Do Apple have a complaints department in the UK?

Bye1989 wrote:

Hello what is the number for comp

Please read the thread from the beginning before posting questions that have been answered.

Yes I do

Sent from my iPhone

Hi you have my greatest symphony I tried complaining about the service using this site and they removed my post only minutes after posting it. ☹☹

My iphone is lacking because after lauching a new iphone apple do this

Hi

Lacking WHAT!!!!

If you have a problem please explain what iPhone have you got.

Also explain the problem.

For us to help you.

Cheers

Brian 🇬-1F1E7;

I have iphone 6 its really lacking too much i think its apple default because when apple lauch a new product then itself give a update so that its old phone start lacking.

I don’t think it’s arrogance. I think that they just don’t care.

Go to the link I suggested. They will have the facilities to escalate the matter.

Moonadechina wrote:

I'm now considering to change to Huawei. I seriously don't think it's worth it to pay so much for the Apple's when they don't even want to listen to customer complaints!!

You should always buy the product that best meets your needs. As has been noted, the fact that Apple doesn't have a "Complaints Department" doesn't mean they're not listening to their customers. I agree with Chris CA. I'd much rather talk to the "Getting Things Fixed Department". Apple has a very good one of those.

Hi,

What did you do in the end? I'm in a similar position. I have a defective iPad, bought direct from them less than 2 months ago, they've tried everything to fix its many issues, even uninstalling and reinstalling the OS, and I want a replacement. They want to fix it. To me, because it's so new and has been defective out of the box, any repairs made will effectively result in me having paid full price for a refurb' device. I'm disabled, and my nearest Genius Bar is as far away as yours is, but my only other option is to send it in, and then it's down to whether the engineers want to fix it or replace it, which doesn't seem fair to me. Tech support said there was no guarantee of a store replacing it, either.

A

angel_153 wrote:

What did you do in the end? I'm in a similar position. I have a defective iPad, bought direct from them less than 2 months ago, they've tried everything to fix its many issues, even uninstalling and reinstalling the OS, and I want a replacement. They want to fix it.

If you send it in, you will get a replacement iPad.

You will not receive the same iPad back.

Hi have had an issue with my iPad after being damaged by the apple's smart keyboard, sent it back and they replaced with a refurbished iPad, now that iPad keeps turning itself off, its been back in again and they say nothing is wrong, got it back this morning and still turning itself off. I have had Apple products since 2008 but they just don't want to know. its a lot of money to spend for things that arnt fit for use, time for a change.

I have loads of Apple products (probably like everyone here). I’ve recently had an issue with a £2,500 MacBook Pro with touch bar and had truly awful service from Apple.

There has always been arrogance around their products, but a lot was over looked because of the quality, but the experience I’ve had recently is unforgivable... and they just don’t care.

Love the products, hate the company.

angel_153 wrote:

I know Apple CS / Support aren't on here, and didn't say they were. Obviously there are moderators.

The point is that all the Hosts do is moderate. They don't take complaints or feedback. So, posting here doesn't tell Apple very much. If you want Apple to be aware of a problem, you contact Customer Service.

It was also a bit of a rant. There is another route you could take. Go here and enter the details from where you should be able to find a one to one phone service.

https://support.apple.com/en-us/HT201232