Add me to the growing list as well.
Someone hacked my iTunes (AND Western Union) account(s) over the past week, charged $50USD "gift card for ptogr" which made it all the way to charging to my bank account AND Apple disabled my account.
Apple account support has only responded with one form letter four days after I wrote them:
Dear Michael,
I understand that your account is disabled and you would like it enabled. I know you must be eager to resolve this issue and it will be my pleasure to look into this matter further on your behalf.
Finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Daniel
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note: I work for the week of 12/11/2010 to 12/18/2010
Sat 8-430
Mon,Tue,Thu 830-5
Fri,Sat 8-430
These times are CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
So I went to the Apple Soho(NYC) store today. Was told by the people working there that account support is a different company altogether, that they don't have a phone number, and that was all they could do for me.
No word on potentially refunding the money, nothing on the remotest possibility of enabling the account again, they're seemingly not responding to any followup email...wish I would've known that Apple themselves doesn't support their accounts when I bought content from them.