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Can't pair iPhone via Bluetooth

Hey Guys,

I have a new 11" Air which is incredible but for the life of me I can't get Bluetooth pairing to work with my iPhone 4 so I can tether.

It pairs the device in System Preferences but I try to connect them I get to errors.

If I connect from the MBA I get an out of range error and If I connect it from the iPhone I get a message saying that the device is not supported - and it prompts me to remove the device from the Phone?

Both devices are up-to-date and I have bluetooth working with the iPhone and my MBP.

Tried resetting PRAM but still no luck.

Any ideas?

11" MacBook Air 2GB 64GB SSD, Mac OS X (10.6.5)

Posted on Nov 12, 2010 2:51 PM

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Posted on Nov 29, 2010 10:12 PM

I'm am getting the exact same issue with my new MacBook Air and iPhone 4. Have tried a friends iPhone 4, to see if it was a hardware issue on the phone. But same issue.

Works fine with my MacBook Pro 15", so seem specific to Air.

Have an appointment at Genius bar on Sunday for them to check it out, will let you know if I get a resolution.
44 replies

Aug 27, 2011 11:35 PM in response to Supachicken

I am also trying to connect to the net with my Macbook Air via bluetooth tethering to my iphone 4.


I have the same problem ("Device not Supported", but the solution for me was to ignore the error message from the iphone, which only happens when I tried to connect to the Macbook from the iphone.


After the pairing (which the Macbook says is succesful), enable personal hotspot and switch on bluetooth, switch off wifi in the iphone, go into network preferences in the macbook, select the bluetooth PAN, and click the "connect" button. Works for me.


Another probably unrelated problem is that personal hotspot regularly freezes my iphone (not the macbook) if I tether from my Macbook with wireless or the USB. Regular and repeatable. Bluetooth seems fine though. Crazy since my Windows PCs never had that problem and tethered reliably. Only the Macbook Air causes problems! And when the phone freezes like this the only way out is to press the home and off buttons together for a minute or so to reboot the phone. Weird that no-one else reports this problem: must be hardware issue with my phone?

Oct 27, 2011 6:07 AM in response to iMod

I had the same issue with Bluetooth (IPhone 4s) and my Macbook Air 13. I figured the bluetooth would just work but got the same message that the device was incompatible and would always prompt me to "forget" the device. As i had previous Bluetooth pairing and network configuations with my old blackberry, I deleted them but without luck.


I then realized that the bluetooth pairing will only work if the Personal Hotspot is turned on. Once turned on, i was able to connect to the Iphone from my Mac Network settings, voila! Works like a charm now.

Feb 12, 2012 10:54 AM in response to Supachicken

I tried everything in the book to pair my iphone and macbook pro. My MBP was discovering the device, no problem - then sending the passcode. The problem I was having was after accepting the passcode, there would be a delay and then finally a message saying something to the effect of "Pairing Unsuccessful. Make sure your device is on and in range"


Turns out I never realized you need to click "continue" on the MBP after the passcode has been exchanged. Hope that helps someone else 😝

Jun 4, 2012 1:14 PM in response to Supachicken

Hi Guys


I have an iphone 4s which has the same pairing probllem with my Mac air. It shows on the phone that its conncted but i cannnot tether. No errors at all coming up. Before i had the iphone 4 which was pairing perfectly withthe same Mac air i have. i guess its an iphone 4s problem.

all my devices are up to date.


Need help


Thanks

Nader

Sep 13, 2012 7:22 PM in response to Supachicken

Hello, I`m typing from Brazil and I`d like to share my experience about this issue.


First - I think there is no problem with the devices!


Second - The problem, I guess, is in the way we were trying to conect the iPhones to MBsA.


I wasn`t getting a connection between my 3GS and my MBA and the same was going on when I tried with my wife`s and brother`s 4S.

I was at first turnig on Persoanl Hotspot in iPhone then bluetooth in MBA. The devices were paired and then I tried to connect the iPhones to the network and I always got a message when I did that from iPhone saying that the device is not supported or nothing happened when I tried the connection from the MBA. So I changed the way things were being done!


I erased all paring process made before in both devices and did this way:


1 - Turned off Personal Hotspot.

2 - Turned on Bluetooth in iPhone to make it discoverable.

3 - Turned on Bluetooth in MBA.

4 - Paired iPhone and MBA.

5 - Turned on Personal Hotspot.

6 - Clicked on Bluetooth icon in MBA, selected my iPhone and then "Connect to network".

7 - Voilà! The connection was successfuly established!


I did the same thing in the others iPhones and connection in both were successfully established!


Hope I could help all of you!


Ps.: Sorry for any grammar error I could have done.

Feb 20, 2013 4:05 PM in response to Supachicken

I used to be able to tether my iPhone 3G with my MacBook Pro (circa 2008) via bluetooth but when I ungraded to iPhone 4G I started getting an error message "MacBook not supported" on my iPhone. I was still able to tether by plugging the iPhone in with a USB cable. I took my hardware to the genius bar and they determined that the bluetooth version on my laptop is version one which is not supported by version three on my iPhone. They are incompatable and simply will not work. They did offer me a great solution, though, and that is to just set up my iPhone as a personal hotspot using wifi. I was under the impression that the "wifi" in the iPhone settings was the wifi network in my house. This is not the case, if you set up a personal hotspot using wifi, your iPhone becomes the "modem". I am now able to connect my laptop (via the cellular network on my cell phone) to the net when I'm out and about and do not have access to a wifi hotspot etc.

Can't pair iPhone via Bluetooth

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