Level 2

246 points

Please contact itunes support to complete this transaction????????

well im getting this stupid error and i tried almost all of my family members credit cards

"please contact iTunes support to complete this transaction."

and i hate it i cant buy or even create an account because of this stupid error
if someone know how to resolve this let me know please

Inter 2.5GHZ, Windows 7

Posted on Jan 5, 2011 5:57 AM

Top-ranking reply

tomoki.

Level 1

17 points

Posted on Jan 18, 2011 7:32 AM

i got the message so i contacted support but they weren't much help. still didn't receive any solution so i tried logging in to my account in itunes and after i did the following, i was able to continue making purchases.

- open itunes
- go to itune store
- sign in with your account and go to account info
- scroll down and click "reset all warnings for buying and downloading"

not sure if this would help when creating a new account though.

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186 replies

King_Penguin

Level 10

334,324 points

Sep 9, 2017 11:03 PM in response to Hamamessi

We can't fix it, you have to contact iTunes Support

King_Penguin

Level 10

334,324 points

Feb 20, 2018 10:59 PM in response to Velasquezheidi

You need to contact iTunes Support as instructed to do, we can’t help you

King_Penguin

Level 10

334,324 points

Feb 24, 2017 6:16 AM in response to Dreverhart

This isn't 'live chat', nor are you talking to iTunes Support or Apple on here. If you are getting the same message as other posters on this thread then you need to do as the message tells you to do and contact iTunes Support

King_Penguin

Level 10

334,324 points

Oct 6, 2017 12:14 AM in response to Malband93

We are fellow users, we won't know why, try contacting iTunes Support as instructed

Oct 22, 2018 4:32 AM in response to Sersem

please give ahh post code

joelPT

Level 1

14 points

Apr 4, 2012 2:56 PM in response to Sersem

I also have this same problem...

I have a pending payment of 3,99 Eur and it says to update my billing info.

I update my Credit Card to a new one (I tried 3 genuine ones) and it says to contact support all the time.

I contacted support and so far... nothing. It has been 5 days since this happened.

The girl from Apple store is not helping at all 😟 She keeps copy/pasting the steps to update my billing and phone on the website, I did it more than 30 times now... I reported this issue 6 times in different emails.

I have even tried to change countries (I have billing and cc valid in 2 different ones) and nothing.

I even changed my apple email ID... and nothing!

So far... NOTHING!

Wouldn't it be easy to just reset my account or something?

I've been asking to do something... they just copy/paste steps to follow which I tried over and over, and this is it!

I have 20 apps to update and a few I wanted to buy. Does this means that Apple is forcing me to jailbreak my 2 iPhones and 1 iPad so I can install apps? I really don't understand and for the first time... I am very disappointed with their performance.

Let's see what's next...

Apr 5, 2012 7:40 AM in response to Sersem

Im getting really frusterated with this . It's been happening to me for the past 2 days . Im trying everything to find an answer to this . I tryed to download a free app and its trlling me it needs my billing information . Ill put it in correctly and it tells me that i need to contact iTunes support to complete the transaction and this is on my iPod and im getting really ****** about this . An idk what to do at this point . Someone plz help me !!!!!!!

Csound1

Level 9

60,063 points

Aug 8, 2017 9:48 AM in response to Sersem

Sersem wrote:

well im getting this stupid error and i tried almost all of my family members credit cards

"please contact iTunes support to complete this transaction."

and i hate it i cant buy or even create an account because of this stupid error
if someone know how to resolve this let me know please

It is NOT an error, it IS an instruction. Follow it.

King_Penguin

Level 10

334,324 points

Jan 31, 2018 8:07 AM in response to basilfromtamra

If you haven't already done so go to the URL that's in the message and contact iTunes Support

kb1951

Level 10

126,083 points

Aug 3, 2018 5:14 AM in response to abubakar1414

Read through the 13 pages of this thread. If your answer is not there, then repost your question in detail.

