Do Apple have a complaints department in the UK?

Deggie, why don't you learn to read? Specifically where I mentioned making phone calls...

Also read in the TOS where it refers to FLAMES...accusing somebody of not being able to use a phone is decidedly derogatory.

You think I actually read that long rant that you wrote?

OK, I'll put it another way:

Apple prefers not to use email and instead provides telephone numbers and personnel to handle complaints. You can call AppleCare and ask to be transferred to Customer Service.

Deggie, sweetheart, how about because there's no record of communications on a phone call, you can't refer back to the time at which you called and what was said. Also a phone call would be an extra cost to the person making a complaint. Now stop being such a silly old nut and go pop the kettle on, wont you x

Well Deggie if you don't take the time to read what someone wrote then make a comment not knowing what's already been said you only make yourself look stupid.

Don't blame me for your own ignorance.

Your answer just supports my own comment that states that Apple serve themselves over the customer.

I'll put it another way I DO NOT WANT TO CALL APPLE AT MY EXPENSE!!

If you are contacting Apple just to file a complaint and you want it legally registerd then email is certainly not the way to go. You need to write a letter and send it registered mail so you can show that it was received.

I'm confused a bit by your comment. Are you actually wanting a resolution to your complaint or are you just wanting somewhere to send a rant? I've dealt with email customer service with other companies and it is a drawn out pain in the ***. I'd much rather talk to a real person where questions can be asked immediately.

And the AppleCare number is free.

If you are just wanting to rant you could just sent a message to feedback: http://www.apple.com/feedback/

Are you charged by the call on your phone?

As I said to the other person, use the feedback link if all you want to do is complain. Or buy from another company that does offer email complaints. Hope that they actually read them.

Deggie, so you can be civil then...good to know.

No miss I've bought my own lead because I needed the lead quicker than Apple could provide it to me. I'm sure most people these days can't survive without their phone for a working week. Trying to sort it through them was just so much hassle and not viable for my situation, even when I wanted to go get a spare lead in my own time I couldn't do it easily.

I only came on this site to see if there was a complaints department so I could air my views by email which is convenient and free. I know there is a feedback form but I actually wanted a response and feedback from the letter I wrote and maybe Apple out of the kindness of their hearts could have maybe sent a new lead? Don't ask don't get.

I found this thread read through it and was just really annoyed by peoples comments so I had to comment and share my experiences that is all.

There is a free number for Apple in the UK for Landlines but as I dont have a landline I have to call from my mobile, 0800 numbers arent free on mobiles so yes I have to pay for the call. The same with sending a recorded delivery letter, why should I pay for that?

This is why email contact is so important for businesses, it's user friendly, free and fast. I know posting this isn't going to achieve anything with Apple but I think it's important for other people to know these things.

I have a tech question anyway, can I sync my iphone to my laptop without the USB lead? Haha

Yes, you can sync via WiFi.

Thanks 🙂

One other thing seen as you're here haha. Why do some albums split into two on itunes? It's sooooo irritating!!

Shazam is right. Apple customer service is at times unnecessarily offensive and people have a right to expect better. They also have a right to rant publicly about it if it's too inconvenient or unsatisfactory to get it resolved directly with Apple or they feel mistreated.

Shazam is also right that people on here are often rude towards viewpoints they don't want to hear. But those rants are aimed at Apple and other customers who will see the thread pop up in Google when they also have a problem and then feel slightly better to know they are not the only one.

Anyone who really believes for a second that someone at Apple isn't seeing these posts and reporting on them is.....well I don't want to offend anyone, but this is one of the best free market research data sources that corporations have. The best comments on here will end up on a slide in front of someone far more senior than the person on the other side of a customer call centre.

If Apple fans don't like to read these comments on here then they should lobby Apple to improve customer service . Or switch to a product forum that has more satisfied customers.

Perhaps you should reread the Terms of Use that you agreed to when you joined here.

deggie wrote:

Perhaps you should reread the Terms of Use that you agreed to when you joined here.

A t-shirt I remember seeing years ago, "My mind's made up; don't confuse me with the facts. "

I remember seeing a t'shirt once, it said "I like bears".

Feel your pain. Here is my story of disappointing Apple customer service...

I am telling my whole story for a fourth time; I've already explained it to three Apple employees. In a nut shell, I am very disappointed and frustrated with Apple's lack of flexibility.

My iPhone 4S has a few problems including failed speakers, failed volume buttons, failing battery (goes low way too quickly). I tried to get service at a local Apple store three weeks ago but no appointments (10 minute appointments--inadequate) were available for over 4 hours. Returned yesterday to find out that I am 7 days past my AppleCare warranty. Store staff, including manager, could/would not be flexible & honour my warranty. I called apple care, as directed by the store, only to tell my entire story again, twice, for nothing. Basically was given a carefully-worded but still condescending answer along the lines of, '7 days past warranty is still past warranty and I had two years of warranty to deal with any issues'.

Not so much as a discount was offered. In my opinion, as a business owner, the phone should be replaced due to both the barely expired warranty as well as the potential of losing a customer who will bring much future revenue Apple's way...or not.

I have two iPhones, one iPad, an iCloud account, an iTunes account & a growing business to which I was planning to add apple devices and services . As a result of this poor service experience, I have begun my research of other products and cloud services. Samsung, Blackberry or Microsoft is going to benefit from my poor experience with Apple/AppleCare.

Disappointed to say the least.

To what duration do you think a two year warranty should be extended to avoid "poor service"?