Contacted Apple support, and the reason i should call them was my domain on the emailaddress. If your apple id email address is not @hotmail, @icloud, @anything_known_by_apple - it wont let you get pass this point. So i called them to make my address/domainname pass. After that i could get through the confirmation process.
Same thing happened to me 2 days ago and yes, I received an email from apple, but not a solution and I still havent been able to buy anything!!! Help!! I already tried to do it on my ipod and my laptop without success.
Seriously, how can you expect any fellow users here to help you with some problem you're in the process of working out with iTunes or the Store? The fact that the problem is duplicated across platforms shows pretty clearly that the problem was with with your account and not with your iPad.
i got the message so i contacted support but they weren't much help. still didn't receive any solution so i tried logging in to my account in itunes and after i did the following, i was able to continue making purchases.
- open itunes
- go to itune store
- sign in with your account and go to account info
- scroll down and click "reset all warnings for buying and downloading"
not sure if this would help when creating a new account though.
I also got the same "contact iTunes support to complete transaction" message to buy an App for my iPhone, I followed the steps to "reset all warnings" on the account pane, but the problem still persists.
I have used this account, it is valid and my only account with a good ccard, and I have purchased apps before succesfully. However I have had a few wrong password attempts in the past few days (from iPhone) and maybe this could have flagged my account in some way.
I reported to iTunes support today, and hopefull I'll get a response within 24 hours as they promised.
Same issue...it's been going on for months now. One computer has no problem with my account and my other computer won't let any purchases through. Now waiting for itunes support to get back to me. Lot's of people in these threads about the same issue, and no itunes reps...why haven't they figured this out? Must be costing them a lot of money with the missed sales.
Ok, here is a solution that worked for me. I was getting that message when trying to buy an app on my iPhone. I read somewhere that it was a sync problem between the different devices sharing an iTunes account.
So I went to iTunes on my MacBook Pro, searched for that iPhone app and bought it. That worked without a problem.
Then went back to the iPhone, looked for the very same app on the app store, and bought it again. Since the app was already bought through my same account on another device, it just gave me a message saying i would download it for free.
Another option would have been to simply sync my iPhone through the USB cable I guess.
Getting the same message. Just bought my iPhone two days ago, with the sole deciding factor being that iPhone has the TomTom app, and Droid does not.
I have out of state work scheduled this weekend that requires multiple stops to destinations I've never before been to, so the GPS app is a must.
However, after attempting the purchase for the TomTom app I was presented with the notification above.
Nearly 36 hours after I submitted a request for assistance I received the mostly canned reply below, giving no sign of any sort of immediate resolution to the problem
I must have a functioning GPS by tomorrow eve, and if I'm forced to buy a stand alone unit due to this Apple error (no fault of my own) then I'd much rather have the Droid 2 Global over the iPhone. I've already talked with my Verizon sales rep about this to let her know that I will be returning the iPhone if this is not satisfied by tomorrow.
For my first experience with Apple, this has not been a pleasant one.
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Dear Ron,
Greetings from iTunes Store Support. My name is Rohit and I will be glad to assist you today.
I understand that you are unable to purchase from iTunes Store and receives a message "contact i tunes support to complete my transaction". I can certainly imagine how a situation like this could be a bit upsetting. I sincerely apologize for any inconvenience this has caused.
Ron, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Sincerely,
Rohit
iTunes Store Customer Support
Please Note: I work Monday - Friday 7AM - 4PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Same problem, same story. Never had any problems purchasing apps for my iphone 4. Finally decided to purchase the Navigon app for mobile navigation and the famous "Please contact itunes support to complete this transaction".
Funny thing: any purchase directly from the iPhone works fine. Just the purchase through the (latest 10.1.2.17) iTunes software doesn´t work.
Purchase through other authorised computers won´t work either.
And guess what: no answer from iTunes support within 24 hours. No telephone support for this problem either.
In the meantime it seems many people have this problem, independant from a valid and previously working payment method. Can´t somebody from Apple take this "really" serious and come a bit quicker with the solution ?
