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Facetime Username or Password is Incorrect

31763 Views 40 Replies Latest reply: Oct 15, 2012 6:34 AM by Flynn Barrell RSS
  • CEOman Level 1 Level 1 (0 points)
    Well i can get in on my other Apple id, but not my normal one
    iPod Touch 4 gen, iOS 4
  • i love cheese and crackers Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 9, 2011 1:20 PM (in response to revengense)
    i was logged out of facetime and i tried to log back in but it sayed pass or user incorect then i double checked about 9 times but it still sayed that then i made like 20 more apple ids it still didint work so i restored my ipod 2 times and noo work PLEASE HELP ANYONE I NEED FACETIME BACK
  • droselip Calculating status...
    Currently Being Moderated
    Jan 9, 2011 3:30 PM (in response to revengense)
    I don't know how many times I've reset my password trying to log in. I've checked my setting over and over again. I've bought apps in itunes so I know the password works. It is the main reason I got an ipod touch. Apple needs to fix this!
    iOS 4
  • Balel Calculating status...
    Currently Being Moderated
    Jan 31, 2011 12:04 PM (in response to droselip)
    Exact same problem here, just wondering if anyone has found a solution yet as there don't seem to be any recent updates on the problem?
    I set my son's iPod touch up with FaceTime, it worked perfectly for a day, then stopped and again we just get the same 'username or password incorrect' warning.My other son's which I set up at the same time, works perfectly.
    Thinking of taking a trip to the Apple store at the weekend in sheer desperation, but our nearest is a couple of hours away so I'm not keen!
    Any help gratefully received!
    Thanks
    iPad, iPod touch
  • Cycliste Calculating status...
    Currently Being Moderated
    Feb 3, 2011 10:07 AM (in response to Cundo Cundo)
    Same problem here, it starts 2 days ago and my password was wowrking on itune, but I still reset it it it still does not work
    Desktop, Windows XP
  • Balel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 6, 2011 3:30 PM (in response to Cycliste)
    Well, further to my last post, we went to meet our 'genius' at our nearest Apple store today to see if he could sort this out for us. Short answer? No. He's unsure why we were unable to log into FaceTime with my sons email details although we had registered and verified the details correctly. He's emailed someone using my email asking for help with unblocking my sons email account at FaceTime, and says we should have a response in the next 24hours, so hopefully things will be sorted. He did say that it was a problem no-one in the store had encountered or heard of before, so I told him there were several others on this forum with the exact same problem!
    He did find out that we could access FaceTime using MY email details (our iTunes account details).
    To cut a long story short he has made my son a new email, (he recommended using gmail), which we then registered to his FaceTime account, and it's working perfectly now! So it's not quite the solution I'd expected but our problem does appear to be solved.
    iPad, iPod touch
  • JPSamora Calculating status...
    Currently Being Moderated
    Feb 7, 2011 9:59 AM (in response to Balel)
    So I was having the same problem today. Set up a new Faccetime account with a new Apple ID. I did notice that the new account made me have a capital letter in my password. My old account did not have a capital letter in the password field. I woder if this may be the problem.
    15" MacBook Pro 2.66 Ghz, 4GB, Mac OS X (10.6.4), 1st Gen iPod Touch 8GB; 4ht Gen iPod Touch 16GB; iPad 16GB
  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Feb 9, 2011 9:35 PM (in response to revengense)
    revengense wrote:
    i ask a simple question... two pages of people having the same problem... and apple cant do anything about it?


    You are not writing to Apple here: http://discussions.apple.com/help.jspa

    If you want help directly from Apple: http://www.apple.com/support/ipodtouch/contact/



    i asked this question so i could get a answer, and its been up here for 3 months, id highly appreshiate it if somebody anwered with a way how to fix it, and so would all these other people with the same problem.


    (1) If you are still having trouble after considering all the help and troubleshooting suggestions here:

    http://support.apple.com/kb/HT4319

    (2) get a new free email account and use it to establish a new Apple iD to use to activate FaceTime.

    There is a link to where to create the new Apple iD is in the troubleshooting section of the article above.

    EZ Jim


    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.6); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.6)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • user2009 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 11, 2011 1:18 PM (in response to revengense)
    Just add another 4th gen Touch to the list.

    I cannot connect either. It keeps saying that my login/passcode is wrong.

    I verified the account via email, checked my iTunes store account, so on and so forth.

    I can buy a song/app/update with the proper credentials, so I know without a doubt that it's glitch in the Matrix.

    I'm debating on whether or not to take it to the apple store.
    Win machines, Windows 7, 7 64 bit & XP 32bit & Mac o/s 8.1
  • Kjindawg Calculating status...
    Currently Being Moderated
    Feb 12, 2011 9:04 PM (in response to revengense)
    I am having the same problem with my iPod it says email or password incorrect. Can anyone help me
    iPod, iOS 4, None
  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Feb 13, 2011 8:47 AM (in response to Kjindawg)
    Welcome to ´ú┐Discussions, Kjindawg

    Kjindawg wrote:
    I am having the same problem with my iPod it says email or password incorrect. Can anyone help me


    Yes.

    In nothing in this topic helps: http://www.apple.com/support/ipodtouch/contact/

    EZ Jim


    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.6); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.6)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • FishComputer Level 4 Level 4 (1,035 points)
    Currently Being Moderated
    Feb 23, 2011 6:41 PM (in response to EZ Jim)
    same problem here, but I have something to say, Apple is going to release a new iOS soon, and I recommend we all wait till after the release, then we try again, THEN we do a restore...BTW-the Mac FTime app works fine
    MacBook Air, Mac OS X (10.6.6), iPod touch 4G 8GB
  • EZ Jim Level 7 Level 7 (21,260 points)
    Currently Being Moderated
    Feb 24, 2011 10:09 AM (in response to FishComputer)
    FishComputer wrote:
    same problem here, but I have something to say, Apple is going to release a new iOS soon, and I recommend we all wait till after the release, then we try again, THEN we do a restore...BTW-the Mac FTime app works fine


    You may certainly wait if you like, but Kjindawg asked if anyone could help him now.
    Hence my reply that gives immediate help.

    EZ Jim


    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.6)
    MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.6)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11)
    iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • FishComputer Level 4 Level 4 (1,035 points)
    Currently Being Moderated
    Feb 25, 2011 5:21 AM (in response to EZ Jim)
    Good point...
    MacBook Air, Mac OS X (10.6.6), iPod touch 4G 8GB

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