Previous 1 2 3 Next 40 Replies Latest reply: Oct 15, 2012 6:34 AM by Flynn Barrell
revengense Level 1 Level 1 (0 points)
I made the account on faceTime, and when i go to sign in it comes up "The user name or password for (my email) was incorrect, Try again." and when i do try again the same page comes up.

windows, Windows XP
  • tk8394 Level 1 Level 1 (0 points)
    same problem here.
    Reset password several times, still unable to log on.
  • dannyboy00 Level 1 Level 1 (0 points)
    Done the same as you guys reset password about 5 times, anyone any ideas why the message keeps appearing and failing to let us use facetime?
  • MaddMat Level 1 Level 1 (0 points)
    This apparently is a common problem. The same happens w/Find My iPhone app. I believe there is a network issue w/the iPod Touches.


    The FaceTime app. is the main reason people purchase the new iPod Touch.
  • Waikatochief Level 1 Level 1 (0 points)
    Apologies guys I have to do a large Homer DOH! found out you have to verify your account through your e-mail address, as in log onto your PC and verify the e-mail from Apple, now I have both my kids units working.


    Waikatochief aka dannyboy
  • ShareeHebert Level 1 Level 1 (0 points)
    I have verified my email address, changed my password several times, tried connecting to Facetime through another wireless connection, and it's still giving me the message that the password is incorrect, even when I know 100% for sure it is correct. I also tried resetting me settings and that didn't work either, but it changed the error message to "check your network connection and try again."
    I don't know what else to try. I'll try to get to the apple store in the next week, but it's quite far to get to and I'm not sure if they'll be able to help or not.
  • ShareeHebert Level 1 Level 1 (0 points)
    Ugh, now it's back to the original error in password message. I give up.
  • Cundo Cundo Level 1 Level 1 (0 points)
    I'm getting the same "incorrect" message! I've reset my password on my apple ID so many times, I'm now beginning to have difficulty remembering what password is the present one. I know I'm using the correct password. Is there a solution?
  • ShareeHebert Level 1 Level 1 (0 points)
    After taking my ipod to an apple store and having the employee successfully log in to his Facetime, we determined that it was not my ipod. I had to change my Facetime log in email address to a different one and it works now. Who knows why my first one wouldn't work, and they couldn't answer that at Apple, either. But it works now. I just hate that it took a week to figure it out.
  • JayTM Level 1 Level 1 (0 points)
    I had exactly the same experience, including the guy at the Apple Store telling me he had the same issue. I don't want to use a different email address for facetime, though. Hundreds of people know my email address and will try to facetime me with that address.

    This is a really serious bug that Apple needs to address.
  • EZ Jim Level 7 Level 7 (21,615 points)
    JayTM wrote:
    .... This is a really serious bug that Apple needs to address.

    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5)
    MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11)
    iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • i love cheese and crackers Level 1 Level 1 (0 points)
    i cant get into facetime either i restored my whole ipod and it still wont work u dont know how many emails if gone thru
  • i love cheese and crackers Level 1 Level 1 (0 points)
    apple you need to fix this bug its sooooo anoying i want to talk to my friends and family but i cant now i have made over 16 apple ids and tested every one of them but facetime STILL WONT WORKKKKKKK!!!!!!!!!!!!!!!
  • EZ Jim Level 7 Level 7 (21,615 points)
    i love cheese and crackers wrote:
    apple you need to ...

    Welcome to Discussions, i love cheese and crackers

    You are NOT writing to apple here. Read this:

    You can offer suggestions for FaceTime improvement *directly to Apple* from:

    You will not get a response, but you can be certain that the responsible
    Apple people will see your input for consideration in future products.

    For feedback on other products:

    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • JustWantASimpleLife Level 1 Level 1 (0 points)
    Re: Can't get the password to be accepted on verified email, with iTouch 4.2.1
    It says, "You were signed out of FaceTime because your Appled ID or password changed. Sign in to turn on FaceTime". When I try to, it says, "FaceTime Activation - The user name or password for xxxxxx was incorrect. Try again."


    I've been scouring these forums for the last week looking for a solution, but I can't get this to work either.

    1. My appleid is a real, verified email address.
    2. The password includes a capital letter and a number (someone else mentioned this was needed). I have reset the password numerous times through iTunes, and also through the recovery/management links on Apple site, all to no avail.
    3. All required ports for FaceTime are forwarded in my router - no difference.
    4. Apple ID and password work when using iTunes.
    5. I've tried using the Google DNS entries in the Touch, no help.
    6. I've tried using previous passwords for that email address, in case (as I suspect), Apple have screwed up the account management and the Touch is perhaps trying to use an old version of the account.

    I don't know what else to try. I even went to Apple Support website to log a ticket, only to find you can't log tickets (or am I wrong?), and you only seem to be able to phone up for free within 90 days on a few specific subjects; hopefully I can try this in the week.

    Does anyone have a new idea on how to get this working?
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