Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Wi-Fi drops after iOS 4.2.1

My goal is more to document the problem than to find a solution. I know Apple probably won't see this. I have posted the bug via the appropriate form. The problem: iPad drops Internet connection with no discernible pattern. It apparently stays connected to the network, as evidenced by the persistent Wi-Fi radio waves symbol in the upper left corner, and as confirmed in Settings>Wi-Fi. Yet, the iPad will occasionally cease connecting to the Net, getting/sending mail, or performing any other tasks on the Net, even though it's apparently still connected to the Wi-Fi. I get the "Safari can't connect to this page..." errors, or blank screens, or emails that send forever.

Here are the solutions I've tried, after which the problem persists: Restored iPad with a backup. Restored as a new iPad with native apps. Upgraded router firmware. Reset router. Reset modem. Reset iPad. Forgot and rejoined network. Reset network settings. Renewed IP lease. Changed to BootP. Changed back to DHCP. Toggled every major router setting (20MHz, QoS, WPS, Eco mode with radio off), G/B only, N only, selected manual channels, always set to WPA2), toggled all settings back to where they were before iPad had problems. Turned off all push and notifications. Wiped off email accounts. Turned fetch to manual. Powered down and powered up iPad. Turned of Cellular. I've run out of stuff to try, and if none of the above have worked, all of which Apple recommends, there's no practical chance anything else will work.

Yes, of course powering down and powering up fixes the problem -- temporarily. But, perhaps after spending some time on a game, or letting it sleep, at some random point, whether it stays actively on, or sleeps, it will again drop the Net, even though it apparently stays connected to Wi-Fi. It's better when you're showing off the iPad if you don't have to tell some one "Wait, I have to restart it before I can get the Internet working again."

You can say that the problem is not with iOS 4.2, but, trust me, I'll be getting the last laugh there. I wish it were something else. I wish there were one piece of evidence that suggested it wasn't iOS 4.2, but there isn't. If a brand new car works perfectly for two months, you take it in to a shop one day to get a bunch of modifications done, and the next day it has a problem, logic says you don't blame the road. The road is just the road. I've been driving the iPad on the same road. And you can't blame the driver who's just using the car as instructed. I know exactly what's causing the Wi-Fi drops, well, at least I know it has something to do with iOS 4.2. My hope is that Apple addresses it in the next update.

If someone has a solution I haven't tried and thinks it will work, by all means feel free to post it. There's a chance though that I already did try it and forgot to list it, but go ahead. But I won't be getting a new router. It's fairly new and has served me well with other devices and doesn't need replacing.

If anyone else has this problem, report it to Apple so it may put out a fix. I love Apple, and I love the iPad. But I hope Apple fixes this issue. It's the only one I've experienced with iPad so far. It's a fantastic device.

Intel, custom built, Windows Vista

Posted on Dec 16, 2010 7:05 PM

Reply
67 replies

Jan 5, 2011 1:23 PM in response to phoenixjn

I just love to reconnect my iPad 10 to 20 times each day to any router I happen to be near. Updating to iOS 4.2.1 was such a great experience. Everyone should be so lucky to have Apple make their day!!! or to find out you can't go back to the OS that never dropped a connection.
I just love to have such pleasant time when my iPad is in the closet with my Atari and other great products I have retired. Maybe it will come out again when the OS fix is applied. I think this problem is not a user issue. So if I don't use it, I don't have a problem.....simple!!

Jan 5, 2011 2:03 PM in response to dieselfan

dieselfan wrote:
I just love to reconnect my iPad 10 to 20 times each day to any router I happen to be near. Updating to iOS 4.2.1 was such a great experience. Everyone should be so lucky to have Apple make their day!!! or to find out you can't go back to the OS that never dropped a connection.
I just love to have such pleasant time when my iPad is in the closet with my Atari and other great products I have retired. Maybe it will come out again when the OS fix is applied. I think this problem is not a user issue. So if I don't use it, I don't have a problem.....simple!!



Wow. I'd never do that. When I pay $500+ for such a neat toy, I'd certainly do whatever is necessary to get it working properly.

Jan 9, 2011 4:23 AM in response to willik

Definitively a problem with IOS 4.2.1

I have a Wireless lan, with an iMac G5, a Samsung Netbook, an HTC Android Phone, a second router, + CPL plugs, a main NETGEAR router. Everything works fine. Except for the iPAD which stopped connecting to the network after the upgrade to iOS 4.2.1

What I observe now :
- the IPAD connects to the network (at low network level) ; I can see the MAC address in the logs of the router / the router allows for the iPAD to connect.
- DHCP "fails" and returns a default DHCP address ; the "network connected" icon is dislayed with proper WIFI signal level on the iPAD ; but the DHCP settings do not permit proper network usage
- If I do not use DHCP and switch the IP address to static, this seems to work.

