Apple TV Won't load library

My iTunes library wont load 99% of the time, just get the spinning circle and then get sent to the page that says enable home sharing on the computer even though its already on. Everything else works fine though.

Had this problem for months, just figured it out this afternoon after reading this thread.

Its the firewall, I dont use windows7 firewall, I use Eset, however there is a setting in there somewhere that affects loading the library. Temporarily disabled the firewall, and voila, it loads just fine! Now to try and figure out the setting! In the mean time I will just disable while watching or listening.

I have spent time, money and effort trying to fix my ATV2 in my PC. After having an "OK" start, things went down hill to the point that I am frustrated, disappointed and tired...I will return this stuff today and forget about apple for a while...

astro303 wrote:

Its the firewall, I dont use windows7 firewall, I use Eset, however there is a setting in there somewhere that affects loading the library. Temporarily disabled the firewall, and voila, it loads just fine!

I disabled the firewall (several times), and it didn't make any difference 😟

miguelfrombrisbane wrote:

I have spent time, money and effort trying to fix my ATV2 in my PC. After having an "OK" start, things went down hill to the point that I am frustrated, disappointed and tired...I will return this stuff today and forget about apple for a while...

Same here......I share your pain!

I would suggest you check the Indego antivirus software -- an make sure that the IP address of the ATV is a trusted source... If not, it will see it as a device which is continuously trying to get access to data/files on your Mac and block that access from happening.

I don't run any antivirus software on my Mac.

It could be just a bad circuit board or along those lines in the ATV itself -- it happens, we are talking technology here. Have you gone back to the Apple store, explained your story and efforts and requested a replacement unit? I have always found the Apple store support to be unparalleled in the industry.

I haven't returned mine.......when it works, it works o.k., which points to something else other than a faulty circuit board.

I'm quite happy running a couple of the original ATV's now (ATV2 in the garage). My wife finds the ATV1 menu far more intuitive (not good having to go into "xxxxxxxx's Computer" to access the video files. In ATV1, they're all under the correct menu headings).

Bob.

There could be something wrong..l perhaps a loose connecting wire. Better to get a new device rather than to let it simmer.

I guess I could send it back. After all, I don't use it any more.

Bob.

None of these things work!! My Apple TV was working great until I ran the update the other day, now it takes years to load my library, if at all. Sometime I get errors and a request to try again. Sometimes it will take 20 or 30 minutes to load. The same goes for trying to stream from my iPad or iPhone. Before the update, it would only take a second or two to connect to my library. Now my Apple TV is essentially useless. A wonderful update Apple; great job on testing it out. Yes, I've tried resetting the Apple tv. Unplugging it, repairing permissions on the iMac, turning the iMac on and off. Turning Home Sharing on and off on both the Apple tv and iMac, all to no avail. Hopefully I can return it to the Apple store next week.

I returned my ATV2 to the Apple store and received a shiny new one. Brought it home and plugged it in. It still didn't work. It takes decades to load my Library, if at all. So now I wonder if the issue is the new iTunes or Lion that caused the issue. I'll try calling Apple Support and if that doesn't work, I guess I'll have a expensive target for 100 yards out.

I had been having all sorts of home sharing problems of the remote app not finding the appletv2, appletv2 not loading the itunes library, Airplay functionality dropping etc. I have a late 2009 Mac Mini, an Iphone 4 and an Ipod Touch 2G. All worked well until all the library sharing was moved to Homesharing rather than shared libraries in the recent IOS releases. I found that if I rebooted my D Link DSL 2740R router then everything would work again.

It was down to DHCP lease renewal of IOS devices. It seems that sleeping IOS devices do not allow the router to reassign their IP address when the lease expires.

If you log on to your router and look for connected clients then various IOS devices would still be connected even though they were asleep and eventually the router would have trouble with the multicast packets (bonjour) for Airplay and Homesharing as there would be no response from 'connected' clients.

I found this article on the Princeton University site.

http://www.net.princeton.edu/apple-ios/ios41-allows-lease-to-expire-keeps-using- IP-address.html

You need to switch off Notifications, Push email and Facetime and Find my Iphone to remove the behaviour. The article is worth reading as it narrows down the issue.

Hope this helps. (until Apple work on the bug and allow the use of advertised functionality to their devices)

Cool. Thanks so much. I unplugged my Apple Airport Extreme for a few minutes and then plugged it back in. So far that seems to have solved the issue.

Thanks again,

Wm

Yeah, I don't know why that works, but unplugging (turning off) and turning back on my wireless router fixes that foolishness. Same thing with not being able to connect to Netflix. An old ISP said it was something about static electricity building up on the circuit board of the router, but who knows.

I turned off my firewall and the Apple TV worked fine.

Then opened up port 3689...re-engaged the firewall and library loaded up fine.