I've tried that as well. I'm still going make Apple take it back.
I have a Sony Grand Wega 60 in. and I'm streaming the Apple TV using an HDMI to DVI into the TV and fiber optic for sound. I have to do that because the TV is a little older and does not have HDMI ports. We also have the same TV, only bigger, in a different room using the same types of connection and has no trouble streaming Netflix.
I've had the apple tv for about 2 months and have had no problems streaming netflix. All of a sudden, we got the HDCP error message. The strange thing is that we have the same TV in a different room only it's a 70in TV and is sending audio and video the exact same way like mentioned above. I tried three different HDMI cables and nothing seemed to work. I even tried to take the HDMI to DVI cable from the 70in TV (which has no problems streaming Netflix) and using it on the 60in TV. No luck.
Three different cables have not worked. But changing cables wouldn't make sense since I can still download HD movies from the store on the ATV and youtube and everything else work fine. Why is it that only Netflix is having troubles?
Any help would be outstanding
What's particularly frustrating about this problem is that it's so arbitrary - sometimes Netflix streaming works, sometimes I get the HDCP error. It seems to be completely random. I have a Sony Blu-ray DVD player that also has Netflix streaming capability, and every time I get the HDCP error on the Apple TV, I simply switch over and use my Sony device to successfully stream from Netflix. The only thing that keeps me from using the Sony exclusively is that I vastly prefer the user interface on the Apple TV, and I also use the Apple TV to stream my iTunes library, look at photos, etc.
I get the impression that Apple TV is a product that Apple doesn't pay much attention to. There have been several updates since I first purchased it but none have fixed this problem. I've tried different HDMI cables and it makes no difference.
Ok, I took the next step that is more extreme. I restored my AppleTV2 and it cleared the Netflix' issue regarding HDCP error, however it now affects iTunes movie rentals. Same error message. I am not going to replace cables that worked for the past 3 years, and for the past 9 months, with my AppleTV2, I do know that there is an issue with the firmware. I will be resetting the AppleTV2 tonight to see if I can clear all errors. I will keep you posted.
I have tried everything listed in this thread. I bought a new apple tv and it worked perfectly with same tv, same wires, same receiver. The old apple tv display the HDCP error on netflix immediately after an update. Apple wants 1/3 of the price of a new unit just for a phone call to possibly fix the old unit. This is absurd. Time to bail on apple tv. I will return my working new unit and go with my DVD player or Wii for netflix.
I too am having this issue. I tried all above fixes and nothing worked. I dropped cable for this and it has worked great for almost 2 years and now this.
I have a feeling its a old/bad HDMI cable.
Does anyone know of a fix for this?
Emerald did u ever find a solution ? I also have a Gateway flat screen tv and a atv2'and get the horrid hdcp error
I found a solution for the hdcp error on my AppleTV2. I had to restore the bloody thing twice to clear the message. Once I had done so it has been working fine. I haven't had to reset it as often with Netflix either.
Ok so major problem with the Hdcp error.... at this point I have trouble shot, rebooted, restored, restarted, downloaded software, plugged, unplugged, bought NEW HDMI cable.....blah blah blah !!!! and same thing Hdcp error. Took back atv got a new one. Cam home SAME stinkn' problem...now I am on a mission and this little hockey puck was NOT going to win !
THIS IS HOW I FIXED OUR PROBLEM.
I am NOT sure which of these fixed the darn thing but at least there are a few more suggestions to add to the growing number 🙂
Thanks Guys I have a Samsung LN37A450C1D and this was killing me for the last two days. I did everything you did villary this time and it worked. Like you I have no idea but I did it.
I recently started having this problem too after about a year of trouble free operation. I'll try the suggestions above, but it's rediculous that any one of those steps will fix it! I think it was the last update, hopefully they'll fix soon!
Did a google search because I had this issue last night. SO FUSTRATED ! Now I see that it is January 3 , 2012 and this thread has had the same problem for over a YEAR ! Not a happy camper. Apple needs to fix their firmware. Not for nothing but the fixes are random as you all admit. I changed the cable last night.....and my husband got tired of waiting ....So we didn't get to see the movie rented.....SIGH....
Got the same problem and solved it as BrianCork. I even had an HDMI cable by Amazon and change it for another. Tried the amazon cable in another device and it didn't work. So in conclusion, try a different HDMI cable when having this problem.
So, after troubleshooting, it appears the the problem is my TV. I'm gonna have to figure out a work-around because I'm sure as **** not buying a new TV because the studios made Apple turn on HDCP. It kills me that after 11 months of working fine, now I have to jump through a bunch of hoops just to watch Netflix again!!!
Same problem here, *** Apple? I thought your stuff was just supposed to work. I have two ATV2's and they're worthless now...
They're going on eBay if this isn't fixed by Sunday, this is rediculous!
HDCP error and netflix apple tv 2
