iMac 27", Mac OS X (10.6.4)
OK, heated discussion aside I have just posted this in another thread regarding logging a formal complaint in the UK. Here are the steps I took and would recommend...
Please bear in mind the feedback option recommended by some does not guarantee a response - as is stated on the actual feedback option
Phone 0844 209 0611
You will go through a few phone prompts and then be put through to a person in Apple Care
He/She will ask you to confirm the serial number and tell you if the product is within warranty
He/She will ask how they can help
Describe to them the outline of your issue and finish by telling the person you wish to raise a formal complaint
He/She will advise you that you are going to be transferred to Customer Services
I was on hold for a couple of minutes but the person transferring me joined my call again to advise that the wait would be a couple of minutes more (someone keeping you up to date - nice touch)
When the Customer Services person was ready to take the call the original person conferenced in the person and introduced us both before leaving us to it
You are now through to someone who can process, evaluate and repond to your complaint
The response may or may not be that day, tomorrow etc etc but the person will advise you of the timeline, your case ID and their contact details
You have now logged your complaint and it is being addressed by someone with the authority to respond and if necessary authorise any further action (contribute to repairs etc)
I have tested this personally and it works. Total time spent on the phone? Around ten minutes. I am of course now awaiting Apple's verdict 🙂
Cheers,
Andy
My iphone is lacking because after lauching a new iphone apple do this
Hi
Lacking WHAT!!!!
If you have a problem please explain what iPhone have you got.
Also explain the problem.
For us to help you.
Cheers
Brian 🇬-1F1E7;
I have iphone 6 its really lacking too much i think its apple default because when apple lauch a new product then itself give a update so that its old phone start lacking.
I don’t think it’s arrogance. I think that they just don’t care.
Not in the UK. There is a regional office in Cork, Ireland.
Where this link actually leads you, I don't know; I suspect Ireland.
Go to the link I suggested. They will have the facilities to escalate the matter.
Do Apple have a complaints department in the UK?
