Please contact itunes support to complete this transaction????????

PLEASE NOTE: I don't work for Apple... I'm just a fan and I just want to share an idea! Few days back, I had the same problem trying to purchase some Apps with my account which I had been doing for a long time. So, once I hit 'buy' this annoying "Please contact iTunes Support to complete this transaction" pops! I found this forum while looking for solution which almost discouraged me form contacting iTunes Support... well, I gave it a try anyway. Here is the first message I received immediately:


Dear customer,

This is an automated reply, but an iTunes Store representative will review your request and send you a personal response, most likely within 48 hours.

While you are waiting, you may wish to review this article:

iTunes Store: Best practices for protecting the security of your account
http://support.apple.com/kb/ht4156

Please do not reply to this email message. It was sent from an address that cannot accept incoming email.

Thank you for your patience.

Sincerely,

iTunes Store Customer Support.


Folowing this 20 minutes later:



Dear Emmanuel,

I understand you are getting a message to contact iTunes support when trying to purchase apps. I can certainly appreciate your concern. My name is Susan and I am happy to look into this for you today.

I am pleased to tell you that I had your account investigated and the necessary adjustments have been made to your account which should allow you to purchase from the iTunes store again. However, you will need to wait 24 hours since your last attempt and then you can try again.

If you are then still unable to purchase, be sure to let me know.

Thank you Emmanuel for being a valued iTunes Store customer and have a great day!

Sincerely,

Susan
iTunes Store Customer Support.


After like a day of not responding to them/her, here is what received:


Hello again,

I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.

Sincerely,

Susan.


All I'm suggesting is just for you to contact iTunes Support with this link:

http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Account%20Security

...and make sure you fill everything there right. Hope this helps because after 24 hours, I started making purchases just like before.

Same thing happened to me 2 days ago and yes, I received an email from apple, but not a solution and I still havent been able to buy anything!!! Help!! I already tried to do it on my ipod and my laptop without success.

Seriously, how can you expect any fellow users here to help you with some problem you're in the process of working out with iTunes or the Store? The fact that the problem is duplicated across platforms shows pretty clearly that the problem was with with your account and not with your iPad.

I also got the same "contact iTunes support to complete transaction" message to buy an App for my iPhone, I followed the steps to "reset all warnings" on the account pane, but the problem still persists.

I have used this account, it is valid and my only account with a good ccard, and I have purchased apps before succesfully. However I have had a few wrong password attempts in the past few days (from iPhone) and maybe this could have flagged my account in some way.

I reported to iTunes support today, and hopefull I'll get a response within 24 hours as they promised.

Same issue...it's been going on for months now. One computer has no problem with my account and my other computer won't let any purchases through. Now waiting for itunes support to get back to me. Lot's of people in these threads about the same issue, and no itunes reps...why haven't they figured this out? Must be costing them a lot of money with the missed sales.

Workaround: buy it through a different device.

Ok, here is a solution that worked for me. I was getting that message when trying to buy an app on my iPhone. I read somewhere that it was a sync problem between the different devices sharing an iTunes account.

So I went to iTunes on my MacBook Pro, searched for that iPhone app and bought it. That worked without a problem.

Then went back to the iPhone, looked for the very same app on the app store, and bought it again. Since the app was already bought through my same account on another device, it just gave me a message saying i would download it for free.

Another option would have been to simply sync my iPhone through the USB cable I guess.

Problem solved

Getting the same message. Just bought my iPhone two days ago, with the sole deciding factor being that iPhone has the TomTom app, and Droid does not.

I have out of state work scheduled this weekend that requires multiple stops to destinations I've never before been to, so the GPS app is a must.

However, after attempting the purchase for the TomTom app I was presented with the notification above.

Nearly 36 hours after I submitted a request for assistance I received the mostly canned reply below, giving no sign of any sort of immediate resolution to the problem

I must have a functioning GPS by tomorrow eve, and if I'm forced to buy a stand alone unit due to this Apple error (no fault of my own) then I'd much rather have the Droid 2 Global over the iPhone. I've already talked with my Verizon sales rep about this to let her know that I will be returning the iPhone if this is not satisfied by tomorrow.