On my side, the issue is related to DHCP and some (underlying) time-out issue.

My whole setup runs on WPA-PSK + WPA2-PSK security (both).

+Note: I have experienced the same issue a long time ago when upgrading from MacOSX at that time, the iMAC G5/Airport would not connect to WI-FI anymore. Same issue with DHCP failing and returning a default address. The solution came after switching to WPA - therefore my whole setup with WPA.+

Jan 15, 2011 5:39 PM in response to phoenixjn

Same trouble here-- iPad (wifi only) worked great until the upgrade to 4.2, then the wifi started dropping like crazy. The funny thing, though, is that over the holidays I was in three different locations where the issue was not present at all, over extended periods on those networks. When I came back home, there it was again. Obviously the issue has to do with my router at home-- there must be something about it (a setting? The type of router?) that was compatible with the previous OS but not any longer. I suspect it's probably not my iPad that has trouble, but that any iPad with the unfortunate pairing of 4.2.1 and whatever it is about this router it doesn't like would be having trouble. Of course that's just a hunch-- and maybe I'm off, because you'd think it wouldn't be this difficult to find a fix to the problem. So incredibly frustrating.

Jan 16, 2011 1:57 PM in response to Stoeten

I have the same problem with my WiFi only iPad, and Stoeten's description most closely matches my experience. The **** thing loses connection frequently but to no discernible pattern on my home network, but not when connecting to wide open, non-encrypted networks elsewhere. Short of opening up my home network to anyone that wants it, simply to satisfy the needs of this moody little device, I'm at a loss. As a lifelong Apple sceptic who bit the bullet to see what all the fuss was about, I'm not all that impressed, to be honest.

Jan 16, 2011 3:39 PM in response to phoenixjn

I have to say I'm glad to hear others are having this issue. I thought I was going insane for a little bit. I have one better, I have an itouch, and 2 ipads. This problem started right after all devices upgraded to OS 4.2.1. My laptop, playstation 3 and all other wireless connections stay connection continuously. This has been so frustrating that it continues to lose the connection all the time. It is only the 3 apple devices so how can it not be the OS upgrade. I have tried all the fixes as well and I have to say that I'm losing my patients with Apple. I'm with you, admit the problem and tell me you are working on a fix. At this point lie to me and say you are working on the problem.

Jan 25, 2011 12:10 PM in response to A N S

Things are getting worse for me, my boys iPad is now losing wifi in under a minute now, this makes it unusable. I've tried all the usual fixes to no avail and I'm going to give up as there is nothing else to try,I'm very disappointed with this situation. I was going to get an iPad 2 and Apple TV to my self when they come out but that's not happening now. How could something so fundamental to the operation of the device be so hard for Apple to fix. Fed up.

Jan 25, 2011 12:12 PM in response to A N S

Things are getting worse for me, my boys iPad is now losing wifi in under a minute now, this makes it unusable. I've tried all the usual fixes to no avail and I'm going to give up as there is nothing else to try,I'm very disappointed with this situation. I was going to get an iPad 2 and Apple TV to my self when they come out but that's not happening now. How could something so fundamental to the operation of the device be so hard for Apple to fix. Fed up.

Jan 25, 2011 12:22 PM in response to hillclimber100

hillclimber100 wrote:
Things are getting worse for me, my boys iPad is now losing wifi in under a minute now, this makes it unusable. I've tried all the usual fixes to no avail and I'm going to give up as there is nothing else to try,I'm very disappointed with this situation. I was going to get an iPad 2 and Apple TV to my self when they come out but that's not happening now. How could something so fundamental to the operation of the device be so hard for Apple to fix. Fed up.


What did Apple tell you when you took it back to the store?

Jan 25, 2011 2:04 PM in response to Philly_Phan

Been to shop twice and they did all the standard things, very helpfull i must say and it works in the store fine, when i take it home it works for about a week and then back to problems. I don't think they really know what the problem is. An educated guess would suggest it's a time out or antenna issue ( 3 iPhone 4s work perfect) personally i don't think it can be sorted without an update, I am passed the point of caring anymore and I refuse to mess with it anymore, I'll wait for the update. Even my boys don't bother anymore as they have a laptop and a reliable PS3.

Wi-Fi drops after iOS 4.2.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.