Please contact itunes support to complete this transaction????????

well im getting this stupid error and i tried almost all of my family members credit cards

"please contact iTunes support to complete this transaction."

and i hate it i cant buy or even create an account because of this stupid error
if someone know how to resolve this let me know please

Inter 2.5GHZ, Windows 7

Posted on Jan 5, 2011 5:57 AM

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Posted on Jan 18, 2011 7:32 AM

i got the message so i contacted support but they weren't much help. still didn't receive any solution so i tried logging in to my account in itunes and after i did the following, i was able to continue making purchases.

- open itunes
- go to itune store
- sign in with your account and go to account info
- scroll down and click "reset all warnings for buying and downloading"

not sure if this would help when creating a new account though.
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Jan 18, 2011 7:32 AM in response to Sersem

i got the message so i contacted support but they weren't much help. still didn't receive any solution so i tried logging in to my account in itunes and after i did the following, i was able to continue making purchases.

- open itunes
- go to itune store
- sign in with your account and go to account info
- scroll down and click "reset all warnings for buying and downloading"

not sure if this would help when creating a new account though.

Feb 27, 2011 10:19 AM in response to Sersem

I fussed with this problem for a couple hours and had success with the following workaround. Keep in mind I am an iPhone user and make purchases via mobile on the itunes store which I think is related to this issue.

Backstory:

I was attempting to purchase music from the iTunes store and upon the review of billing information it provides the ominous message "Please contact itunes support to complete this transaction" which people are seemingly having no luck with.

I believe (from what I have read) this is an issue with multiple devices sharing an itunes account.

To remedy, I went into the iPhone Settings -> Store -> View Apple ID

Sign in as requested after choosing "Continue" and then tap your "payment info" box. Re-enter the "Required" Security Code field along with verifying the remaining fields. Choose "Done" and then login to your itunes account on the problematic device and retry.

I was able to make this work with two separate itunes accounts with two different accounts so I dont think it was a fluke.

Good luck!!

May 2, 2018 6:31 AM in response to Sersem

I had the same problem, but got it solved..


Contacted Apple support, and the reason i should call them was my domain on the emailaddress. If your apple id email address is not @hotmail, @icloud, @anything_known_by_apple - it wont let you get pass this point. So i called them to make my address/domainname pass. After that i could get through the confirmation process.


Hope this helps

May 26, 2011 10:48 AM in response to vlopresti

I just recieved the same error, and vlopresti's solution worked for me.


Background - Trying to update some apps on my iTunes, clicked download then recieved the error.


Had to go into the Store account on my new iPhone4, enter the security code, clicked "done", then tried again to update the apps. Worked first time 🙂


Not saying it will work for everyone, but worth a shot!

Sep 1, 2018 5:10 PM in response to Sersem

If you are receiving a billing error message it likely has something to do with the family sharing feature. The primary person on family sharing has to update their billing information. This happens when cards expire or are deactivated. Occasionally Apple will ask for the CVV code on the back of the card. That member can alternatively add a different card and delete their primary card.

Oct 14, 2017 11:28 PM in response to DusanNish

There isn't an iTunes Store in Serbia, so you must be trying to use a different country on your account - using a country's store when not in that country isn't allowed, that is likely to be why you are getting the message to contact Support (as you are trying to violate the store's terms). Until if/when Apple open an iTunes Store there you won't be able to have an iTunes account and download iTunes content.

Dec 25, 2017 5:31 AM in response to ohnojames

ohnojames wrote:


Thanks for adding absolutely no solution for this problem. Being rude isn't necessary. I am having the exact same problem 7 years later and I know for a fact it isn't with my account.

What does that matter, the way forward is to contact iTunes support, you can choose to do nothing if you want, but then nothing will happen.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Please contact itunes support to complete this transaction????????

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