iMac 27", Mac OS X (10.6.4)
OK, heated discussion aside I have just posted this in another thread regarding logging a formal complaint in the UK. Here are the steps I took and would recommend...
Please bear in mind the feedback option recommended by some does not guarantee a response - as is stated on the actual feedback option
Phone 0844 209 0611
You will go through a few phone prompts and then be put through to a person in Apple Care
He/She will ask you to confirm the serial number and tell you if the product is within warranty
He/She will ask how they can help
Describe to them the outline of your issue and finish by telling the person you wish to raise a formal complaint
He/She will advise you that you are going to be transferred to Customer Services
I was on hold for a couple of minutes but the person transferring me joined my call again to advise that the wait would be a couple of minutes more (someone keeping you up to date - nice touch)
When the Customer Services person was ready to take the call the original person conferenced in the person and introduced us both before leaving us to it
You are now through to someone who can process, evaluate and repond to your complaint
The response may or may not be that day, tomorrow etc etc but the person will advise you of the timeline, your case ID and their contact details
You have now logged your complaint and it is being addressed by someone with the authority to respond and if necessary authorise any further action (contribute to repairs etc)
I have tested this personally and it works. Total time spent on the phone? Around ten minutes. I am of course now awaiting Apple's verdict 🙂
Cheers,
Andy
Kennymcmullan67 wrote:
Hi you have my greatest symphony I tried complaining about the service using this site and they removed my post only minutes after posting it. ☹☹
Is it your first symphony, or your ninth?
Since I have updated to the last way version which Apple have realised date is 14/03/18 my iPhone 8plus has been making a static noise when I ring someone they cannont hear me because it sounds fuzzy and also when I record all I can hear is a fuzzy noise had no problem before this new update since I have updated this has started never dropped or damanged phone either as it is new please help !
That's too funny, you can't even complain about a product and service on a forum thread about not being able to raise a complaint without your post being removed as it was non-technical, even though it was complaining about technical issues!
Apple, have a word with yourselves!
You are correct it was a rant, but after 2 genius bar visits, 3 online chats and 1 phone call the 'best' apple can do to resolve the issues is sell me something else that compensates for poor product performance. You do not expect that from premium priced products. But this is still on topic, i.e. is there a formal complaints procedure?
It is called the Apple retail store genius bar
Completely agree!
Hi does anyone own iphone se
I dont think apple gives u good battery life as they say and specially after the ios 10.2 battery gone ****
In all honesty Apple you would be wise to open a complaints department larger that your sales department. Maybe this would be the key to dealing with your ongoing ordeals.
What ongoing ordeals?
Hello what is the number for comp
Bye1989 wrote:
Hello what is the number for comp
Please read the thread from the beginning before posting questions that have been answered.
Yes I do
Sent from my iPhone
Hi you have my greatest symphony I tried complaining about the service using this site and they removed my post only minutes after posting it. ☹☹
Did you write this symphony yourself? Call AppleCare and ask to be transferred to Customer Service.
Do Apple have a complaints department in the UK?