For my first experience with Apple, this has not been a pleasant one.

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Dear Ron,

Greetings from iTunes Store Support. My name is Rohit and I will be glad to assist you today.

I understand that you are unable to purchase from iTunes Store and receives a message "contact i tunes support to complete my transaction". I can certainly imagine how a situation like this could be a bit upsetting. I sincerely apologize for any inconvenience this has caused.

Ron, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.

Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.

Sincerely,

Rohit
iTunes Store Customer Support

Please Note: I work Monday - Friday 7AM - 4PM CST

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

Same problem, same story. Never had any problems purchasing apps for my iphone 4. Finally decided to purchase the Navigon app for mobile navigation and the famous "Please contact itunes support to complete this transaction".

Funny thing: any purchase directly from the iPhone works fine. Just the purchase through the (latest 10.1.2.17) iTunes software doesn´t work.

Purchase through other authorised computers won´t work either.

And guess what: no answer from iTunes support within 24 hours. No telephone support for this problem either.

In the meantime it seems many people have this problem, independant from a valid and previously working payment method. Can´t somebody from Apple take this "really" serious and come a bit quicker with the solution ?

Thanks in advance,

An up to now satisfied, but in the meantime irritated customer...

2 standard emails, not one adressing the problem yet. Obviously threatening with "several business days" before the problem is solved:

QUOTE:
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Dear Henricus,

Welcome to iTunes Store Customer Support. My name is Raghu and I am glad to assist you today.

I understand that you are unable to purchase 'Navigon Mobilenavigator Europe' on the iTunes Store. I know this is important to you and I am sure you would like this resolved as soon as possible.

Henricus, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available. Please be advised this may take several business days.

Thank you for your patience and understanding.

Sincerely,

Raghu
iTunes Store Customer Support

Please Note: I work Monday-Friday, 07:00 A.M - 05:00 P.M CST

Thank you for allowing me the opportunity to assist you. You may receive an Apple Care survey email; any feedback you provide would be greatly appreciated.
Dear Henricus,

Welcome to iTunes Store Customer Support. My name is Raghu and I am glad to assist you today.

I understand that you are unable to purchase 'Navigon Mobilenavigator Europe' on the iTunes Store. I know this is important to you and I am sure you would like this resolved as soon as possible.

Henricus, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available. Please be advised this may take several business days.

Thank you for your patience and understanding.

Sincerely,

Raghu
iTunes Store Customer Support

Please Note: I work Monday-Friday, 07:00 A.M - 05:00 P.M CST

Thank you for allowing me the opportunity to assist you. You may receive an Apple Care survey email; any feedback you provide would be greatly appreciated.
Dear Henricus,

Welcome to iTunes Store Customer Support. My name is Raghu and I am glad to assist you today.

I understand that you are unable to purchase 'Navigon Mobilenavigator Europe' on the iTunes Store. I know this is important to you and I am sure you would like this resolved as soon as possible.

Henricus, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available. Please be advised this may take several business days.

Thank you for your patience and understanding.

Sincerely,

Raghu
iTunes Store Customer Support

Please Note: I work Monday-Friday, 07:00 A.M - 05:00 P.M CST

Thank you for allowing me the opportunity to assist you. You may receive an Apple Care survey email; any feedback you provide would be greatly appreciated.
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Just had the same message when trying to buy an App - on computer and on iPhone direct. The on line contact form does not allow for this message problem to be handled (wants all windows completed and they don't fit the problem) so I phoned up support (German) and they say it is an account problem and they will mail me an appropriate form - as the account boys are off for the weekend.
Well the mail has come in and guess what - no form on it, just a couple of links to places I already was and FAQs not addressing this message which comes up...
What is the point of asking you to contact support, when there is no proper way to do it?
Do they have an open email address?

I had the same problem when trying to make purchases through the iTunes Store on my computer. So I went into the account info then into the payment info and a warning in red showed up saying that my account had being used in two different devices and prompt me to re-enter my credit card security code. As soon as I did the account went back to normal.