Please contact itunes support to complete this transaction????????

Nothing's working, and I've had techs talk to techs, emails sent...you name it. This started three days ago and there seems to be no solution. I'm about ready to give up and just download from Rhapsody or...wherever. I'm really frustrated with support on this. I got one poor thing who left her mic open as she asked for help from a manager. That doesn't make you feel very hopeful, right? They really need to work on customer service.

I've been having this problem for 2 weeks not and Apple support keeps giving the same answer saying they are investigating. When I asked how much longer it will take to have this resolve they just reply "As for the timeframe for the resolution, I can't say right now. I'm sorry for that. I just know that it's supposed to be soon. Maybe a couple of days." It's been 10 couple of days now. I tried to create a new account but the same issue occurred. Utterly futrated with Apple.

I hear ya'! I've been waiting for help since the "executive techs" chatted with the tech I was talking to and decided they couldn't handle it. While we were on the phone, I got an email to say they would investigate. So I waited a few days, and then I emailed them back to ask what was up and...nothin'. I haven't even gotten an answer saying they have no answer. It's really sad, isn't it? It cannot be that complicated. Or if it is, I'd just like an email saying that they're at least still working on it. Grrrrrrrrr...

Hi everyone:

His issue was making me crazy for almost 2 weeks with this message from apple. I have an iPhone, an iPpad, an apple TV and my computer with iTunes 9.2

To solve this problem (I think apple support don’tknow), is to go thru all devices, one by one, and resend again the security code from the credit card, and ready. Problem solved. RR

I'm not trying to access the store from an Apple device--I do have an IPod, but I sync afterwards. I'm trying to access it from my PC, and the store just won't do it. I've been able to access the store for years this way, but about two weeks ago, it stopped working. So far...no good reason or solution.

Here we go again! Like most here, I've done that already. Three times. Now, I"m waitng for some super tech to investigate and get back to me. So far, nothing since he emailed to let me know he didn't have an answer a week ago.

The problem here is simply to ensure all your iOS devices are synced up with the same account information. Name, address, and particularly the credit card information.

The best way to do this is to erase and re-enter your credit card information specifically on your Mac and then the rest of your devices as well.

Additionally, if anyone is using iCloud beta, make sure you reset the automatic download switches on your devices to off, as well as in the preferences pane of your iTunes program. Then go back and allow the cloud to work by turning on the feature again for all the devices and on your Mac.

It's a little tedious I know but it's really the only way to correct this 'bug' as I see it.

Yeah, I had to have ITunes kick my problem up to the top techs and they had to make some sort of tweak for me. And now I get an email alerting me every time I buy something, that asks me if it's really me buying it. I only own one Apple device, I've had the same account info forever, and...I won't go on. But in the end, there was some sort of security breach that no one has ever entirely explained that made them think someone was buying on my account without authorization--even though every PC I use to buy things from was authorized, and I don't have any other devices besides my one old classic IPod. I'm just grateful it was fixed on Apple's end, so that I can buy things on the Store again. Crossing fingers that it stays fixed--it didn't last time!

Has anyone been able to get iTunes support to actually get the originally attempted transaction to go through? Or are we just suppose to accept iTunes Support canned reply and try and figure it out ourselves for future purchases? If the latter, why bother giving us a message to contact support if we don't actually get support?!

Okay I have the reason and the solution. I called 1-800-275-2273 and gave them my serial number for my iphone etc. then I got a tech on the phone that told me that I had to go to itunes site and email them. I told them I have already done that. She then put me back though the loop of tech support as I was upset. Once I got a normal person on the phone I explained the situation had happened before and that I did it over the phone. This guy said he would attempt to get a senior tech on the phone and in the mean time he would email itunes support. I then through itunes found my old tech support ticket number that they solved the issue beore on. After a while he came back on the phone and said to me that itunes was having some issues and to try my purchase again in 10 minutes. I did and it worked. we attempted to log out and log in. we reset the phone. we reset itunes, the only thing that made any since is that they were just performing mainenance again and do it again in 10 minutes. I had also had the issue for weeks and tried many things but this is the only time it ever worked.

so I suggest calling 1-800-275-2273 tell them the phone is not connecting to the itunes store according to the error message and you want to talk to a senior tech. ask the person to please attempt to contact itunes with you. let them know you have been trying and they will do it...have patience...smile through it...don't listen to their smart *** tone of voice and you will dolder on to your solution.

THat's it not that hard...it was for me LOL😝

king_napo wrote:

plss help me and fixe my problem thank u so much bye

I'm sorry but have you actually read the rest of this thread where it's explained that you're not addressing Apple here and that no one on these forums can fix your problem? Review the thread and read the posts where people explain how the have contacted iTunes Support. That's what you need to do.

Best of luck.

I suggest calling 1-800-275-2273 tell them the phone is not connecting to the itunes store according to the error message and you want to talk to a senior tech. then ask the person to please attempt to contact itunes with you. let them know you have been trying and they will do it...HAVE PATIENCE...smile through it...don't listen to their smart a** tone of voice and you will soldier on to your solution.

That's it not that hard...it was for me so frustrating and took 2 hours just be patient LOL

You know guys. i use apple productes for really long time and it really **** me off that a big company like apple have a very creapy service. i also have the same ****** problem and till now no answer so am planing to sell all the apple products. seriously. if they doesnt respect our needs then they dont deserve to deal with.