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Please contact itunes support to complete this transaction????????

well im getting this stupid error and i tried almost all of my family members credit cards

"please contact iTunes support to complete this transaction."

and i hate it i cant buy or even create an account because of this stupid error
if someone know how to resolve this let me know please

Inter 2.5GHZ, Windows 7

Posted on Jan 5, 2011 5:57 AM

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Posted on May 2, 2018 6:31 AM

I had the same problem, but got it solved..


Contacted Apple support, and the reason i should call them was my domain on the emailaddress. If your apple id email address is not @hotmail, @icloud, @anything_known_by_apple - it wont let you get pass this point. So i called them to make my address/domainname pass. After that i could get through the confirmation process.


Hope this helps

186 replies

Apr 5, 2012 7:59 AM in response to Sersem

This is really a frustation...


I have contacted iTunes many times (I think around 10 emails now) for the last 5/6 days and my problem is still not fixed! They keep asking me to repeat the steps that I did 40 times. Change Billing Address, change ccard details, and so on... but the problem is there and I can't seem to fix it at all.


What to do???? I'm still waiting...

Apr 8, 2012 12:13 AM in response to Sersem

Ok, I finally fixed my problem!!!


Apparently, my account was flagged as abusive and it was automatically suspended.

This means that I always had my Billing Info + Country A (let's call like this) and when I tried to change country (B), my billing info was wrong. When I tried to go to Country A, it started appearing these messages.


Apple also tracks the IP, so, when this happened, I had to ask Apple to unlock my account and then I should have confirm all my details from Country A being with an IP from Country A!


How I know this? The staff member at the Express Lane Support (live chat) told me everything.

Basically, I solve my problem in 15 minutes in the online chat while nobody helped me at all for 7 days by email support...


This is where you need to go: https://expresslane.apple.com

Then click iTues > iTunes Store > Account Management > Account Billing and then fill in all your details and choose the Chat option to discuss this with Apple Support. They are great, helpful and will tell you exactly what is going on with your account and hopefuly will solve your issue within a few minutes.


Good luck to all!

Joel

Apr 10, 2012 5:11 AM in response to Sersem

This morning I download the April issue of my subscribed magazine, sucessfully. This evening, I tried to subscribe to National Geographic with no success. It said the same "Contact iTunes Support to complete this transaction"

Tried to find the chat options but that is not available for me, so I Just drop them an email message.

Jun 16, 2012 10:43 AM in response to longmaba

I contacted support and got an answer in 24 hours that fixed my problem. E-mailing support does work!


Dear Dierdra,

Welcome to iTunes Store Customer Support. My name is Nagaraj.

I understand that you are unable to update your credit card on your iTunes Store account and getting error message as "Please contact iTunes Support to complete this transaction". I will surely help you with this issue.

Dierdra, the necessary adjustments have been made to your account which should allow you to purchase from the iTunes store again. Please try again in 30 minutes. If you are still unable to update your account information, let me know.

Have a great day!

Sincerely,

Nagaraj

iTunes Store Customer Support.

http://www.apple.com/support/itunes/ww/

Please Note: I work Monday, Tuesday, Wednesday, Friday and Saturday 07:00 AM - 04:00 PM CST

Thank you for allowing me the opportunity to assist you.

Please contact itunes support to complete this transaction????????

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