Level 2

246 points

Please contact itunes support to complete this transaction????????

well im getting this stupid error and i tried almost all of my family members credit cards

"please contact iTunes support to complete this transaction."

and i hate it i cant buy or even create an account because of this stupid error
if someone know how to resolve this let me know please

Inter 2.5GHZ, Windows 7

Posted on Jan 5, 2011 5:57 AM

Top-ranking reply

vlopresti

Level 1

21 points

Posted on Feb 27, 2011 10:19 AM

I fussed with this problem for a couple hours and had success with the following workaround. Keep in mind I am an iPhone user and make purchases via mobile on the itunes store which I think is related to this issue.

Backstory:

I was attempting to purchase music from the iTunes store and upon the review of billing information it provides the ominous message "Please contact itunes support to complete this transaction" which people are seemingly having no luck with.

I believe (from what I have read) this is an issue with multiple devices sharing an itunes account.

To remedy, I went into the iPhone Settings -> Store -> View Apple ID

Sign in as requested after choosing "Continue" and then tap your "payment info" box. Re-enter the "Required" Security Code field along with verifying the remaining fields. Choose "Done" and then login to your itunes account on the problematic device and retry.

I was able to make this work with two separate itunes accounts with two different accounts so I dont think it was a fluke.

Good luck!!

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186 replies

joelPT

Level 1

14 points

Apr 5, 2012 7:59 AM in response to Sersem

This is really a frustation...

I have contacted iTunes many times (I think around 10 emails now) for the last 5/6 days and my problem is still not fixed! They keep asking me to repeat the steps that I did 40 times. Change Billing Address, change ccard details, and so on... but the problem is there and I can't seem to fix it at all.

What to do???? I'm still waiting...

Nu7

Level 1

9 points

Apr 5, 2012 8:19 AM in response to isso_zenalden

Hey guys, I got the same error mesagge like you guyz, but I tried to change some things and I succeed.. I had changed the telephone number. For example (212) 439-8688 ...I change 212 to 213 and the iTunes accept my account..Hope it useful for you guyz..:)

Mar 14, 2011 6:46 PM in response to AuburnApple

PLEASE NOTE: I don't work for Apple... I'm just a fan and I just want to share an idea! Few days back, I had the same problem trying to purchase some Apps with my account which I had been doing for a long time. So, once I hit 'buy' this annoying "Please contact iTunes Support to complete this transaction" pops! I found this forum while looking for solution which almost discouraged me form contacting iTunes Support... well, I gave it a try anyway. Here is the first message I received immediately:

Dear customer,

This is an automated reply, but an iTunes Store representative will review your request and send you a personal response, most likely within 48 hours.

While you are waiting, you may wish to review this article:

iTunes Store: Best practices for protecting the security of your account
http://support.apple.com/kb/ht4156

Please do not reply to this email message. It was sent from an address that cannot accept incoming email.

Thank you for your patience.

Sincerely,

iTunes Store Customer Support.

Folowing this 20 minutes later:

Dear Emmanuel,

I understand you are getting a message to contact iTunes support when trying to purchase apps. I can certainly appreciate your concern. My name is Susan and I am happy to look into this for you today.

I am pleased to tell you that I had your account investigated and the necessary adjustments have been made to your account which should allow you to purchase from the iTunes store again. However, you will need to wait 24 hours since your last attempt and then you can try again.

If you are then still unable to purchase, be sure to let me know.

Thank you Emmanuel for being a valued iTunes Store customer and have a great day!

Sincerely,

Susan
iTunes Store Customer Support.

After like a day of not responding to them/her, here is what received:

Hello again,

I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.

Sincerely,

Susan.

All I'm suggesting is just for you to contact iTunes Support with this link:

http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Account%20Security

...and make sure you fill everything there right. Hope this helps because after 24 hours, I started making purchases just like before.

Jun 16, 2012 10:43 AM in response to longmaba

I contacted support and got an answer in 24 hours that fixed my problem. E-mailing support does work!

Dear Dierdra,

Welcome to iTunes Store Customer Support. My name is Nagaraj.

I understand that you are unable to update your credit card on your iTunes Store account and getting error message as "Please contact iTunes Support to complete this transaction". I will surely help you with this issue.

Dierdra, the necessary adjustments have been made to your account which should allow you to purchase from the iTunes store again. Please try again in 30 minutes. If you are still unable to update your account information, let me know.

Have a great day!

Sincerely,

Nagaraj

iTunes Store Customer Support.

http://www.apple.com/support/itunes/ww/

Please Note: I work Monday, Tuesday, Wednesday, Friday and Saturday 07:00 AM - 04:00 PM CST

Thank you for allowing me the opportunity to assist you.

iyahmahc

Level 1

0 points

May 6, 2013 3:11 PM in response to Sersem

You need to contact the iTunes Store Customer Support for them to investigate further. You should be within the iTunes Store Terms and conditions. When you receive this error message. This means you don't meet the requirements for using the iTunes Store. You need to review the iTunes Store terms and conditions

http://www.apple.com/legal/itunes/us/terms.html. Once ensured that you meet the requirements, sign out from your device and sign in. Note that this won't resolve the issue if you're not within the Terms.

Blndemad

Level 1

4 points

Sep 7, 2017 8:16 AM in response to Sersem

Waht the for assistance contact itunes support

At www.apple.com support itunes ww

Plese completed

Blndemad

Level 1

4 points

Sep 7, 2017 8:19 AM in response to Sersem

Can you please help me purchase the coins

Sep 9, 2017 2:51 PM in response to Sersem

Please fix contact itunes in apple id

Oct 5, 2017 10:46 AM in response to Sersem

Pless hellp me..!

why say .

contact itunes support to complete this transaction

Nov 3, 2017 4:28 PM in response to Sersem

Por que meu cartão de crédito no da certo

Nov 21, 2017 3:21 PM in response to Sersem

Doesn't let me transaction when trying to complete my Apple ID on the app st

Dec 14, 2017 5:05 AM in response to Sersem

Connect me Apple ID

Dec 23, 2017 7:57 AM in response to Sersem

i have a problem when i create new apple id

Dec 23, 2017 7:59 AM in response to Sersem

i have a problem when i create new aple id

Dec 24, 2017 5:52 PM in response to Michael Morgan1

Thanks for adding absolutely no solution for this problem. Being rude isn't necessary. I am having the exact same problem 7 years later and I know for a fact it isn't with my account.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Please contact itunes support to complete this transaction????????