iMac 27", Mac OS X (10.6.4)
OK, heated discussion aside I have just posted this in another thread regarding logging a formal complaint in the UK. Here are the steps I took and would recommend...
Please bear in mind the feedback option recommended by some does not guarantee a response - as is stated on the actual feedback option
Phone 0844 209 0611
You will go through a few phone prompts and then be put through to a person in Apple Care
He/She will ask you to confirm the serial number and tell you if the product is within warranty
He/She will ask how they can help
Describe to them the outline of your issue and finish by telling the person you wish to raise a formal complaint
He/She will advise you that you are going to be transferred to Customer Services
I was on hold for a couple of minutes but the person transferring me joined my call again to advise that the wait would be a couple of minutes more (someone keeping you up to date - nice touch)
When the Customer Services person was ready to take the call the original person conferenced in the person and introduced us both before leaving us to it
You are now through to someone who can process, evaluate and repond to your complaint
The response may or may not be that day, tomorrow etc etc but the person will advise you of the timeline, your case ID and their contact details
You have now logged your complaint and it is being addressed by someone with the authority to respond and if necessary authorise any further action (contribute to repairs etc)
I have tested this personally and it works. Total time spent on the phone? Around ten minutes. I am of course now awaiting Apple's verdict 🙂
Cheers,
Andy
im in morocco i had my phone stolen and emailed apple but they will not reply what can i do ?
Perhaps you could learn how to use a telephone to make a call? They do have phone numbers.
Yes, you can sync via WiFi.
Thanks 🙂
One other thing seen as you're here haha. Why do some albums split into two on itunes? It's sooooo irritating!!
Perhaps you should reread the Terms of Use that you agreed to when you joined here.
deggie wrote:
Perhaps you should reread the Terms of Use that you agreed to when you joined here.
A t-shirt I remember seeing years ago, "My mind's made up; don't confuse me with the facts. "
I remember seeing a t'shirt once, it said "I like bears".
To what duration do you think a two year warranty should be extended to avoid "poor service"?
Iyinka wrote:
. Principle 6 states a right to right to claim compensation for damages caused by a breach of the Act.
What damages do you have?
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no help from apple i have problem and no any answer
aymanelraey wrote:
no help from apple i have problem and no any answer
Thanks for letting us know! 😟
Did you even bother reading the thread before posting? The answer is obvious...
Nabila786 wrote:
Hi does anyone own iphone se
Yes, lots of people do. It has been very popular.
If you have a technical support question that we, your fellow users, can help you with, start your own thread.
Hello what is the number for comp
Do Apple have a complaints department in the UK?