Thanks in advance,
An up to now satisfied, but in the meantime irritated customer...
Welcome to iTunes Store Customer Support. My name is Raghu and I am glad to assist you today.
I understand that you are unable to purchase 'Navigon Mobilenavigator Europe' on the iTunes Store. I know this is important to you and I am sure you would like this resolved as soon as possible.
Henricus, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available. Please be advised this may take several business days.
Thank you for your patience and understanding.
Sincerely,
Raghu
iTunes Store Customer Support
Please Note: I work Monday-Friday, 07:00 A.M - 05:00 P.M CST
Thank you for allowing me the opportunity to assist you. You may receive an Apple Care survey email; any feedback you provide would be greatly appreciated.
Dear Henricus,
Welcome to iTunes Store Customer Support. My name is Raghu and I am glad to assist you today.
I understand that you are unable to purchase 'Navigon Mobilenavigator Europe' on the iTunes Store. I know this is important to you and I am sure you would like this resolved as soon as possible.
Henricus, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available. Please be advised this may take several business days.
Thank you for your patience and understanding.
Sincerely,
Raghu
iTunes Store Customer Support
Please Note: I work Monday-Friday, 07:00 A.M - 05:00 P.M CST
Thank you for allowing me the opportunity to assist you. You may receive an Apple Care survey email; any feedback you provide would be greatly appreciated.
Dear Henricus,
Welcome to iTunes Store Customer Support. My name is Raghu and I am glad to assist you today.
I understand that you are unable to purchase 'Navigon Mobilenavigator Europe' on the iTunes Store. I know this is important to you and I am sure you would like this resolved as soon as possible.
Henricus, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available. Please be advised this may take several business days.
Thank you for your patience and understanding.
Sincerely,
Raghu
iTunes Store Customer Support
Please Note: I work Monday-Friday, 07:00 A.M - 05:00 P.M CST
Thank you for allowing me the opportunity to assist you. You may receive an Apple Care survey email; any feedback you provide would be greatly appreciated.
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Just had the same message when trying to buy an App - on computer and on iPhone direct. The on line contact form does not allow for this message problem to be handled (wants all windows completed and they don't fit the problem) so I phoned up support (German) and they say it is an account problem and they will mail me an appropriate form - as the account boys are off for the weekend.
Well the mail has come in and guess what - no form on it, just a couple of links to places I already was and FAQs not addressing this message which comes up...
What is the point of asking you to contact support, when there is no proper way to do it?
Do they have an open email address?
This started for me when I bought my iPad. I sensed that the account was perhaps having an issue resolving so many devices. What worked for me, and I'm just a user, not an expert, is creating a separate iTunes account for my iPad. Once I did this I was able to download apps. First, I synced my iPad to my old account then when I synced to my new account everything transferred. I downloaded an iPad app on my Mac first just to make sure it would work. It did. Then I synced my iPad. Then I made sure my iPad was looking at the right(new) account. What I'll probably do next is create another account for Mac, iPhone and iPod to share, then delete the original account. Not wild about managing two accounts but it's really not that big of deal and I'm back in business. Yes, I agree Apple should resolve the issue but I'm just not one to wait.
I fussed with this problem for a couple hours and had success with the following workaround. Keep in mind I am an iPhone user and make purchases via mobile on the itunes store which I think is related to this issue.
Backstory:
I was attempting to purchase music from the iTunes store and upon the review of billing information it provides the ominous message "Please contact itunes support to complete this transaction" which people are seemingly having no luck with.
I believe (from what I have read) this is an issue with multiple devices sharing an itunes account.
To remedy, I went into the iPhone Settings -> Store -> View Apple ID
Sign in as requested after choosing "Continue" and then tap your "payment info" box. Re-enter the "Required" Security Code field along with verifying the remaining fields. Choose "Done" and then login to your itunes account on the problematic device and retry.
I was able to make this work with two separate itunes accounts with two different accounts so I dont think it was a fluke.
