Do Apple have a complaints department in the UK?

DarenWheeler wrote:

Every major corporation in the world has a complaints procedure,

I would strongly disagree with that statement. It is my experience that most retailers and most companies in fact do NOT have any department nor staff dedicated to simply processing complaints. It's pointless to employee people for such a thing and a waste of money as well. Most companies deal with complaints through their technical or customer support departments, as Apple does.

But generally, no company employees people or resources merely for the sake of cataloging complaints. That's also the reason why more and more companies are doing away with general support emails and why Apple has never had one. Companies have learned it's far more efficient to process support and/or complaints by telephone or chat rather than wade through a morass of often pointless rants and complaints from an email inbox.

Complaints procedure.. Not a department dedicated to complaints, but a clear and defined line of how to deal with a complaint within an ombudsman structure. Under the Sales of Goods Act and other variations, companies have to be responsible for any faults within the suggested time constraints of the law.

Just saying, "Well we fixed it" does quite cut it...

Actually, when it comes to the very act you just cited, and similar acts in other countries, saying "We fixed it" does indeed exactly cut it. That is what most consumer such acts require, that the retailer or manufacturer make right any defects in parts or arising from manufacturing deficiencies in a timely manner and at their cost. If they've done that, then they have met theit obligations under consumer law, and they are not at all bound or required to listen to anyone's complaints nor provide any means for processing complaints. That is all effectively covered already by their customer or technical service departments and procedures.

I am an avid fan of apple since the first iPhone came on the market, every computer tablet has been apple and I'm pleased to say that even this complaint is being done an iPad mini. I'm one of the ones that buys the new items as soon as they come out, from the iPad Pro to the Apple Pencil. The point to this complaint is that I am desperate to change iPhone 6s+ to the new iPhone 7+ but it has been an absolute nightmare to get one from not only apple Covent grdn,Kingston,Glasgow,belfast when I have traveled for work I tried all of these stores even to the point of when changing 2 of the work phones from O2 I have been waiting since September 20th. I my self wanted to change my phone contraft to Vodaphone 4 weeks ago and have been in the Vodaphone store every week since and still waitin. I am so upset and dissapointed that i cant get one. What is going on!!!! ?? Can some one tell me why one of the richest companies in the world is holding back on orders. Please if any one from apple is reading this please reply. Many thanks.

Did you even bother reading the thread before posting? The answer is obvious...

Completely agree!

Hi does anyone own iphone se

I dont think apple gives u good battery life as they say and specially after the ios 10.2 battery gone ****

In all honesty Apple you would be wise to open a complaints department larger that your sales department. Maybe this would be the key to dealing with your ongoing ordeals.

What ongoing ordeals?

Hello what is the number for comp

Bye1989 wrote:

Hello what is the number for comp

Please read the thread from the beginning before posting questions that have been answered.

Yes I do

Sent from my iPhone

Hi you have my greatest symphony I tried complaining about the service using this site and they removed my post only minutes after posting it. ☹☹

Did you write this symphony yourself? Call AppleCare and ask to be transferred to Customer Service.