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Apps will not download

I have 3 downloading apps that are in the "waiting" mode in my dock. They have not downloaded any data at all - they've been in this state for over two hours now.

I have two other computers on the same network that have downloaded the same apps within seconds.

I've tossed cookies, restarted the app store, restarted the computer….what else can I do? Any app I try to download on this one computer just seem to "wait" forever with no activity.

Help?

Thanks
TimR>

MacPro, OS X 10.6.6

Posted on Jan 6, 2011 9:30 AM

95 replies

Jan 6, 2011 3:47 PM in response to Timothy Rasmussen

I have the same problem. Like another user I accepted the new terms via my iPhone earlier today (while updating some apps) before I installed the Mac App Store. Maybe this is a clue.

jjpoppe

Level 1

0 points

Jan 6, 2011 3:56 PM in response to Timothy Rasmussen

I had this problem today and I just fixed it. Here is what I did:

1. Open iTunes and click on your Apple ID in the top right.
2. Log in and click on View Account.
3. Update credit card and billing information (mine had some minor errors).
4. Open the App Store and log in.
5. Purchases automatically started downloading correctly.

I suspect that you can also update your Apple ID via Safari and Apple.com (as was mentioned by a previous poster).

This issue appears to be related to your Apple ID. I think that the two key issues people have seen today are not accepting the new license terms (downloading an iOS app in iTunes will fix this), and some sort of billing issue in the Apple ID. Try updating your credit card and see if it works.

Message was edited by: jjpoppe

Jan 6, 2011 4:05 PM in response to Bryan Prazen

One more clue. I get the same action from the App Store when I am not logged into my apple account.

Jan 6, 2011 5:57 PM in response to jjpoppe

I tried updating my Apple ID but no luck. Now when I click on the download button in the App Store I can type in my computer's password but nothing happens after that. No pop up for Apple ID or action in the dock. Anyone else finding something that works?

Jan 6, 2011 6:09 PM in response to Timothy Rasmussen

There was another discussion I was reading today that people were talking about unmounting external drives and if you have a Bootcamp drive. If you have any of these they suggested, stopping the App store, unmount the drives (disk Utility), restart the App store and it should work.

Hope this helps.

Jan 6, 2011 6:19 PM in response to Timothy Rasmussen

Just for clarification...
What user mode are y'all in? Admin or regular user? I'm running as a regular user and haven't tried yet as an Admin.
Could it be some kind of wonky permissions thing?

Jan 6, 2011 6:59 PM in response to Timothy Rasmussen

So are you guys by any chance on a network where you're required to VPN to connect to the internet? I'm at school and to use our wireless network we have to connect through a VPN. I've been having the same problem trying to download apps from the store and I thought that might be a problem (the app store in iOS doesn't work over VPN).

Anyways, I plugged my laptop into the wired network (which doesn't require the VPN to connect). As soon as I tried it on that network and it works completely fine. As soon as I switch back to the wireless I get the same waiting message... Maybe it's the VPN or maybe it's the wireless network itself?

Jan 6, 2011 7:54 PM in response to Vroukolakas

Having the same problem here. MacPro, logged in as Admin. Updated payment info and tried every other suggestion in this thread. No luck.

Jan 6, 2011 8:43 PM in response to FlyingChops

Well, still no luck here either. After fiddling with this all day I've tried all of the suggestions in this thread, and many of my own, I have 4 apps just sitting in waiting limbo.

Some of you have mentioned an issue with accepting terms and conditions on other devices before installing the update for the mac app store. I did not accept T & C elsewhere. I accepted the updated T&C the first time I tried to download an app from the mac app store this morning (chopper 2). I specifically recall going through the whole process, and checking the box accepting the terms.

I sure wish someone could crack this one….

Thanks,
TimR>

Jan 6, 2011 10:06 PM in response to Timothy Rasmussen

Hi Timothy, hoping it wasn't just me. Yep, I've had apps waiting in the dock for hours. Move them and they vanish. No recognition within Applications folder. Fortunately, your purchase history is accessible via iTunes which might need to be used if Apple cant resolve the issue. Its a universal issue - I'm in Australia.

Jan 6, 2011 10:07 PM in response to Timothy Rasmussen

Tim, I did the same thing. Installed the OSX update, tried to buy Angry Birds and was prompted for my Apple ID password and then was presented the Terms & Conditions which I agreed to.

I've since tried everything listed on these two pages and not a thing made a difference. Going to try my husband's login and see if his works now.

Jan 6, 2011 10:38 PM in response to jjpoppe

Cheers jjpoppe - followed your advice and worked a treat. I don't use credit cards but use credit via iTunes cards. Rejigged my account details and confirmed. Everything starting downloading straight after.

Jan 6, 2011 11:13 PM in response to Timothy Rasmussen

I also was having this issue, but a restart worked for me.

Jan 6, 2011 11:15 PM in response to Timothy Rasmussen

http://i.min.us/ibDuJW.png

This is what happens on my system. I installed 10.6.6, launched the App Store and entered my password.

I deleted the /Volume/Library/Caches/com.apple.itunesstored directory, relaunched the App Store then was re-prompted for my Apple ID. Started working just fine.

Jan 6, 2011 11:49 PM in response to Timothy Rasmussen

An FYI to MOST of the users in this thread. It's an Internal Server Error (error 500) which is occurring. No matter what YOU do, or don't do, it won't matter unless you can magically fix Apple's server by changing your username or account information. Justsaying.

If it's an Error 100 that you're seeing. Exit the App Store and Log out of your account. Log back in and open the App Store again. If that does not work. Reboot your computer and you should now be good to go.

Apps will not download