Problem Importing CD to iTunes

Just spoke to a really unhelpful guy at Apple customer services - his only advice was to uninstall and reinstall (hadn't thought of that thanks!!!!). when told that hadn't worked he said that the problem is with all of our individual computers and there is nothing wrong with itunes10.

Yeah, what gives? I just downloaded 10.1 and have the same problem? What's the easy, quick fix?

OK, so if we have an un-helpful guy at Apple, what's next to fix it?

What's the easy, quick fix?

One reported workaround last night, but it isn't as convenient as it might be.

The problem lies with the CoreAudioToolbox.dll version 7.9.4.0 included in Apple Application support version 1.4. On 32-bit versions of Windows that lives in:

C:\Program Files\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll

On 64-bit versions of Windows it lives in:

C:\Program Files (x64)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll

If you can track down a CoreAudioToolbox.dll version 7.9.3, included in Apple Application Support version 1.3.2 (like the one contained in the Safari 5.0.2 installer, or the iTunes 10.0.1.22 installer), and swap out your 7.9.4 version of the dll for the 7.9.3 version, you might well be able to start importing and connecting again.

Only tested so far on XP 32-bit systems. Credit to gduc for the suggestion and test:

http://discussions.apple.com/thread.jspa?messageID=12576816#12576816

I'm having this exact same problem. Using Windows 7... actually uninstalled now, maybe an older version will work better if you can still download older versions!

is there anyone who is from apple that can actually deal with this....thank you to all those who have posted attempted fixes, but this is a joke, i am more than a techno-tard (quoting first post)....surely they need to realise that this a problem their end not windows 7???

Ditto here. I spent the last 2 hours trying to fix this, including a system restore to try and get to the prior version of iTunes. Even that failed. (I upgraded to this version today).

Now that I see this thread, I'm quitting. It's a bug. I predict it's going to be a huge issue for Windows 7 64 bit users. Hopefully, Apple can fix it quickly...

is there anyone who is from apple that can actually deal with this

We're a user-to-user troubleshooting forum, brenda. See the following from the Help and Terms of use:

[What is Apple Discussions and how can it help me?|http://discussions.apple.com/help.jspa#discuss]

If you want to directly give a heads up to Apple (further than we've done so far), try submitting a bug report via the iTunes product feedback form. If they don't have iTunes 10.1.0.54 listed as an option on the form yet, pick the latest version number you can find and specify in your comments that you're talking about a problem with a version 10.1.0.54.

ok i have checked this out and here is what the error report says for me

Source
iTunes

Summary
Stopped working

Date
11/14/2010 12:57 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.1.0.54
Application Timestamp: 4cdba448
Fault Module Name: CoreAudioToolbox.dll
Fault Module Version: 7.9.4.0
Fault Module Timestamp: 4cd1b043
Exception Code: c000001d
Exception Offset: 000b2f84
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 2181879101

Goto Edit-Pref-Import Settings and change to MP3 Encoder.

That didn't work and I'm experiencing the same problem.

It works when importing it with MP3 encoding instead of AAC why?

So if changing it to MP3 is working than it means there is something wrong with the AAC coding?

🙂 excellent news, bhoi. Many thanks for letting us know about your resolution.