MacBook, Mac OS X (10.6.5)
WORKS - THX
OK, its April 11, 2012 and I decided to go back to FaceTime and try again. It worked so smooth and slick that I was shocked! That day I calle Apple Support (see above comment) where a Apple support person told me that I would not be able to use FaceTime because my brand new 13' MacBook Pro was on a Wi-Fi (Apple's Time Capsule Base Station) connectioin! He explained that the iPhone 4s video was not HD, but that the MacBook Pro camera was HD and thus the wi-fi connection would not be 'wide enough'!!!
Needless to say I was flaberGASted, and wrote the message above. So I just left it alone and felt about let down by Apple.
Today, I was able to type in my Apple ID, I got it verified and I made a call! That's it!!! I have done NO THING to my settings or anything, but now it works like an APPLE product should!
So, you Apple Spirits out there (Steve?) thanks for doing what ever you did, but it works now!!
I have read this tread and it seems there are alot of people in my boat, I hope they were included in the fix!!
Happy in Mount Shasta, CA!!! Herb
Hello
ok so ive tried everything on this post:
hosts
date/time
re-install Facetime (1.02)
still get that server message. any other solutions out there? please assist. i do not want to do a clean install for something that WAS working a few months ago. snow leo 10.6.6 here. thanks
HI,
Go to the Applications/Utilities folder and open Activity Monitor
Find IMAgent and highlight it.
Use the Quit option top left and confirm Force Quit
If that does not work add Public DNS severs to System Preferences >< Network > Advanced Button > DNS tab
8.8.4.4 and 8.8.8.8 are two run by Google
7:07 PM Thursday; July 19, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
thank you for your response
i do not have the IMAgent running in my activity monitor...
i already have added the DNS, nothing.
thanks once again
HI,
In iChat 5 and Earlier the support app is called iChatAgent and depending which version of the OS you have it will have an iChat type.
FaceTime in Snow Leopard add a Support App called IMAgent.
In the FaceTime Menu > Preferences you can turn FaceTime Off or On.
When it is On it will not launch unless you launch it with the exception if someone "Calls" you.
If Off it will not accept the call or show you as available.
Of course the annoying thing is the fact you have to have gotten FaceTime to start up "properly" at least once to get your Apple ID into the IMAgent.plist.
In Lion the IMAgent takes over from iChatAgent as well (As iMessages and FaceTime are likely to use the same Apple ID).
If you cannot find that the support app is running (when set up it is supposed to run when the computer Starts Up as it "Listens" for Off line calls) can you go to your Home Folder/Library/Preferences and find the com.apple.imagent.plist
Highlight it and drag it to the Trash (this will delete it or at least make it unavailable at this point)
Restart FaceTime.
Version 1.0.2 is the version in Snow Leopard at OS X 10.6.8
7:54 PM Friday; July 20, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
thank you for your assistance on this most annoying issue!
sadly i tried the trashing of the com.apple.imagent.plist and restarting facetime, and still get the same 'server error' i do not know what else to try other than doing a clean re-install. 😢
Hi,
As the com.apple.imagent.plist was present it means IMAgent has been launched at least once.
If it was working but is not now the mostly likely cause was going to a corrupt .plist.
There are a couple of more thing you could try.
One is to Open Disk Utility (Applications/Utilities) and select the Boot Drive and then the First Aid tab if not select and Repair Permissions.
This will not alter the ownership of files in your Home Folder but may sort out issues elsewhere.
Another is to try a PRAM reset.
Shut down the computer.
Restart it holding down Apple/CMD ( or ⌘)+ALT( ⌥)+P+R Keys until you have heard three Start Up Bongs.
Next I would try a SMC/PMU reset for your computer type
http://support.apple.com/kb/HT3964
If those don't work I would then download and Install the COMBO version of OS Update you are up to (i.e. OS X 10.6.8) and run it over the top of what you have.
It will reinstall all the bits that have been updated since OS X 10.6 came out and "Correct" anything that has become corrupt. As FaceTime has been updated at least once since it came out this should help.
If we could be more specific about where the issue actually is then you could use Time Machine to "Restore" the app or the .plist or even the Support App IMAgent to "fix" the issue.
8:15 PM Saturday; July 21, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
thank you i will try the those suggestions.
I had problems with this too but after I went into time and date preferences and set time to automatic the problem was solved
Facetime Registration Problem
