Canon MF4350d won't work with 10.6.5

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Level 1

5 points

Canon MF4350d won't work with 10.6.5

I just got a Canon ImageClass MF4350d. I have been on the phone with canon 3 times and they tell me that it's a problem with Apple's OS. I keep telling them that it's their driver. I got it to work with an old PPC 10.4 machine without issue, but it just does not work on two different 10.6.5 Intel machines. The drivers install (latest 2.20 for printer and 1.30 for scanner) and the computer sees the printer as an USB device, but the scanner and printer drivers do not. I'm pulling my hair out. Someone please help me.

iMac7,1, Mac OS X (10.6.5)

Posted on Dec 31, 2010 5:12 PM

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Answer 1

PAHU

Level 6

16,723 points

Dec 31, 2010 6:10 PM in response to Brett_

I have an MF4380dn at work and an MF4270 at home and both are working fine with the UFR2 v2.20 driver on 10.6.5. So I agree with Canon that it's not the driver but something about your Mac that is the problem.

What I have found with the driver is that when you select the MF that is connected via USB, the Print Using menu will show the name of the printer but this is not the correct driver - or any driver for that matter. What you need to do is change the menu to 'Select printer software' and then type MF43 to reduce the list of available printers. You can then select "Canon MF4320-4350 UFRII LT (UK)" or "Canon MF4320-4350 UFRII LT (US)" depending on the region driver you installed.

With this printer model selected you can then select to print from an application like Preview, but change the menu to Finishing and press the Printer Info button. This should make a window appear showing information about the MF. If this does appear, press the OK button and then press Print. Does this now print for you?

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Answer 2

Brett_ Author

Level 1

5 points

Dec 31, 2010 6:19 PM in response to PAHU

I've got the correct driver selected (4320-4350 UFRII US). I've installed it about 10 times now, repaired permissions, reset printer system, deleted UFR 2 prefs, etc. What happens is when you print, the print dialog times out trying to load the driver, eventually resulting in an mcc.app unexpectedly quit message. I can then print, but I get a further error (10322 or something like that, stating UFR2 cannot communicate with the printer). The scanner driver isn't even working - Image Capture and Preview can't find the scanner. I had no such problem with my old LIDE90 scanner.

Two computers are giving me this problem (iMac and Mac Mini). What kind of driver or extension would interfere like this?

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Answer 3

Brett_ Author

Level 1

5 points

Dec 31, 2010 6:29 PM in response to Brett_

Well, on a lark, I got it working first try with Vista using Parallels. Both scanner and printer. Then again, I didn't expect a problem doing that.

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Answer 4

PAHU

Level 6

16,723 points

Dec 31, 2010 6:50 PM in response to Brett_

Okay, I've seen this message mentioned many times in this forum. The UFR2 Backgrounder service does need to communicate with the printer in order for the driver to print. Failure will cause the error message mentioned.

If you open Print & Fax, select the MF and then open Options & Supplies, under the Utility tab is Open Printer Utility. This will open the UFR2 Printmonitor application. I would expect this to error at first (and if you watched Activity Monitor you would see the mcc service using resources) but after the error pane is displayed you should be able to press the Printer menu in UFR2 Printmonitor and select the MF4350. If it is not showing under the Printer menu then select 'Search for Printer'. After a couple of seconds press the Printer menu again. The MF4350 should be listed with a USB icon next to it. When this does happen then you should be able to print.

With regards to the Vista, the UFR2 driver and ScanGear function differently on Windows compared to OS X so it is not surprising to read that is working fine. And it is worth noting that if there is an application that is impacting the Canon OS X software from connecting, the same apps usually don't stop the Windows versions of the same apps. Why the Canon engineers needed to put such heavy reliance on the backgrounder service for Mac is questionable.

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Answer 5

Brett_ Author

Level 1

5 points

Dec 31, 2010 6:59 PM in response to PAHU

I booted in safe mode (for the third time). For some reason, the scanner started working this time around. I reinstalled the print driver and the printer also started working. I rebooted normally and I'm back to no printer or scanner. I guess I'll just need to figure out what's interfering.

