to the person making a complaint. Now stop being such a silly old nut and go pop the kettle on, wont you x

Well Deggie if you don't take the time to read what someone wrote then make a comment not knowing what's already been said you only make yourself look stupid.

Don't blame me for your own ignorance.

Your answer just supports my own comment that states that Apple serve themselves over the customer.

I'll put it another way I DO NOT WANT TO CALL APPLE AT MY EXPENSE!!