Previous 1 2 3 Next 33 Replies Latest reply: Aug 19, 2011 8:40 AM by maryedw
urbanshowman Level 1 Level 1

Since updating to the latest software when I connect my iPhone to my Bose Sounddock series 2 I get "This accessory is not designed for iphone" the phone charges but it will not play back. No audio whatsoever, I have tried a soft reset and a restore but still have the same problem.

I decided it was my sounddock so took my iPhone to work and tried it in several bose systems and same happens there, I get the phone to charge but no audio.

I am hoping someone can help me.

Thanks for your time.

iOS 4
  • Arno_cmf Level 1 Level 1
    I have the same problem...
    I've wrote to Bose, but no answer this day
  • mr_damo Level 1 Level 1
    I have the same problem.

    I've a iphone 3G with iOS 4.2.1 and since this upgrade the Bose Sounddock 2 doesn't work anymore.

    I can't select playlists, advance songs with the Bose remote at all.

    Anyone else have similar issues?
  • Arno_cmf Level 1 Level 1
    I had an answer from Bose France.
    They don't seem to know this problem. They told me that iPhone 4 is compatible with SoundDock.
    They asked me to do a cross test with another device.
    I'm waiting for a new answer.
    I hope Bose can do something. If we have to ask apple change iOs for our sounddock, it will be shorter to buy something airplay compatible...
  • tonefox Level 6 Level 6
    4.2.1 has had no effect on my Bose SoundDock. The most likely cause is fluff or debris in either the dock connector or the socket on the iPhone.
  • urbanshowman Level 1 Level 1
    I have spoken to Bose Uk and they are looking into it. I have tried my phone on a few other brands sound docks and it works perfectly. I work in an electronics shop and have tried it with a few Bose products and still it does not work, but works with other manufactures.

    Very strange.
  • Arno_cmf Level 1 Level 1
    Both are clean for me...
  • Arno_cmf Level 1 Level 1
    An answer from Bose USA, but no result for me...
    We are sorry to hear about the issue you are experiencing with your Bose® SoundDock® Portable Digital Music System.

    It may be that there is an issue with the SoundDock Portable itself, or there may be some other issue. Consider the information below.

    It is first necessary to ensure you are using a compatible iPod with the SoundDock Portable. The SoundDock Portable is compatible with iPod® models including the iPod touch and any iPod featuring a click wheel, including all nano, mini, photo, video and classic models. Non-click wheel models (3rd generation iPods and earlier) and iPod shuffle models are not compatible with the product.

    If you are using a non-supported iPod with the product, then these iPods may not function properly with the unit. We are aware that non-click wheel models will not be charged by the SoundDock Portable

    The current version of the SoundDock Portable is “Works with iPhone” certified and is compatible with all versions of the iPhone. Systems manufactured prior to January 26, 2009 are not “Works with iPhone” certified. However, our tests indicate that the system will play music and charge all versions of the iPhone. In the event of audio interference, set the iPhone to Airplane Mode. Please be sure to keep your iPhone software up to date through iTunes.

    Now, there may be an issue with the iPod or iPhone itself. Please try another model iPod or iPhone, if available, to rule out the possibility that the iPod or iPhone is the issue.

    If another iPod or iPhone is not available to try, and you are using a compatible iPod or iPhone, then it may be that the iPod’s or iPhone’s software needs to be updated. The SoundDock Portable may not work properly with all iPod or iPhone software versions. Check the current software using the iPod or iPhone menu to navigate to the software version heading. To upgrade the iPod or iPhone software, visit the Apple website and follow the instructions. The download is free. Below is the link to Apple's website:

    If upgrading the iPod’s or iPhone’s software did not resolve the issue, then let’s consider how the iPod or iPhone is being docked on the SoundDock Portable. The SoundDock Portable comes with two inserts (M and N). The N insert should only be used with the first and second generation iPod Nano. The M insert should be used with all other compatible model iPods or iPhones. Make sure you are using the correct insert and that the insert is secure on the base of the SoundDock before docking the iPod or iPhone. If you have a case or sleeve on the iPod or iPhone, this may cause the iPod or iPhone to not seat properly within the dock. Removing the case will allow the iPod or iPhone to fit into the dock using the supplied insert. Make sure the insert is secure on the base of the SoundDock Portable before docking the iPod or iPhone and that the iPod or iPhone is firmly seated in the insert on the SoundDock Portable system. To produce audio, receive power, recharge and maintain full functionality, the iPod or iPhone must be securely seated.

