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Netflix not working on Apple TV

Since yesterday, we have been unable to use netflix on our Gen2 Apple TV... We can browse the movies, but when we attempt to play anything, we get a message that the apple TV was unable to contact the netflix service. Code 112. Netflix has nothing on this code. I can still stream to my iPad via the netflix app and all other internet based ATV resources work. The problem seems to be specifically between my ATV and the netflix servers. I tried deleting and re-entering our login information as well as deactivating our ATV as a device in our netflix account via the netflix site, but no change. Any ideas out there?

ATV2, Mac OS X (10.6.5)

Posted on Jan 4, 2011 4:51 PM

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68 replies

Dec 19, 2011 7:05 PM in response to peter b.fromsebeka

Peter, on one of the other threads about Netflix problems they talk about changing the DNS address through the settings menu to 008.008.008.008 I believe it is. That sends you to a Google public server and it seems to have solved the problem of server not found. You might want to check it out. Yes, I think I've read every response to every Netflix problem on these forums and have tried just about all of them. Needless to say, none of them has worked for me or I wouldn't still be here.

Dec 19, 2011 7:35 PM in response to Szienceman

Thanks Deborah, but I tried changing the DNS servers. I didn't use the google ones (008) but used the Open DNS server settings but alas. That didn't solve the problem either. HOWEVER, I tried going to the netflix website and changing my password to 12345 as hrspringer suggested and wonders never cease, I was able to make contact with netflix with the apple tv.....I then changed my password back (using the computer) to my original password and to my utter amazement, the apple tv still was able to connect to netflix.

I'm not turning it off and will see where we stand tomorrow but changing the password on the website worked.....for now. I'll post tomorrow if it still is up and running. Then.....I'll try turning off apple tv and see if the fix holds. Thanks everyone. Nice we can support each other.

Dec 26, 2011 4:37 PM in response to Szienceman

Had same issue where Netflix login did not work on Apple TV, but Netflix login worked on all other devices. Went to Netflix and changed password to 12345 and tried Netflix login on Apple TV and it worked. Tried a few differing combinations of numbers, some worked, some did not. Went back to my original password and it failed to login again. Conclusion is there is some bug in the passwords used and how they translate from Apple TV to Netflix.

12345 just happens to work, 54321 happens to work, etc. but other combinations fail.

Dec 31, 2011 2:46 PM in response to candlesan

Candlesan:


I was having the same issues you describe. After restoring, resetting, rebooting, unplugging, etc, etc, etc - I was still getting those Netflix error messages. Even went to the Apple Store to swap out the unit - no help.


But here is what DID help. Going to Settings > Configure WiFi. I selected my network, re-entered network password, and presto - was able to interface with Netflix easily. HOWEVER, it seems that every time I turn my TV off and then come back to use ATV again with Netflix - I have to do the same thing.


So the GOOD news is: it has worked every time I have reconfigured my WiFi

the BAD news is that it's annoying to have to go through those steps every time you want to use Netflix.


C'mon you Apple whiz kids - can't we get that bug fixed???

Jan 2, 2012 9:13 AM in response to Virginia Rob

i am also having the buffering/pausing issues when streaming netflixs thru my appletv. it all started after the LAST software updates.


before you ask...i have:

reset my router/firewall, upgraded the firmware and reconfigured my network

reset my appleTV to factory defaults and reconfigured


this is an apple software issue....for sure.


if i stream netflixs thru my Wii, netflix is 100% awesome.


......apple, please fix this...as i'm not the only one.

Jan 7, 2012 5:17 PM in response to j.j.dynomite!

Similar issue here. First time trying to watch Netflix movie through Apple TV after recently switching from Roku. Constant pauses in Netflix streaming to buffer. Changed to Google DNS to no avail. Software updated to current version. Download speeds 2-3 Mbps. Dissappointed as I read these posts to see that Apple has allowed these problems to persist. These problems occured with Roku but rarely. Happy with every other aspect of Apple TV.

Jan 9, 2012 3:15 PM in response to billkuruc

Well I must be the unlucky guy in the bunch, the 12345 fix doesn't work for me. I have tried everything, after spending hours of trying to fix the password problems for both iTunes and Netflix on my AppleTV2.


After initial setup I was able to download one iTunes movie and that was it. The next time I got the wrong password message. Netflix worked fine for the last week, until I did a complete rebbot to fix the iTunes problem, now I get a wrong password message on Netflix as well. Password work fine on ipod Touch and iPhone.


What a complete POS. Will be taking it back.

Netflix not working on Apple TV

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