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Answer 6

PAHU

Level 6

16,723 points

Dec 31, 2010 7:07 PM in response to Brett_

Did you have any other brand of printer (or all in one) previously on this Mac? I've also read where Little Snitch has caused problems for users.

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Answer 7

Brett_ Author

Level 1

5 points

Dec 31, 2010 7:20 PM in response to PAHU

I've got two xerox network printers - should be unrelated. I don't use Little Snitch. I'm not getting the timing out issues now and the scanner tab is present, I suppose because the driver has already been used once. I can't figure out what's conflicting though.

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Answer 8

PAHU

Level 6

16,723 points

Dec 31, 2010 7:37 PM in response to Brett_

So are you saying that it is now working okay? If so then maybe all it needed was to get that initial print and scan? And I agree about the Xerox drivers not being related.

If there is an application still conflicting then some things to try (if you haven't already done so)

Creating another account on the Mac
Removing all the login items from the Account pane
Checking the ./Library/LaunchAgents for apps that could be starting in the background
Using Activity Monitor to see what runs when you attempt to print or scan

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Answer 9

Brett_ Author

Level 1

5 points

Dec 31, 2010 7:53 PM in response to PAHU

No. It's not working, just not crashing or timing out. I tried a new account, so it seems like a system resource rather than user. I'm trying with no login items, but I don't think it will matter.

Launchagents:
com.adobe.AAM.Updater-1.0.plist
com.adobe.CS5ServiceManager.plist
com.google.keystone.agent.plist
com.parallels.desktop.launch.plist
com.parallels.vm.prl_pcproxy.plist
jp.co.canon.CUPSFAX.BG.plist
jp.co.canon.UFR2.BG.plist
net.culater.SIMBL.Agent.plist

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Answer 10

Brett_ Author

Level 1

5 points

Dec 31, 2010 8:30 PM in response to Brett_

I got it!!!! Just in time for the new year 🙂 I think the Logitech harmony remote driver was the culprit.

Thanks very much for your advice. It really helped me work through the problem.

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Answer 11

Jan 3, 2011 11:03 PM in response to Brett_

Well, I've read this string of messages and find I'm still at a loss. Printing for me is not the issue. My issue is that I am unable to scan. My Canon MF4350d is connected to my iMac with a USB cable. I have Canon's latest software and don't see an option to select for a scanner in system preferences using printer and fax. My hair is almost gone...may have to revert to a hair piece... I convinced my wife Mac is the way to go... she's not happy! Please help!

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Answer 12

PAHU

Level 6

16,723 points

Jan 3, 2011 11:10 PM in response to Aggravated!

The MF ScanGear does not create a scanner in Print & Fax. To use the MF as a scanner, open Image Capture and you will see the MF under the Devices list. Select it and the overview screen will appear allowing you to change settings and scan the document.

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Answer 13

PAHU

Level 6

16,723 points

Jan 3, 2011 11:15 PM in response to PAHU

Forgot to mention that you will need to press the Scan button on the MF so that it shows USB Scanning.

Also, with other models of MF that have Ethernet support you need to press the Scan button twice. First press shows Network Scanning, second press shows USB Scanning. If your model only has USB and no Ethernet then you should only have to press the Scan button once.

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Answer 14

Brett_ Author

Level 1

5 points

Jan 3, 2011 11:24 PM in response to Aggravated!

Is it setup as a printer in Printer & Fax preferences? If so, the printer will show Print and Scan tabs above its name on the right. Do you see these?

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Answer 15

PAHU

Level 6

16,723 points

Jan 3, 2011 11:34 PM in response to Brett_

Brett_ wrote:
If so, the printer will show Print and Scan tabs above its name on the right.

You sure about this Brett? My MF4380dn only shows the printer icon. No Print and Scan tab like my USB connected AIO inkjet.

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