Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Announcement

Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sersem Author

Level 2

227 points

Please contact itunes support to complete this transaction????????

well im getting this stupid error and i tried almost all of my family members credit cards

"please contact iTunes support to complete this transaction."

and i hate it i cant buy or even create an account because of this stupid error
if someone know how to resolve this let me know please

Inter 2.5GHZ, Windows 7

Posted on Jan 5, 2011 5:57 AM

Best reply

duehchris

Level 1

4 points

Posted on May 2, 2018 6:31 AM

I had the same problem, but got it solved..

Contacted Apple support, and the reason i should call them was my domain on the emailaddress. If your apple id email address is not @hotmail, @icloud, @anything_known_by_apple - it wont let you get pass this point. So i called them to make my address/domainname pass. After that i could get through the confirmation process.

Hope this helps

View in context

186 replies

vcac001

Level 1

0 points

Feb 28, 2011 9:32 PM in response to Sersem

I had the same problem when trying to make purchases through the iTunes Store on my computer. So I went into the account info then into the payment info and a warning in red showed up saying that my account had being used in two different devices and prompt me to re-enter my credit card security code. As soon as I did the account went back to normal.

cayjeff

Level 1

8 points

Mar 6, 2011 7:49 AM in response to Michael Morgan1

because, seriously, support doesnt seem to reply, and its a widespread problem if you google that message on the internet. I have wasted at least an hour trying different credit cards, emailing support (who have not replied), and looking on the internet. If your attitude is you dont help anyone that is also trying to contact support, which everyone obviously is going to try, then why even have a discussion page????

jc66

Level 1

0 points

Mar 10, 2011 1:02 PM in response to cayjeff

I have the same problem, and filed an email to iTunes support as everyone else. 42 hours later, still don't see any response from iTunes support from this issue. Cannot believe this is how iTunes store operates - no phone support?!

Mar 10, 2011 1:11 PM in response to cayjeff

You do understand that 1) none of us work for apple; 2) what's been described is likely an issue with you account with Apple, which we don't have access to, or any particularly knowledge of.

We can't give you answers we don't have.

Mar 13, 2011 11:23 PM in response to Sersem

Same thing for me. I've tried multiple cards and suddenly after months of heavy use, I can't purchase anything. I've received one email, 2 days ago, identical in content to the ones posted here, and nothing since.

I'm getting to the point where, if I have to start from scratch with a new account, I'll switch to a Xoom instead of buying the iPad2. I can't go days without being able to access my account. It defeats the whole purpose of the iTunes environment.

Mar 14, 2011 6:30 AM in response to Sersem

Having the same issue when trying to make an in app purchase in TurboTax. It let me buy the Federal add on but gives me this error message when I try to buy the State add on. Now I can't finish my taxes until Apple fixes my account, so far no response. I've trying everything, and now I'm at the mercy of Apple email support to be able to finish my taxes.

Mar 14, 2011 6:46 PM in response to AuburnApple

PLEASE NOTE: I don't work for Apple... I'm just a fan and I just want to share an idea! Few days back, I had the same problem trying to purchase some Apps with my account which I had been doing for a long time. So, once I hit 'buy' this annoying "Please contact iTunes Support to complete this transaction" pops! I found this forum while looking for solution which almost discouraged me form contacting iTunes Support... well, I gave it a try anyway. Here is the first message I received immediately:

Dear customer,

This is an automated reply, but an iTunes Store representative will review your request and send you a personal response, most likely within 48 hours.

While you are waiting, you may wish to review this article:

iTunes Store: Best practices for protecting the security of your account
http://support.apple.com/kb/ht4156

Please do not reply to this email message. It was sent from an address that cannot accept incoming email.

Thank you for your patience.

Sincerely,

iTunes Store Customer Support.

Folowing this 20 minutes later:

Dear Emmanuel,

I understand you are getting a message to contact iTunes support when trying to purchase apps. I can certainly appreciate your concern. My name is Susan and I am happy to look into this for you today.

I am pleased to tell you that I had your account investigated and the necessary adjustments have been made to your account which should allow you to purchase from the iTunes store again. However, you will need to wait 24 hours since your last attempt and then you can try again.

If you are then still unable to purchase, be sure to let me know.

Thank you Emmanuel for being a valued iTunes Store customer and have a great day!

Sincerely,

Susan
iTunes Store Customer Support.

After like a day of not responding to them/her, here is what received:

Hello again,

I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.

Sincerely,

Susan.

All I'm suggesting is just for you to contact iTunes Support with this link:

http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Account%20Security

...and make sure you fill everything there right. Hope this helps because after 24 hours, I started making purchases just like before.

May 26, 2011 10:48 AM in response to vlopresti

I just recieved the same error, and vlopresti's solution worked for me.

Background - Trying to update some apps on my iTunes, clicked download then recieved the error.

Had to go into the Store account on my new iPhone4, enter the security code, clicked "done", then tried again to update the apps. Worked first time 🙂

Not saying it will work for everyone, but worth a shot!

omoya

Level 1

9 points

May 28, 2011 2:50 PM in response to tryhard105

Nothing's working, and I've had techs talk to techs, emails sent...you name it. This started three days ago and there seems to be no solution. I'm about ready to give up and just download from Rhapsody or...wherever. I'm really frustrated with support on this. I got one poor thing who left her mic open as she asked for help from a manager. That doesn't make you feel very hopeful, right? They really need to work on customer service.

Jun 1, 2011 4:42 PM in response to Sersem

I've been having this problem for 2 weeks not and Apple support keeps giving the same answer saying they are investigating. When I asked how much longer it will take to have this resolve they just reply "As for the timeframe for the resolution, I can't say right now. I'm sorry for that. I just know that it's supposed to be soon. Maybe a couple of days." It's been 10 couple of days now. I tried to create a new account but the same issue occurred. Utterly futrated with Apple.

omoya

Level 1

9 points

Jun 1, 2011 4:57 PM in response to teresa_asa

I hear ya'! I've been waiting for help since the "executive techs" chatted with the tech I was talking to and decided they couldn't handle it. While we were on the phone, I got an email to say they would investigate. So I waited a few days, and then I emailed them back to ask what was up and...nothin'. I haven't even gotten an answer saying they have no answer. It's really sad, isn't it? It cannot be that complicated. Or if it is, I'd just like an email saying that they're at least still working on it. Grrrrrrrrr...

Jun 3, 2011 10:56 AM in response to Sersem

Hi everyone:

His issue was making me crazy for almost 2 weeks with this message from apple. I have an iPhone, an iPpad, an apple TV and my computer with iTunes 9.2

To solve this problem (I think apple support don’tknow), is to go thru all devices, one by one, and resend again the security code from the credit card, and ready. Problem solved. RR

omoya

Level 1

9 points

Jun 3, 2011 11:14 AM in response to Ron from dania beach

I'm not trying to access the store from an Apple device--I do have an IPod, but I sync afterwards. I'm trying to access it from my PC, and the store just won't do it. I've been able to access the store for years this way, but about two weeks ago, it stopped working. So far...no good reason or solution.

Jun 3, 2011 11:16 AM in response to Sersem

iTunes Billing:

http://www.apple.com/support/itunes/

Click: iTunes Store Account & Billing / Billing Inquiries / Email Us

It can take between 24 and 48 hrs before you hear back.

omoya

Level 1

9 points

Jun 3, 2011 11:42 AM in response to Carolyn Samit

Here we go again! Like most here, I've done that already. Three times. Now, I"m waitng for some super tech to investigate and get back to me. So far, nothing since he emailed to let me know he didn't have an answer a week ago.

Please contact itunes support to complete this transaction????????