iMac 27", Mac OS X (10.6.4)
OK, heated discussion aside I have just posted this in another thread regarding logging a formal complaint in the UK. Here are the steps I took and would recommend...
Please bear in mind the feedback option recommended by some does not guarantee a response - as is stated on the actual feedback option
Phone 0844 209 0611
You will go through a few phone prompts and then be put through to a person in Apple Care
He/She will ask you to confirm the serial number and tell you if the product is within warranty
He/She will ask how they can help
Describe to them the outline of your issue and finish by telling the person you wish to raise a formal complaint
He/She will advise you that you are going to be transferred to Customer Services
I was on hold for a couple of minutes but the person transferring me joined my call again to advise that the wait would be a couple of minutes more (someone keeping you up to date - nice touch)
When the Customer Services person was ready to take the call the original person conferenced in the person and introduced us both before leaving us to it
You are now through to someone who can process, evaluate and repond to your complaint
The response may or may not be that day, tomorrow etc etc but the person will advise you of the timeline, your case ID and their contact details
You have now logged your complaint and it is being addressed by someone with the authority to respond and if necessary authorise any further action (contribute to repairs etc)
I have tested this personally and it works. Total time spent on the phone? Around ten minutes. I am of course now awaiting Apple's verdict 🙂
Cheers,
Andy
And trust me i never went in with any attitude guys.....i have worked in customer service for many years to know I don't wanna help someone who comes to me with a rude or bad attitude 🙂 x
I am also looking for the complaints department so if you are able to find out where to complain please tell me
ps it was microphone that stopped working.....a common fault it seems with 3G models
Finally a truly useful answer with an actual Complaints department address. It seems they exist after all! Now I just have to figure out the address to the Portuguese one, because over telephone they only gave me the same general email address (contactus.pt@euro.apple.com) I had already used in the first place*.
* The funny thing is: I used the email address to explain the situation; they replied to me saying I should call the sales phone number. I called the number and when they were unable to solve the situation and I asked where I could file a complaint, they gave me the same initial email address. Silly me to expect more from a company that revolutionizes everything on the face of the Earth. What about: we're introducing the Best Costumer service you've ever seen. It's been totally redesigned to meet legal standards and not make you feel like an idiot in front of those Microsoft users.
I hate apple
Sorry my question is do APPLE have any complain department or directly email I can send it ?
Hello sir i have an issue with I phone 5 when switch off my cell it restart by itself ........ can u plz solve this issue
This is NOT Apple you are on a User to User Technical help forum
There is NO Apple participation here
Try basic troubleshooting
restart
reset
restore
as described in user manual
I've done that. It gets ignored.
magicturkey wrote:
So for one of the largest technology companies out there, the best form of contacting them to raise an issue is by sending them snail mail?
Yes.
And that would be "Ma'am" to you.
Meg St._Clair wrote:
And that would be "Ma'am" to you.
Thank you for your guidance, Ma'am!
These forums are tightly moderated 🙂
One can only wonder why 😉
Do Apple have a complaints department in the UK?
