Do Apple have a complaints department in the UK?

OK, heated discussion aside I have just posted this in another thread regarding logging a formal complaint in the UK. Here are the steps I took and would recommend...

Please bear in mind the feedback option recommended by some does not guarantee a response - as is stated on the actual feedback option

Phone 0844 209 0611

You will go through a few phone prompts and then be put through to a person in Apple Care

He/She will ask you to confirm the serial number and tell you if the product is within warranty

He/She will ask how they can help

Describe to them the outline of your issue and finish by telling the person you wish to raise a formal complaint

He/She will advise you that you are going to be transferred to Customer Services

I was on hold for a couple of minutes but the person transferring me joined my call again to advise that the wait would be a couple of minutes more (someone keeping you up to date - nice touch)

When the Customer Services person was ready to take the call the original person conferenced in the person and introduced us both before leaving us to it

You are now through to someone who can process, evaluate and repond to your complaint

The response may or may not be that day, tomorrow etc etc but the person will advise you of the timeline, your case ID and their contact details

You have now logged your complaint and it is being addressed by someone with the authority to respond and if necessary authorise any further action (contribute to repairs etc)

I have tested this personally and it works. Total time spent on the phone? Around ten minutes. I am of course now awaiting Apple's verdict 🙂

Cheers,

Andy