    If the above solutions do not resolve the issue, then let’s try resetting the SoundDock Portable system. A reset may correct minor problems with the processor. Perform a system reset by following these steps:

    If powered by AC outlet:

    1. Remove the iPod or iPhone from the dock
    2. Unplug the SoundDock power cord from the power outlet
    3. Remove the power cord from the back of the SoundDock
    4. Remove the Battery Pack
    5. Wait 30 seconds
    6. Reconnect the power cord
    7. Reattach the Battery Pack (optional)
    8. Retest the system

    If powered by Battery:

    1. Remove the iPod or iPhone from the dock
    2. Remove the Battery Pack
    3. Wait 30 seconds
    4. Reattach the Battery Pack
    5. Retest the system

    If the reset does not resolve the issue, then it may be that the iPod or iPhone itself needs to be reset. Below are links to Apple’s website with reset procedures for different model iPods and iPhones: (iPhone and iTouch resets only)

    If after resetting the iPod or iPhone, the issue is not resolved, then please let us know where/when the SoundDock Portable was purchased, which model iPod or iPhone you are using, which SoundDock Portable insert you are using, the serial number from the bottom of the SoundDock Portable, your daytime phone number and daytime UPS shipping address, so we can continue to assist.
  • tonefox Level 6 Level 6
    What an excellent reply. I can only repeat that I am using the Bose SoundDock with no problem. My iPhone, as my Mac, has been updated at every opportunity without problem. My iPhone since day 1, in June, and my various Macs since March 1984...

    It sounds as if you should, with Bose, resolve the problem.
  • Arno_cmf Level 1 Level 1
    Happy that you have no problem, but it's not true for all of us.
    The answer from Bose didn't solve my problem.
    I've tried to restore my iPhone but no result again.
    If I have time i will downgrad my iPhone to 4.1, so we would have new informations
  • Makavel07 Level 1 Level 1
    Hi, I've just buy a Logitech Pure-Fi express plus, and I got the same exact there a solution for this problem...because it's clearly a firmware problem!! HELP!!
  • patchling Level 1 Level 1
    Same problem for me. My wife and I have iPhone 3GS - so I can test both models. Both have the 'This accessory is not optimized…". I thought it was a hardware problem but we had the connector fixed by Bose and the problem persists. Historically, it was the 4.2 update that broke it. Hope that Apple can get a fix out.
  • Dodgetweaker Level 1 Level 1
    I have the same problem. Just upgraded to OS 4.2.1 and my Sounddock SeriesII no longer works. It worked fine yesterday with OS 4.1. My wife phone that is still 4.1 works fine. This is a an OS issue!!!!! Now I am stuck in OS 4.2.1 and cannot play music on my Bose system. Somebody please fix this soon!
  • tonefox Level 6 Level 6
    I hate to keep banging on but this cannot be an OS issue. I have a Bose SoundDock Series II working perfectly with an iPhone 4 running the current OS, 4.2.1. I know this doesn't help, except for discounting the "Fix it Apple" approach to your problems.
  • Arno_cmf Level 1 Level 1
    Try to explain us then...
    - The bose system works fine with my wife's iPhone 4 with iOS 4,1
    - The bose system didn't work with my iPhone 4 since i have updated to iOS 4.2
    - No bose system works with my iPhone in every Store i came to test it
    It seems to work for most people in the world. But for us, it doesn't.
    There is a lake of compatibility between OUR bose system, OUR iPhone AND OUR iOS 4.2.
    It might exist a difference concerning the hardware or software of the Bose system or the iPhone, differences due to slight modifications of hardware or software. It can be explained by variations of software due to our country, language, of hardware due to legislation problem or bad serie component.
    No one said that the problem come from Apple and everyone is looking for the origin of the problem.
    Here is the fact : OUR bose system, OUR iPhone AND OUR iOS 4.2 don't work together.
    And you personal experience isn't a proof and doesn't help us
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