Please contact itunes support to complete this transaction????????

The problem here is simply to ensure all your iOS devices are synced up with the same account information. Name, address, and particularly the credit card information.

The best way to do this is to erase and re-enter your credit card information specifically on your Mac and then the rest of your devices as well.

Additionally, if anyone is using iCloud beta, make sure you reset the automatic download switches on your devices to off, as well as in the preferences pane of your iTunes program. Then go back and allow the cloud to work by turning on the feature again for all the devices and on your Mac.

It's a little tedious I know but it's really the only way to correct this 'bug' as I see it.

I did that before 4 times and it didn't do nothing lol

Yeah, I had to have ITunes kick my problem up to the top techs and they had to make some sort of tweak for me. And now I get an email alerting me every time I buy something, that asks me if it's really me buying it. I only own one Apple device, I've had the same account info forever, and...I won't go on. But in the end, there was some sort of security breach that no one has ever entirely explained that made them think someone was buying on my account without authorization--even though every PC I use to buy things from was authorized, and I don't have any other devices besides my one old classic IPod. I'm just grateful it was fixed on Apple's end, so that I can buy things on the Store again. Crossing fingers that it stays fixed--it didn't last time!

Has anyone been able to get iTunes support to actually get the originally attempted transaction to go through? Or are we just suppose to accept iTunes Support canned reply and try and figure it out ourselves for future purchases? If the latter, why bother giving us a message to contact support if we don't actually get support?!

Okay I have the reason and the solution. I called 1-800-275-2273 and gave them my serial number for my iphone etc. then I got a tech on the phone that told me that I had to go to itunes site and email them. I told them I have already done that. She then put me back though the loop of tech support as I was upset. Once I got a normal person on the phone I explained the situation had happened before and that I did it over the phone. This guy said he would attempt to get a senior tech on the phone and in the mean time he would email itunes support. I then through itunes found my old tech support ticket number that they solved the issue beore on. After a while he came back on the phone and said to me that itunes was having some issues and to try my purchase again in 10 minutes. I did and it worked. we attempted to log out and log in. we reset the phone. we reset itunes, the only thing that made any since is that they were just performing mainenance again and do it again in 10 minutes. I had also had the issue for weeks and tried many things but this is the only time it ever worked.

so I suggest calling 1-800-275-2273 tell them the phone is not connecting to the itunes store according to the error message and you want to talk to a senior tech. ask the person to please attempt to contact itunes with you. let them know you have been trying and they will do it...have patience...smile through it...don't listen to their smart *** tone of voice and you will dolder on to your solution.

THat's it not that hard...it was for me LOL😝

hi im having prablom with my downlod in my iphone and i cant buy nothing with my card in apple so plss help me and fixe my problem thank u so much bye

king_napo wrote:

plss help me and fixe my problem thank u so much bye

I'm sorry but have you actually read the rest of this thread where it's explained that you're not addressing Apple here and that no one on these forums can fix your problem? Review the thread and read the posts where people explain how the have contacted iTunes Support. That's what you need to do.

Best of luck.

I suggest calling 1-800-275-2273 tell them the phone is not connecting to the itunes store according to the error message and you want to talk to a senior tech. then ask the person to please attempt to contact itunes with you. let them know you have been trying and they will do it...HAVE PATIENCE...smile through it...don't listen to their smart a** tone of voice and you will soldier on to your solution.

That's it not that hard...it was for me so frustrating and took 2 hours just be patient LOL

You know guys. i use apple productes for really long time and it really **** me off that a big company like apple have a very creapy service. i also have the same ****** problem and till now no answer so am planing to sell all the apple products. seriously. if they doesnt respect our needs then they dont deserve to deal with.

this doesnt work...

<Edited By Host>

Hey guys, I got the same error mesagge like you guyz, but I tried to change some things and I succeed.. I had changed the telephone number. For example (212) 439-8688 ...I change 212 to 213 and the iTunes accept my account..Hope it useful for you guyz..:)

So am I...

I can't buy anything from Appstore...Always Please contact itunes support to complete this transaction...

I also have this same problem...

I have a pending payment of 3,99 Eur and it says to update my billing info.

I update my Credit Card to a new one (I tried 3 genuine ones) and it says to contact support all the time.

I contacted support and so far... nothing. It has been 5 days since this happened.

The girl from Apple store is not helping at all 😟 She keeps copy/pasting the steps to update my billing and phone on the website, I did it more than 30 times now... I reported this issue 6 times in different emails.

I have even tried to change countries (I have billing and cc valid in 2 different ones) and nothing.

I even changed my apple email ID... and nothing!

So far... NOTHING!

Wouldn't it be easy to just reset my account or something?

I've been asking to do something... they just copy/paste steps to follow which I tried over and over, and this is it!

I have 20 apps to update and a few I wanted to buy. Does this means that Apple is forcing me to jailbreak my 2 iPhones and 1 iPad so I can install apps? I really don't understand and for the first time... I am very disappointed with their performance.

Let's see what's next...

Im getting really frusterated with this . It's been happening to me for the past 2 days . Im trying everything to find an answer to this . I tryed to download a free app and its trlling me it needs my billing information . Ill put it in correctly and it tells me that i need to contact iTunes support to complete the transaction and this is on my iPod and im getting really ****** about this . An idk what to do at this point . Someone plz help me !!!!!!!

Did you contact I tunes support? This kind of notice usually means they want to confirm you are who you say you are, or your cc has expired, or any of a number of things. Contact them at the link given and find out.