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Printing Coupon from Coupons.com and Bricks

Ok so all of a sudden this morning printing coupons at both of these websites did not work. Every-time I goto either website it says I have to install the coupon printer. I have downloaded this before because I was able to print coupons before today. I tried using firefox, safari, and google chrome none of them worked. I have tried deleting and reinstalling the coupon printer and no luck. Anyone ever have this problem before when it all of a sudden stopped working? If so any help is much appreciated and Happy Holidays!!!

Mac OS X (10.6.5)

Posted on Dec 19, 2010 1:51 PM

Reply
155 replies

Dec 23, 2010 6:06 AM in response to ikillu

Hi

That's odd, I tried moving the file into HD/Library/Internet Plug-Ins/ & it was recognised by the website as soon as I restarted Safari - you did that?

and this is the same HD/Library/Internet Plug-Ins/ folder where Flash & quicktime etc plugins are ?
select them all & copy them in Finder, then paste the list here - perhaps there's one that conflicts with the coupons printer.

Dec 27, 2010 1:07 PM in response to andyBall_uk

sorry I have not been responding. I had family over for Christmas did you have a good one? I did past them into the plugins folder and restarted safari and yep still a nog go here are all the plugins in the folder.
CouponPrinter-FireFox.plugin
CouponPrinter-Safari.webplugin
Disabled Plug-Ins
flashplayer.xpt
Flip4Mac WMV Plugin.plugin
Flip4Mac WMV Plugin.webplugin
JavaPluginCocoa.bundle
NP-PPC-Dir-Shockwave
nsIQTScriptablePlugin.xpt
Unused

Dec 27, 2010 1:30 PM in response to ikillu

Hi
did you have a good one?

Yes thanks, I trust yours was too 🙂

it's hard to say what's up - I know the safari one works here with Flash & the usual mac plug-ins, so it's possible there's a conflict with one of your others. The only way to see is to try, by moving all the others out then restarting Safari.

If your list is complete, you're missing 1/2 the Flash player pair.
Does Safari-Help-Installed Plug-Ins show any of them active ?

& we've almost certainly covered it, since other browsers are the same - but you do have plugins enabled in Safari-Preferences-Security ?

Dec 28, 2010 10:56 AM in response to ikillu

I tried removing all of the plugins except the safari coupon printer but no go

Hard to know what to say - I presume other plugins work, and show in Safari-Help-Installed Plug-Ins, just not that one...

What are the regular mac plug ins that come with the computer?

Flash Player.plugin (not on very recent macs)
flashplayer.xpt (likewise)
Quicktime Plugin.plugin
Shockwave... (again, presumably not recent ones)
Quartz Composer...
nsiQTScriptablePlugin.xpt
Java

Dec 29, 2010 6:52 AM in response to ikillu

Should I restore my computer to factory settings (?)

It's an option, but I'm still not clear on whether or not other plugins (when in the right folder) work for you, and if they & coupon-printy one show up in Safari-Help-Installed Plug-Ins... do they?

Install Flash (or replace the files) Quit Safari - test Flash at http://www.adobe.com/software/flash/about/

Now, make sure it shows in Safari-Help-Installed Plug-Ins, and (for now) is the only one there...

Then, place Coupon Printer for Safari is in that same folder as the Flash, restart Safari, and it should also show up in Safari-Help-Installed Plug-Ins

If not, and testing in a new user account is the same - I can't offer any good explanation for it - but your plugins being in the wrong places suggest that something messed with the setup, and that a reinstall would be a help. It's fairly painless on 10.6, and should retain all your settings & apps etc, just needing to run software update afterwards to get back to the latest version.

Would be handy if the coupon site got back to you.

Dec 29, 2010 7:44 PM in response to andyBall_uk

I goto safari and then help but it comes up with a search bar?? Where do I find the plug ins that are enabled I goto safari then help and search olivine but they just show questions and answers. Thanks so much for your help. If I were to restore my computer I put in my original leopard disc not snow leopard and just install it again?

Dec 30, 2010 2:40 AM in response to ikillu

Hi

I goto safari and then help but it comes up with a search bar?? Where do I find the plug ins that are enabled


Here's what Safari 5 looks like for me (ignore the debug menu, that one is an optional extra)

User uploaded file

I were to restore my computer I put in my original leopard disc not snow leopard and just install it again?

I'd reinstall Snow Leopard from the dvd that came on - usually that will replace the OS without affecting your apps & settings etc, just requiring the 10.6.5 combo update + whatever else software update suggests afterwards.

Dec 30, 2010 5:45 AM in response to andyBall_uk

Coupons Inc., Coupon Printing Safari Plugin
CouponPrinter-Safari.webplugin — from file “CouponPrinter-Safari.webplugin”.
MIME Type Description Extensions
application/couponsinc-printer-plugin Coupons Inc., Mac Safari Coupon Printer Manager


This is what shows up for the coupons in the installed plug ins thanks!

Dec 30, 2010 6:01 AM in response to ikillu

I guess you're not on 10.6.5 then, since that came with Safari 5.0.2
The installed plugin data appears to be ok - I can only guess that somehow the site isn't recognising it.
I wouldn't expect that to be due an older Safari version, but perhaps coupons.com will advise, if you can raise them 🙂 or just grab the 10.6.5 combo update from http://support.apple.com/kb/DL1324 followed by Safari 5.0.3 from http://www.apple.com/safari/download/

Dec 30, 2010 5:08 PM in response to andyBall_uk

I downloaded the combo update and got the new safari however, it still will not let me print coupons I tried uninstalling the coupon printer software and installing it again and still nothing? Maybe is there some kind of firewall blocking it? Because it shows up perfectly in the safari internet plug ins. I just do not see why it happened overnight like this? Thanks for all your help!

Printing Coupon from Coupons.com and Bricks

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