Oct 14, 2017 1:49 PM in response to King_Penguin

Hello there buddy, i have the same problem and i filled ticket and send it to iTunes Support. But im still scared that i wont fix problem since im from Serbia and there isn't an option to pick Serbia as a state while filling "billing address" section.

So as for example people from US chose US and their zip code matches the state, but in my case i type :

Street: The one from my ID card (serbian street)

City: Nis (serbian city)

State: United States (since i dont have an option "Serbia")

Zip code: I typed 18000 which is the zip code from my town Nis

Mobile : my current one.

After i got denied with a massage that my zip (serbian zip) doesnt match the state i chose (US) i tried with other combination which i kinda found on the internet (youtube) how they do it, people from my country. After a few attempts i got the same message as the owner of this letter "Please contact iTunes...." What is your opinion on this one? Im really scared that i gave 600+euros for my first iphone and im getting blocked my first day using it! What scares me most is that in my town there isn;t any store i can go to and handle this. Can you picture me please how the ticked should look because im not really sure about my previous one. Thank you in advance!

Oct 14, 2017 4:14 PM in response to DusanNish

By the way, i was just creating my account i created apple id and after i wanted to download free apps (facebook, instagram etc...) when i got stucked in "Payment method" sector filling my first, second name. As for the card i chose none (3rd option) because i dont have card nor paypal. I am not interested in buying apps, just downloading free apps.

joelPT

Level 1

14 points

Apr 5, 2012 7:59 AM in response to Sersem

This is really a frustation...

I have contacted iTunes many times (I think around 10 emails now) for the last 5/6 days and my problem is still not fixed! They keep asking me to repeat the steps that I did 40 times. Change Billing Address, change ccard details, and so on... but the problem is there and I can't seem to fix it at all.

What to do???? I'm still waiting...

Nu7

Level 1

9 points

Apr 5, 2012 8:19 AM in response to isso_zenalden

Hey guys, I got the same error mesagge like you guyz, but I tried to change some things and I succeed.. I had changed the telephone number. For example (212) 439-8688 ...I change 212 to 213 and the iTunes accept my account..Hope it useful for you guyz..:)

Mar 14, 2011 6:46 PM in response to AuburnApple

PLEASE NOTE: I don't work for Apple... I'm just a fan and I just want to share an idea! Few days back, I had the same problem trying to purchase some Apps with my account which I had been doing for a long time. So, once I hit 'buy' this annoying "Please contact iTunes Support to complete this transaction" pops! I found this forum while looking for solution which almost discouraged me form contacting iTunes Support... well, I gave it a try anyway. Here is the first message I received immediately:

Dear customer,

This is an automated reply, but an iTunes Store representative will review your request and send you a personal response, most likely within 48 hours.

While you are waiting, you may wish to review this article:

iTunes Store: Best practices for protecting the security of your account
http://support.apple.com/kb/ht4156

Please do not reply to this email message. It was sent from an address that cannot accept incoming email.

Thank you for your patience.

Sincerely,

iTunes Store Customer Support.

Folowing this 20 minutes later:

Dear Emmanuel,

I understand you are getting a message to contact iTunes support when trying to purchase apps. I can certainly appreciate your concern. My name is Susan and I am happy to look into this for you today.

I am pleased to tell you that I had your account investigated and the necessary adjustments have been made to your account which should allow you to purchase from the iTunes store again. However, you will need to wait 24 hours since your last attempt and then you can try again.

If you are then still unable to purchase, be sure to let me know.

Thank you Emmanuel for being a valued iTunes Store customer and have a great day!

Sincerely,

Susan
iTunes Store Customer Support.

After like a day of not responding to them/her, here is what received:

Hello again,

I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.

Sincerely,

Susan.

All I'm suggesting is just for you to contact iTunes Support with this link:

http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Account%20Security

...and make sure you fill everything there right. Hope this helps because after 24 hours, I started making purchases just like before.

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Please contact itunes support to complete this transaction????????